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workplace-social-software salesforce All Markets > Social Software in the Workplace

Salesforce

3.8 out of 5.0 (14 ratings)

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We have aggregated ratings data on Salesforce but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Chatter

    Need to focus on change management for a successful implementation

    Overall Comment

    Cloud solution so implementation was straight forward. User adoption reques alot of change management.

    What one piece of advice would you give other prospective customers?

    Change management

    What do you like most about the product or service?

    solution accessible through the cloud and multiple devices/platforms

    What do you dislike most about the product?

    Hard to control what gets published.

    What one thing do you wish the vendor did differently?

    More user adoption support

    If you could start over, what would your organization do differently?

    focus more on user adoption


  • 5 out of 5.0, Reviewed

    Product(s): Chatter

    Chatter - Get it !

    Overall Comment

    Overall it has worked very well. Does exactly what we wanted. Issues that I encountered in the beginning have been fixed. Great product. Great way to communicate across a global company as well as with yourcustomers. Glad to use ti

    What one piece of advice would you give other prospective customers?

    Get going - great tool!

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    Add people to groups before you release it. Seed content so it is not a blank screen when people start.


  • 2 out of 5.0, Reviewed

    Product(s): Chatter

    Not so easy to Chat on Chatter

    Overall Comment

    Not a great tool for instant messaging but great for channel information shares

    What one piece of advice would you give other prospective customers?

    Depending on the need, if IM is important, then try the Chatter tool before deploying.

    What do you like most about the product or service?

    Channel functions

    What do you dislike most about the product?

    IM

    What one thing do you wish the vendor did differently?

    Shared the bugs about the tool. They didn't give it importance because it was free.

    If you could start over, what would your organization do differently?

    Not rolled out chatter, just because it was free. Very buggy

    Service & support - overall comment

    Answer questions asked


  • 3 out of 5.0, Reviewed

    Product(s): Chatter

    Chatter - Change is hard

    Overall Comment

    Vendor was ok, but the use of the tool required a huge degree of chnage management we were not prepared for

    What one piece of advice would you give other prospective customers?

    Transitioning to sharing and transparent is hard in a company that is not growing.

    What do you like most about the product or service?

    It is the right path for our company, the people must want it though

    What do you dislike most about the product?

    Nothing it fits the need

    What one thing do you wish the vendor did differently?

    provided tanginble action plans on successful rollouts.

    If you could start over, what would your organization do differently?

    Really define the problem we were trying to solve

    Service & support - overall comment

    SErvice is acceptable


  • 5 out of 5.0, Reviewed

    Product(s): Chatter

    Implementation fast and promises were kept.

    Overall Comment

    Very happy with the efficiency gain, user collaboration across global company raised positively.

    What one piece of advice would you give other prospective customers?

    Work more with the vendor instead of 3rd party.

    What do you like most about the product or service?

    Fast collaboration, the system informs the user pro actively instead of having to search for updates.

    If you could start over, what would your organization do differently?

    Work more with the vendor instead of 3rd party.

    Service & support - overall comment

    Very responsive, sadly multiple issues cannot be combined into one ticket.


  • 4 out of 5.0, Reviewed

    Product(s): Chatter

    employee engagement is key to the success of our work

    Overall Comment

    Salesforce is a matured platform so we were confident from the product viability perspective. It was more of the organizational change management that was our focus.

    What one piece of advice would you give other prospective customers?

    Explain the business value and business benefit of the initiative much in advance of the actual rollout. Plan change management in advance and draw measurement matrices well in advance.

    What do you like most about the product or service?

    The ability to reach out to the employees in a consistent manner. I would like to site one example. We needed to translate something from Nepalese to English during the Nepal emergency response by our organization, we used chatter to find out if any one knew the language and can help quickly. We got a response in 5 mins and the person who needed the translation and the person who did the translation connected for the first time via this request.

    What do you dislike most about the product?

    nothing in particular.

    What one thing do you wish the vendor did differently?

    The vendor engagement was very professional. It was more of a knowledge gap at our end.

    If you could start over, what would your organization do differently?

    Create pre-awareness of the capability of the tool before the actual product rollout. Educate the user community about the new capabilities if the tool and explain them how it will help them in their work.

    Service & support - overall comment

    our implementing partner was great and carried the implementation very professionally.

    Integration & Deployment - Overall comment

    the jitter bit platform used by salesforce is not very flexible and does not seamlessly integrate with other product and technologies that we had in the organization. Thus we felt that our investment on jitter bit was not very fruitful, if we do it again then we will go with Dell Boomi.


