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workplace-social-software microsoft All Markets > Social Software in the Workplace

Microsoft

4.0 out of 5.0 (227 ratings)

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1 Stars 2 Stars 3 Stars 4 Stars 5 Stars Lync Office 2013 Pro Plus Office 365 Productivity Software Sharepoint Skype for Business Yammer CEO CIO CTO Other CxO Applications Data and Analytics Enterprise Architecture and Technology Innovation Infrastructure and Operations Program and Portfolio Management Security and Risk Management Sourcing and Vendor Relationships Analyst Relations Market/Competitive Intelligence Digital Marketing R&D/Product Development Consultant Knowledge Specialist Analyst Portfolio Manager Communications Construction Education Energy and Utilities Finance Government Healthcare Manufacturing Media Miscellaneous Retail Services Transportation <50M USD 50M - 250M USD 250M - 500M USD 500M - 1B USD 1B - 3B USD 3B - 10B USD 10B - 30B USD 30B + USD Gov't/PS/ED <5,000 Employees Gov't/PS/ED 5,000 - 50,000 Employees Gov't/PS/ED 50,000 + Employees Active Filters: 1 Stars 2 Stars 3 Stars 4 Stars 5 Stars Lync Office 2013 Pro Plus Office 365 Productivity Software Sharepoint Skype for Business Yammer CEO CIO CTO Other CxO Applications Data and Analytics Enterprise Architecture and Technology Innovation Infrastructure and Operations Program and Portfolio Management Security and Risk Management Sourcing and Vendor Relationships Analyst Relations Market/Competitive Intelligence Digital Marketing R&D/Product Development Consultant Knowledge Specialist Analyst Portfolio Manager Communications Construction Education Energy and Utilities Finance Government Healthcare Manufacturing Media Miscellaneous Retail Services Transportation <50M USD 50M - 250M USD 250M - 500M USD 500M - 1B USD 1B - 3B USD 3B - 10B USD 10B - 30B USD 30B + USD Gov't/PS/ED <5,000 Employees Gov't/PS/ED 5,000 - 50,000 Employees Gov't/PS/ED 50,000 + Employees
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  • 5 out of 5.0, Reviewed

    Product(s): Office 365, Sharepoint, Skype for Business

    Office 365: wonderfull as whole, but hedge bets on Skype for Business

    Overall Comment

    We migrated from in-house Exchange servers to Office365 E3 for Exchange, SharePoint, and Skype for Business (SFB). Email & SharePoint have been great. The tranistion were easy, even for a 2-man IT staff and the ROI was very good. SFB has been a bit of a dissapointment, mostly from the contrast between the promise of this service vs. the broken and ill- communicated path it's taking to getting there. We use it internally for instant messaging and some internal voicve/screensharing, but it is overly difficult and limited for meetings involving external participants which forces us to keep on using GoToMeeting for this.

    What one piece of advice would you give other prospective customers?

    Pay very close attention to Microsoft Teams and Microsoft Groups and how they will integrate and enable collaboration. These are going to be game-changers for our organization, but need forethought.

    What do you like most about the product or service?

    Tedious constant management of Exchange servers is a thing of the past, freeing up a lot of IT time.

    What do you dislike most about the product?

    SFB web/voice conferencing is not good. Also, I wish that SharePoint Online came with support for more filetypes for Indexing; if it did, we would buy a lot of storage and archive all our old projects there. Examples are neede filetypes are Autodesk DWG and Bentley DGN filetypes that are ubiquitous in the engineering, architecture, and planning worlds.

    What one thing do you wish the vendor did differently?

    Actually put some real forethought and user-experince into the SFB roadmap and communicate it.

    If you could start over, what would your organization do differently?

    We would have gotten SharePoint administration training instead of teaching ourselves. This would have let us push conversion of internal processes to SharePoint centric workflows much faster.


  • 5 out of 5.0, Reviewed

    Product(s): Office 365

    Microsoft Office 365 Works Well and is Cost Effective

    Overall Comment

    Everything worked well, though not without a few glitches initially.

    What one piece of advice would you give other prospective customers?

