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workplace-social-software jive All Markets > Social Software in the Workplace

Jive

4.0 out of 5.0 (21 ratings)

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We have aggregated ratings data on Jive but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Jive Platform, Jive X

    Versatile platform, requires comprehensive buy-in from all levels of the organization

    Overall Comment

    Jive is a solid core platform that can be customized to fit your specific use cases and also integrates very well with other systems. It is fairly easy to find external Jive developers (should you need them) and you have a great resource in the Jive user community. Resource allocation from Jive Professional Services could be more timely and responsive though.

    What one piece of advice would you give other prospective customers?

    If you can, go to Jive Cloud and minimize your customizations. Cloud users always get the latest software and security updates first and have better reporting tools.

    What do you like most about the product or service?

    Jive integrates well with 3rd party software and the interface is easy for most users to learn.

    What do you dislike most about the product?

    Technical support could be stonger. It's there if you want to pay a premium for it.

    What one thing do you wish the vendor did differently?

    Make security features a priority for all customers, not just cloud customers.

    If you could start over, what would your organization do differently?

    Develop a better strategy with Jive on future proofing the customizations. We have been stuck on an older version for years because of the resources needed to ensure plug-in compatibility with the latest hosted release.


  • 5 out of 5.0, Reviewed

    Product(s): Jive Platform

    Jive went viral - easy to use, easy to adopt, but not easy to control (so don't try!)

    Overall Comment

    solution rolled out globally in just a few months with excellent adoption. started with a handful of clear business use cases improving specific worklflows and with enthusiastic business champions.... product went viral of its own accord. IT had no real control of the takeup but neither did we need to control it. We steered the 'how to' community for a while but even that was quickly devolved to the business champions.

    What one piece of advice would you give other prospective customers?

    treat it as a change management initiative not a technology rollout. Find compelling reasons for people to go there to do at least part of their day jobs - ie not just corporate comms or portal replacement.

    If you could start over, what would your organization do differently?

    do it a year earlier!!


  • 4 out of 5.0, Reviewed

    Product(s): Jive-n

    Great social collaboration tool

    Overall Comment

    Overall, we had a great experience working with Jive team and building our use cases. There are lots of features and it is easy to implement when comparing with other tools. So far we have received good feedback. However there is no same size fits all, so ensure that you find something that meets the business needs and objectives.

    Service & support - overall comment

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): Jive Platform

    Breakthrough email barriers into a collaborative intranet.

    Overall Comment

    Implementation, upgrades and maintenance have never been easier. Jive has an exceptionally high product quality and with their scalable hosting practice make sure our site is running like a well-oiled machine. Pair that with their very responsive network and security monitoring I've never felt more comfortable leaving our intranet sustainment in a vendor's hands.

    What do you like most about the product or service?

    Bulletproof product and their case management through their own community.

    Product capabilities - overall comment

    There are very, very few things you cannot do with Jive. Between out of the box functionality and integration solutions, there is a world of possibilities.

    Service & support - overall comment

    The support personnel are very knowledgeable about the Jive product. Without engaging with other customers in the general community, there is a small margin between what can and should be officially supported.

    Integration & Deployment - Overall comment

    Deployment responsibilities for both parties were exceptionally clear. Both parties did all of their work on time, resulting in a smooth, low-stress deployment. Jive has a wealth of experience as part of their deployment engagement.


  • 4 out of 5.0, Reviewed

    Product(s): Jive Platform

    Support is exceptional

    Overall Comment

    I love Jive's support. We have a dedicated resource to help us through issues.

    What do you like most about the product or service?

    The collaboration.

    What do you dislike most about the product?

    Copy & paste formatting issues.

    Product capabilities - overall comment

    There is room for improvement but overall, the product is good.

    Service & support - overall comment

    Jive's support is amazing. They setup a meeting each week to discuss outstanding issues.

    Integration & Deployment - Overall comment

    Jive set us up with a third party vendor called social edge. Their service was poor. They were not clear to how to implement Jive and we struggled with installation.


