4 out of 5 (50 Ratings)
May 23, 2017
Amazing experience! Would recommend to anyone looking to create a better workflow communication streamlines process
Apr 20, 2017
Salesforce can improve two things which I came across:- 1. Restrict Documents - This is out of box Salesforce feature. Say user A is on Opportunity record and use 'File' option of Chatter feed to upload a document. Once a document is uploaded user A can see it on Chatter Feed also on Notes and Attachment section. There is no option to share File (as Collaborator or as Owner) with other user or Opportunity owner. When Opportunity Owner or another user who has Opportunity Access tried to modify or delete....they can't do it. We should have shared attachments uploaded using File upload feature. At the same time, Salesforce allows users who have access to the respective record can delete file uploaded using 'Attach' button on Notes and Attachment section. 2.Chatter post restrictions - there should be setup/configuration where system Admin can define users, roles or profiles who can't edit or delete chatter post made on the particular object.
Apr 20, 2017
I have had success with this vendor because it is widely used amongst our industry professionals.
Apr 19, 2017
Chatter has become a very important tool in the company because here is where we post our updates on tradeshows and other events. Our contributors appreciate how easy they receive information
Apr 18, 2017
I think the chatter page could be a litlte bit more eye appealing. It does look a little plane to the naked eye. Being in the chatter everyday, it makes it more appealing if it is somewhere that the eye enjoys. It does need to be a fine line to make sure it is not outworldly but it still needs to be professional.
Apr 18, 2017
This product has supported internal communication within our Company by allowing a sharing forum that is not cluttered with unnecessary material.
Apr 18, 2017
We use Chatter to quickly and easily send out markeing information to our sales force. This includes the avialability of new collateral, new customer testimonials and competitive information. Both Marketing and the salesforce use Chatter to seel information from our community, such as "I need a reference customer that fits this exact criteria" or does anyone have a customer that does x". The software is very easy to use and the results are instantaneous.
Apr 12, 2017
Our organization is small, so people did not use the tool. They just asked each other or shared information the "old-fashioned way". It would be good to make it easier to search past questions - especially for new hires
Mar 16, 2017
Salesforce Chatter is easy to use and right before one's eyes when viewing a record, thus encourages participation. It works for an exchange of low-information content messages and short one-to-three message "conversations". It keeps information centralized--ie, within Salesforce--for a given issue or record. That's also a plus. However, it is not quite as quick or adaptable as email, and it discourages the more involved exchanges that are sometimes essential. For example, email text formatting options are superior, and one can typically attach prior emails to a new one. Chatter is lacking in these areas, just to name a couple. Also, while Chatter will auto-email message recipients, the email lacks some essential details that could be automatically provided at least in some cases, such as the Salesforce object and/or record number, or the record's description or title. This would be especially easy to do with Salesforce Case object, for which we use Chatter extensively.
Mar 14, 2017
Working with Salesforce is always enjoyable. They have superb customer service and knowledgable team members able to help with any and all issues that may arise.