    None.

    What do you like most about the product or service?

    Automatic updates.

    What do you dislike most about the product?

    I have no dislikes.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.


  • 4 out of 5.0, Reviewed

    Product(s): Office 365, Sharepoint, Yammer

    Migrate SharePoint on premise to the Cloud with Mobile responsive capabilities

    Overall Comment

    Standing up Office 365 environment for the enterprise is fairly straight forward process. Developing Information Architecture, revewing security requirements and considering policies and procedures in the new system is the key before starting.

    What one piece of advice would you give other prospective customers?

    Get customers exited about the change, make them part of your A Team, adoption will go smoother.

    What do you like most about the product or service?

    No more upgrades or production releases by IT!

    What do you dislike most about the product?

    Designing pages in SP is painful! Lackily for us, we used LiveTiles canvas plugin - highly recommend.

    What one thing do you wish the vendor did differently?

    Would possible cut down on the number of Site Collections - adds complexity

    If you could start over, what would your organization do differently?

    Lesson 1: spend more time with each department in the company to gain understanding of the needs. Legal and Marketing needs are drastically different Lesson 2: consider spinning up test instance ( it will cost you ) to avoid surprises for which you can't test on the Prod instance Lesson 3: don't forget to dig in to Search requirements. Sometimes IT thinks that we know what and how users want to search


  • 4 out of 5.0, Reviewed

    Product(s): Office 365

    Implementation was easy, however integration and hybrid setup was a challenge

    Overall Comment

    Hybrid setup and integration with other vendor products could be a challenge.


  • 4 out of 5.0, Reviewed

    Product(s): Office 365, Sharepoint, Skype for Business, Yammer

    Be aware of conversion needs

    Overall Comment

    Implementation took much longer than expected due to complications in conversion from prior versions of office and sharepoint. Worked with 3rd party on conversion to offload much of the work, along with offshore third party for sharepoint site conversions.

    What one piece of advice would you give other prospective customers?

    Make sure you consider a third party support provider as Microsoft's support isn't very user friendly.

    What do you like most about the product or service?

    Flexibility, access of information, and a common platform.

    What do you dislike most about the product?

    Usability of onedrive still lags behind the consumer-based products like dropbox. This has been a barrier to adoption.

    What one thing do you wish the vendor did differently?

    Had a better billing system--as we convert the E1 licenses to E3, we have a huge mess to deal with every year at true-up.

    If you could start over, what would your organization do differently?

    I would have more carefully considered the length of time it took to convert the entire organization and adjusted the license purchase accordingly. We purchased all licenses in October 2014 and didn't reach full deployment until March-April 2015. Other than that, it has been a very successful project, with adoption and use increasing every month. I would also have considered a more robust training and support program earlier--we didn't get organized around this until later in 2015 and could have gained value earlier if we would have approached this differently. We did a combination K1/E1/E3 licensing approach to be able to keep and use existing office licenses that were recently purchased. This took alot more effort than we anticipated, as there were conflicts between the installed office licenses and the new 365 E1 licenses, which resulted in a less than stellar customer experience. I would reconsider this approach at this time, as current/future versions of 365 have more severe compatability problems with locally installed licenses.


  • 4 out of 5.0, Reviewed

    Product(s): Office 365

    Planning is key for successful user adoption.

    Overall Comment

    The platform provides a great collaboration tool across the enterprise and provides and way to easily connect with employees and partners across different geo regions.

    What one piece of advice would you give other prospective customers?

    Understand all the different aspects of the technology and plan on how it will affect the people, the process and use of the technology.

    What do you like most about the product or service?

    The product can be avaiable anywhere.

    What one thing do you wish the vendor did differently?

    Vendor provided a way toreadily access applications across different consumer channels.

    If you could start over, what would your organization do differently?

    Add more time in the project for user training and adoption.


  • 4 out of 5.0, Reviewed

    Product(s): Office 365

    Baseline features implemented well internal but B2B features still do not meet requirement

    Overall Comment

    Overall experience was positive. The baseline services were delivered. Howerver our key requirement for 3rd party collaboration features are still not upto par.