  • 4 out of 5.0, Reviewed

    Product(s): Jive Platform

    0-60 Will be a challenge for your implementation.

    Overall Comment

    Jive is an excellent platform and the company has an excellent program for collaboration and implementation. It can be a bit confusing for a company to get started on the project implementation. Jive employees are so used to collaboration, they can forget that others may be just emerging from email jails. However, that also sets the standard a company can strive for. I would recommend Jive to anyone.

    What do you like most about the product or service?

    The customer community is fully engaged, so it easy to crowdsource answers.

    What do you dislike most about the product?

    "Getting on the rails" can be challenging. A company has to be committed to social collaboration and the project rollout.

    Product capabilities - overall comment

    It can be challenging for Jive to keep up with patches from other vendors, like Microsoft. On a couple of occasions, Microsoft updates broke the Jive plug-ins. Jive had to scramble to fix.

    Integration & Deployment - Overall comment

    Very open platform and knowledgeable staff. The Jive PM knows how to navigate their support model very well, but it can be intimidating to learn.


  • 3 out of 5.0, Reviewed

    Product(s): Jive Platform

    Jive has a great platform to virtually connect global locations, with some limitations.

    Overall Comment

    The tool has a low enough UX barrier and has enabled a grass roots adoption within our global technology group and works very well to virtually connect our multiple sites covering multiple time zones into a single organization. Our non-technology departments have had lower success adapting and figuring out how to work best in their areas. One specific thing missing that many in the business complain about is a built in hierarchical document management system - a place to store files like Windows Explorer. Many users place documents into Jive but there is no hierarchy or logical organization to the documents once uploaded. The only way to get at these documents later is to use the search feature, which does work very well. I've spoken to our account rep. a couple of times on this topic and there really isn't a good option for this need as the tool was specifically designed to not support this need. Overall I'd recommend it.

    What do you like most about the product or service?

    The Search feature works really well!

    What do you dislike most about the product?

    The lack of a hierarchial file storage system. All of the content is linear by design.

    Product capabilities - overall comment

    Jive has a good, stable foundation and has a lot of opportunities to grow into something more in the future. The Cloud offering makes it easy to take advantage of new features without much effort.


  • 4 out of 5.0, Reviewed

    Product(s): Jive Platform

    Easy to implement, challenging to maintain, go cloud if you can.

    Overall Comment

    The vendor is rapidly evolving their software and services. From initial implementation until current state they have made major improvements in their ability to support large enterprise customers and particularly financial services customers. They do a great job at keeping all of their documentation and support materials up to date. It is a huge benefit when all changes to the software need to be approved by your internal security, compliance and privacy teams. It is still a bit challenging to manage the configuration of the solution without a heavy touch. A lot of manual effort is involved in upgrading the product as well as tuning it over time. New features need careful testing by the customer in order to ensure that existing content is not impacted.

    What one piece of advice would you give other prospective customers?

    Start small, do not try and create a huge restrictive framework for initial rollout, you need your users to like the software and use the software before you can determine if it will be successfull and require a tighter framework.

    What do you like most about the product or service?

    Great features, excellent professional services staff.

    What do you dislike most about the product?

    All new features are available for cloud customers roughly 2 years before an on-prem customer will get them.

    What one thing do you wish the vendor did differently?

    Better tools for change management and upgrades.

    If you could start over, what would your organization do differently?

    We would go cloud instead of on-premise. The internal resource cost and expertise requirement to maintain the software and continuously upgrade it is fairly high. With the number of SAAS solutions and hybrid on-prem / cloud solutions on the market now we have a really good comparison internally with the team size required to manage Saas solutions. So it's simply cheaper and less headache to go cloud instead of on-prem.


  • 4 out of 5.0, Reviewed

    Product(s): Jive Platform

    It takes a load of work to get the social platform work in the enterprise.

