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workplace-social-software microsoft All Markets > Social Software in the Workplace

Microsoft

3.9 out of 5.0 (146 ratings)

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144 Total Reviews
2 Stars 3 Stars 4 Stars 5 Stars Lync Office 2013 Pro Plus Office 365 Sharepoint Skype for Business Yammer CEO CIO CTO Other CxO Applications Enterprise Architecture and Technology Innovation Infrastructure and Operations Program and Portfolio Management Security and Risk Management Sourcing and Vendor Relationships Analyst Relations Market/Competitive Intelligence Digital Marketing R&D/Product Development Consultant Knowledge Specialist Analyst Portfolio Manager Communications Education Energy and Utilities Finance Government Healthcare Manufacturing Media Miscellaneous Retail Services Transportation <50M USD 50M - 250M USD 250M - 500M USD 500M - 1B USD 1B - 3B USD 3B - 10B USD 10B - 30B USD 30B + USD Gov't/PS/ED <5,000 Employees Gov't/PS/ED 5,000 - 50,000 Employees Gov't/PS/ED 50,000 + Employees Active Filters: 2 Stars 3 Stars 4 Stars 5 Stars Lync Office 2013 Pro Plus Office 365 Sharepoint Skype for Business Yammer CEO CIO CTO Other CxO Applications Enterprise Architecture and Technology Innovation Infrastructure and Operations Program and Portfolio Management Security and Risk Management Sourcing and Vendor Relationships Analyst Relations Market/Competitive Intelligence Digital Marketing R&D/Product Development Consultant Knowledge Specialist Analyst Portfolio Manager Communications Education Energy and Utilities Finance Government Healthcare Manufacturing Media Miscellaneous Retail Services Transportation <50M USD 50M - 250M USD 250M - 500M USD 500M - 1B USD 1B - 3B USD 3B - 10B USD 10B - 30B USD 30B + USD Gov't/PS/ED <5,000 Employees Gov't/PS/ED 5,000 - 50,000 Employees Gov't/PS/ED 50,000 + Employees
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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Office 2013 Pro Plus,Office 365,Sharepoint,Skype for Business,Yammer

    Great work with 3rd party implementer

    Overall Comment

    Fantastic work. Very responsive to our needs. We have weekly calls. When issues arise they quickly address them and work with our IT staff to work on the issues. They are very proactive in working with us.

    What one piece of advice would you give other prospective customers?

    Make sure to test everything and roll out as needed.

    What do you like most about the product or service?

    The real-time collaboration tools are fantastic. The ability to look at previous versions of shared files is great and the machine learn of Delve is pretty amazing

    What do you dislike most about the product?

    At this point, nothing

    What one thing do you wish the vendor did differently?

    Nothing. It's been great

    If you could start over, what would your organization do differently?

    At this point, the rollout has been great. Make sure when migrating from an on-premise to a SaaS Cloud system there can be integration issues.

    Product capabilities - overall comment

    Great sharing capabilities, collaboration tools, and social.

    Service & support - overall comment

    The implementor has been easy to get hold of and as responded to everything we ask for. They will respond very quickly to our needs.

    Integration & Deployment - Overall comment

    There are still some hiccups as they relate to the overall deployment and reintegration. We are still testing and seeing where there are issues.


  • 4 out of 5.0, Reviewed

    Product(s): Yammer

    Enthusiastic Customer Base.

    Overall Comment

    The product has been enthusiastically adopted by the customer base.

    What one piece of advice would you give other prospective customers?

    Understand what you hope to get from the implementation.

    Service & support - overall comment

    Support was standard.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint,Yammer

    Implementation was easy, lacking ways to measure usage and engagement.

    Overall Comment

    Technically, it was a breeze. The provided some change management support.

    What one piece of advice would you give other prospective customers?

    Third party analytics tools

    What do you like most about the product or service?

    Ease of implimentation

    What do you dislike most about the product?

    Useful analytics are non-existant, can't integrate with existing identity management systems

    What one thing do you wish the vendor did differently?

    More useful analytics, any kind of integration with active directory

    If you could start over, what would your organization do differently?

    Third party analytics tools

    Service & support - overall comment

    they are fine


  • 4 out of 5.0, Reviewed

    Product(s): Office 365

    Do your homework on Hybrid Exchange vs. full Exchange Online and Office Governance Model

    Overall Comment

    The Microsoft FastTrack team was engaged and helpful from the beginning with planning and discovery. A lot of effort was put into building out a governance model for Office 365 due to the administration being conducted by multiple teams.

    What do you like most about the product or service?

    Office 365 is feature-rich and offers way more potential for team collaboration, enterprise training, document storage, file retention, and information sharing than the older on-premise technologies.

    What do you dislike most about the product?

    Latency within the application can be problematic at times.

    Service & support - overall comment

    Service and support for Office 365 falls under our existing Microsoft Premier Support agreement, so no issues from a vendor support perspective. Due to the nature of Office 365 being a SaaS solution and us also utilizing the click-to-run desktop components, we were required to train our internal support personnel regarding issues with OneDrive.


  • 4 out of 5.0, Reviewed

    Product(s): Office 365,Sharepoint

    Worth the effort but it isn't as easy as it looks

    Overall Comment

    Good product, more mature than previous years, change management is difficult to stay up with and group management is not well roadmapped

    What do you like most about the product or service?

