3.9 out of 5 (42 Ratings)

40 Verified Reviews


Implementation was easy and provided good opportunities for communication.

I have had success with this vendor because it is widely used amongst our industry professionals.


Salesforce Chatter is useful but far from a mature product

Salesforce Chatter is easy to use and right before one's eyes when viewing a record, thus encourages participation. It works for an exchange of low-information content messages and short one-to-three message "conversations". It keeps information centralized--ie, within Salesforce--for a given issue or record. That's also a plus. However, it is not quite as quick or adaptable as email, and it discourages the more involved exchanges that are sometimes essential. For example, email text formatting options are superior, and one can typically attach prior emails to a new one. Chatter is lacking in these areas, just to name a couple. Also, while Chatter will auto-email message recipients, the email lacks some essential details that could be automatically provided at least in some cases, such as the Salesforce object and/or record number, or the record's description or title. This would be especially easy to do with Salesforce Case object, for which we use Chatter extensively.


A Secure, Social Media-like Platform for Internal Employee Interaction

Working with Salesforce is always enjoyable. They have superb customer service and knowledgable team members able to help with any and all issues that may arise.


Great end user experience!!!

Awesome capabilities


Saleforce Community: A Good Place To Start

Detail oriented and wide breadth of subject matter to choose from.

Chatter, Community, Other...

great sales and PSA product


Chatter, Other...

Salesforce is powerful. Learn the force and you will succeed. Test and plan well!

We moved our helpdesk (incident / request) system into salesforce. The experience we had was a somewhat painful as we wanted to get it going on a deadline. We had some major problems with our own adaption of the service versus our client/server helpdesk system. We have yet to move all of our inventory and change management system into salesforce. We use chatter and it's adoption was pushed by leadership. We still use other instant message systems for real time collaboration. Chatter is more of a "mood setting" device. We post messages both personal and enterprise wide on chatter.

Chatter, Community, Other...

Drag and Drop Sales Pitch really needed Coding to make it work.

Overall the first go at the project failed. The second go was more successful but still improving implementing.


Introduced chatter to cut the email clutter

Its a useful technology, takes some getting used to


Implementation was easy, people are trasitioning to Chatter as a platform

Working with 3rd party developers/trainers has been critical