    Overall Comment

    Initially it looked like a 100% fit. After using it in preproduction and in-limited rollout to selected users and partners we found some of the collaboration features to be actually better implemented and easier to use and integrating other platforms e.g, Box.

    What one piece of advice would you give other prospective customers?

    Don't' allow the project to be driven, dominated by the technology or development teams and their point of view. Involve the business from the early on and make their voice as important as the voice of technology partners.

    What do you like most about the product or service?

    It is quite reliable and it does not have any requirements for on premises 'supporting servers' or agents.

    What do you dislike most about the product?

    Limited application. Some of the features were clearly a great hype and do not proved much of use. Integration with other systems could be better.

    What one thing do you wish the vendor did differently?

    Over promising on future developments and feature delivery and hiding some of the rough corners created some issues for us. It would be great if certain aspects of their integration story with other platform were less hype and more truth.

    If you could start over, what would your organization do differently?

    Don't select just one vendor, keep your options open. This is true in particular if you develop any customization or API-based software and applications, make sure you can go from one vendor and platform to another. Some of the great features that may have been driving the decision, are not so important or don't deliver such a big results as it was assumed or hoped, thats why be prepared to have few cloud platforms or vendors that you need to work with.

    Product capabilities - overall comment

    Some of the collaboration features were not used as we found out that there are better implemented or suited for us on Box, and that was surprising.

    Service & support - overall comment

    Satisfactory but not easy to use it relies on its own platform and community for support tickets, which is quite different and sometimes challenging to use.

    Integration & Deployment - Overall comment

    Works fine or better with our AD and Okta, still required LDAP connectivity for user provisioning since some of the accounts attributes we use were not carried over in Jive-Okta integration. Integrates well with Box which is our other cloud platform of choice.

    1 of 1 peer(s) found this review helpful.


  • 2 out of 5.0, Reviewed

    Product(s): Jive Platform

    Implementation was not easy and the current service used by users is not optimal yet.

    Overall Comment

    Promised functionalities not available. Focus on cloud mainly instead of catering for on premise users.

    What one piece of advice would you give other prospective customers?

    Look for emerging platform like Slack or document based collaboration.

    What do you like most about the product or service?

    Rich functionality

    What do you dislike most about the product?

    Look and feel Poor usability

    What one thing do you wish the vendor did differently?

    Be transparent on vision of everything to the cloud

    If you could start over, what would your organization do differently?

    Get evidences on what is available and what is in development. Get clarity on the long term vision.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
3.8

Ability to understand your organization's needs

(12)
4.3

Timely and complete response to product questions

(14)
3.9

Pricing and contract flexibility (pricing and terms)

(7)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(20)
3.9

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
3.8

Ease of integration using standard APIs and tools

(14)
4.1

Quality and availability of end-user training

(13)
4.1

Ease of deployment

(13)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(19)
4.1

Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(11)
3.9

Quality of technical support

(10)
4.1

Quality of peer user community

(11)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(21)
4.2

Filtering and Analytics

(14)
3.7

User Experience

(15)
4.1

Conversations

(15)
4.6

Create and Share

(14)
4.6

Administration and Governance

(14)
3.8

Integration

(13)
3.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Maintenance and Support

Functional Assessment

Technical Assessment

User Training

Application Lead

Executive Sponsor

Rollout and Install

Vendor Management

Vendor/Product Selection

Other...


What other vendors were considered?

Microsoft

Salesforce

IBM

Jive

Yammer

Atlassian

Google

Huddle

Igloo

OpenText

SAP

Spigit


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Drive revenue growth

Improve supplier or partner relations

Cost management

Improve compliance & risk management

Reduce time to market

Other...


What were the key factors that drove your decision to select the vendor?

Product functionality and performance

Product roadmap and future vision

Strong user community

Breadth of services

Strong customer focus

Strong services expertise

Overall cost

Compelling vision

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

EMEA

Europe, Middle East and Africa

Latin America

APAC