    Exchange Online is pretty easy to do and the Hybrid Configuration Wizard for Exchange is really pretty strong

    What do you dislike most about the product?

    Office 365 Groups/Yammer and SharePoint security - not of it is Unified or integrated

    Product capabilities - overall comment

    Onedrive has been a pain but not as problematice as for other people who have used Office 365


  • 5 out of 5.0, Reviewed

    Product(s): Office 2013 Pro Plus,Office 365

    Migrating to O365 is complex, but readily doable for the large enterprise.

    Overall Comment

    Migrating to Microsoft Office 365 is complex for any large organization. It was accomplished after 1) a careful analysis and cleanup of existing IAM infrastructure, 2) added contract help coupled with in-house expertise in Exchange, Office 365 and Active Directory and 3) assistance from MS Consulting Services.


  • 3 out of 5.0, Reviewed

    Product(s): Skype for Business

    Implementation is pretty easy, but make sure you have a plan to motivate users to adopt.

    Overall Comment

    Was relatively easy to deploy, getting users to adopt has been difficult

    What do you like most about the product or service?

    It really is a great collaboration tool; easy to use, and limited user settings really lower the learning curve. Adoption has been a challenge though.

    What do you dislike most about the product?

    Pretty happy with it; we just struggle with adoption

    Service & support - overall comment

    Have not used yet


  • 4 out of 5.0, Reviewed

    Product(s): Office 365

    Implementation caused very little problems for end users.

    Overall Comment

    Hybrid roll-out works well and causes very little disruption, however the drawback of the Hybrid system is the need to go to multiple locations to administrator the product.

    Service & support - overall comment

    Service and support was great.


  • 4 out of 5.0, Reviewed

    Product(s): Office 365

    Office 365 Gets Rid of the Headache

    Overall Comment

    From my point of view, as the Help Desk Manager, the experience of implementing Office 365 as a replacement for 50+ e-mail systems on our campus was quite successful. This is owed, in part, to the flexibility of the Microsoft O365 environment, and also the change management processes we adopted.

    What do you like most about the product or service?

    Again, the integration of the entire Office Suite, with a growing cadre of online-available applications.

    What do you dislike most about the product?

    As with many cloud services, the constant iterative development cycle can be somewhat challenging for users. However, as users grow to expect this from applications, I foresee this being less and less of a problem.

    Product capabilities - overall comment

    The integration of the O365 tools (e-mail, document creation and editing, One Drive)... it's phenomenal. More of my staff are happy to be able to seamlessly use Word and Excel in One Drive, as opposed to being hamstrung by the lack of functionality available in Google Docs or Sheets.

    Service & support - overall comment

    While Microsoft sees us as "just another customer," and this is clear, we've had few issues from our end-user point of view, in resolving technical challenges.

    Integration & Deployment - Overall comment

    The O365 suite of tools has been nothing short of superb. The only downside is the lack of fine-grained control from the customer end (e.g. our service leads) in deploying specific portions of the service.


  • 4 out of 5.0, Reviewed

    Product(s): Office 365

    Worth the trouble.

    Overall Comment

    There were some weird issues experienced with different client versions of O365 applications but it was fairly easy to resolve.

    What do you like most about the product or service?

    SharePoint

    What do you dislike most about the product?

    It is still Microsoft and some things are just working as designed.

    Product capabilities - overall comment

    SharePoint capabilities. There are some basic functions for teams to develop workflows very easily as opposed to seeking out third party solutions.

    Service & support - overall comment

    N/A

    Integration & Deployment - Overall comment

    N/A


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(113)
3.7

Ability to understand your organization's needs

(97)
3.8

Timely and complete response to product questions

(95)
3.9

Pricing and contract flexibility (pricing and terms)

(91)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(134)
3.7

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

0 - 3 months (<3)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(88)
3.8

Ease of integration using standard APIs and tools

(93)
3.7

Quality and availability of end-user training

(103)
3.9

Ease of deployment

(106)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(127)
3.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(91)
3.8

Quality of technical support

(92)
3.8

Quality of peer user community

(90)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(145)
4.1

Filtering and Analytics

(81)
3.6

User Experience

(107)
4.2

Conversations

(98)
3.9

Create and Share

(103)
4.1

Administration and Governance

(101)
3.9

Integration

(100)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Executive Sponsor

Rollout and Install

Functional Assessment

Vendor Management

Vendor/Product Selection

Maintenance and Support

Development/Integration

Application Lead

User Training

Other...


What other vendors were considered? Multiple responses allowed.

Google

Microsoft

IBM

Jive

Salesforce

VMware

Atlassian

OpenText

SAP

Huddle

Sitrion

Yammer

Zimbra

Igloo

Slack

SocialText

TIBCO Software

Other...


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Improve business process agility

Drive innovation

Improve business process outcomes

Cost management

Improve customer relations/service

Enhance decision making

Improve compliance & risk management

Reduce time to market

Improve supplier or partner relations

Drive revenue growth

Other...


What were the key factors that drove your decision to select the vendor?

Pre-existing relationships

Product functionality and performance

Overall cost

Product roadmap and future vision

Breadth of services

Strong services expertise

Financial/organizational viability

Strong user community

Strong customer focus

Strong consulting partnership

Compelling vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

APAC

Latin America

Europe, Middle East and Africa

Asia/Pacific