    What one piece of advice would you give other prospective customers?

    Implement the features to encrourage organic growth and adoption

    What do you like most about the product or service?

    All features are available and are being updated oftern

    What do you dislike most about the product?

    B2B functionality is not adequate to meet the needs of an enteprise environment.

    What one thing do you wish the vendor did differently?

    Stick with the timeline outlned in the roadmap

    If you could start over, what would your organization do differently?

    We would probably start with the Exchange and some key B2b features


  • 5 out of 5.0, Reviewed

    Product(s): Yammer

    Implementation was a no-brainer, and rollout tools exist so you don't recreate the wheel

    Overall Comment

    Implementation was a breeze through the O365 platform, and MS provided excellent resources to assist with rollout and user training. The largest part of the implementation was gaining buy in from the executive team and getting the right people engaged in using it.

    What one piece of advice would you give other prospective customers?

    Definitely have a plan for content after launch - there will be a lot of activity at first but you need a strategy to keep it going.

    What do you like most about the product or service?

    Cross-business collaboration, story telling, and peer praise.

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    Not much, probabaly spend less time evaluating other options.


  • 4 out of 5.0, Reviewed

    Product(s): Office 365

    vendor needs to understand our system before moving to theirs - great solution

    Overall Comment

    Did not migrate as easily as the vendor stated. Although we lost no email, folks didn't have access from time to time during the migration. the engagement was for 4 days and it took 2 weeks to get it up and functioning as expected. The majority of this time staff had access to their email

    What one piece of advice would you give other prospective customers?

    invent in the front end and be sure to understand thier licensing

    What do you like most about the product or service?

    always up since we went live 2 years ago

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    spent more time learning our environment

    If you could start over, what would your organization do differently?

    spend more time having vendor understand our business and how we configured our mail system. They know thiers but not ours.


  • 4 out of 5.0, Reviewed

    Product(s): Skype for Business

    Skype for bussiness success

    Overall Comment

    Training went very well and they were very open to options.

    What one piece of advice would you give other prospective customers?

    Make sure everyone taskes the training to get idea of al the features.

    What do you like most about the product or service?

    The ability to communicate easily and strta meeting.

    What do you dislike most about the product?

    sometimes calls are not that clear but that is rare

    What one thing do you wish the vendor did differently?

    Allowed poepl to attendtraining more then once

    If you could start over, what would your organization do differently?

    Start the training closer to the release


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(184)
3.8

Ability to understand your organization's needs

(173)
3.9

Timely and complete response to product questions

(166)
3.9

Pricing and contract flexibility (pricing and terms)

(161)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(211)
3.9

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(145)
4.0

Ease of integration using standard APIs and tools

(157)
3.8

Quality and availability of end-user training

(181)
3.9

Ease of deployment

(182)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(207)
3.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(158)
3.9

Quality of technical support

(164)
3.9

Quality of peer user community

(159)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(225)
4.2

Filtering and Analytics

(135)
3.7

User Experience

(182)
4.2

Conversations

(165)
4.0

Create and Share

(174)
4.1

Administration and Governance

(171)
4.0

Integration

(175)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Executive Sponsor

Rollout and Install

Maintenance and Support

Functional Assessment

Vendor Management

Vendor/Product Selection

Application Lead

User Training

Development/Integration

Other...


What other vendors were considered?

Google

Microsoft

IBM

Jive

Salesforce

OpenText

VMware

Atlassian

SAP

Yammer

Adobe

Zimbra

Huddle

Sitrion

Slack

Igloo

SocialText

TIBCO Software

Other...


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Improve business process agility

Cost management

Drive innovation

Improve business process outcomes

Improve customer relations/service

Improve compliance & risk management

Enhance decision making

Reduce time to market

Improve supplier or partner relations

Drive revenue growth

Other...


What were the key factors that drove your decision to select the vendor?

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Overall cost

Breadth of services

Strong services expertise

Financial/organizational viability

Strong user community

Strong customer focus

Strong consulting partnership

Compelling vision

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA

Latin America

APAC