  • 4 out of 5.0, Reviewed

    Product(s): Chatter

    Elegant Mobile App, Web UI Bolted-On.

    Overall Comment

    The Chatter mobile app followed by the integration with other Salesforce functions in the mobile Salesforce app provides a far different user experience than the integration with web-based software.

    What one piece of advice would you give other prospective customers?

    Think mobile first if considering Chatter.

    What do you like most about the product or service?

    The most important productivity help is the unlimited number of internal and external users for Chatter assuming you have a Salesforce license. Ease of managing e-mail alerts. Ease of uploading large files.

    What do you dislike most about the product?

    Hash tags are not elegant.

    What one thing do you wish the vendor did differently?

    The web user interface is not elegant when embedded within Salesforce. There are too many UI metaphors operating at the same time. The method of hash tagging differs from the mobile app. (The new Lightening UI might change this). The odd thing is that Salesforce staff that I met seemed to think that the web UI was superior - more likely following the company line. The initial limit is post sizes was unhelpful. And, the adoption of a rich text editor was late in coming.

    If you could start over, what would your organization do differently?

    Less about the product than getting sufficient management buy-in. Many users saw social networking as yet another medium to deal with rather than a more effective replacement for e-mail and messaging.

    Product capabilities - overall comment

    Has improved over time.

    Integration & Deployment - Overall comment

    Only integration is with e-mail and was deployed on the cloud.


  • 4 out of 5.0, Reviewed

    Product(s): Chatter

    Implementation was easy but we didn't assess future integration requirements.

    Overall Comment

    It was easy to get our organization using the product and it has helped make our communication across US and global offices, as well as many remote employees, more effective.

    What do you like most about the product or service?

    Easy to use, quick on-boarding.

    What do you dislike most about the product?

    Cost.

    If you could start over, what would your organization do differently?

    We should have assessed future plans for our sales and service organization to ensure that Chatter could be integrated with other systems.

    Integration & Deployment - Overall comment

    It was easy and deployed ontime


  • 4 out of 5.0, Reviewed

    Product(s): Chatter, Other...

    Chatter is powerful and easy to use.

    Overall Comment

    Great experience.


  • 4 out of 5.0, Reviewed

    Product(s): Chatter

    While upfront initiative was questionable, investment paid off.

    Overall Comment

    Overall Chatter did a great job of helping our team communicate across traditional lines, but it created some challenges with processes that were weakly enforced. After addressing, we were happy.

    What one piece of advice would you give other prospective customers?

    Make sure that your processes are well-defined and in place before implementing.

    What do you like most about the product or service?

    Fluid communication at all levels

    What one thing do you wish the vendor did differently?

    Better internal selling tools.

    If you could start over, what would your organization do differently?

    Define clear goals ffrom the outset and don't solely rely on vendor. Establish timeline and goals that are measured on a regular basis. Provide training tools rather than allowing staff to "figure it out".

    Integration & Deployment - Overall comment

    We managed the deployment ourselves.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(10)
3.7

Ability to understand your organization's needs

(12)
3.7

Timely and complete response to product questions

(12)
3.8

Pricing and contract flexibility (pricing and terms)

(11)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(13)
3.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(9)
3.7

Ease of integration using standard APIs and tools

(9)
3.9

Quality and availability of end-user training

(11)
3.3

Ease of deployment

(13)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
3.6

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(11)
3.6

Quality of technical support

(10)
3.5

Quality of peer user community

(10)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(14)
3.9

Filtering and Analytics

(13)
3.5

User Experience

(14)
4.2

Conversations

(14)
4.3

Create and Share

(14)
4.0

Administration and Governance

(14)
3.8

Integration

(13)
3.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Application Lead

Functional Assessment

User Training

Development/Integration

Rollout and Install

Technical Assessment

Vendor/Product Selection

Maintenance and Support

Vendor Management

Other...


What other vendors were considered?

Microsoft

Salesforce

Yammer

Atlassian

Jive

IBM

Acquia

Google

Huddle

SAP

Zimbra

Other...


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Improve business process agility

Drive innovation

Improve customer relations/service

Enhance decision making

Improve business process outcomes

Reduce time to market

Drive revenue growth

Improve compliance & risk management

Improve supplier or partner relations

Other...


What were the key factors that drove your decision to select the vendor?

Pre-existing relationships

Overall cost

Strong services expertise

Product functionality and performance

Strong user community

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Compelling vision

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America

Asia/Pacific

Europe, Middle East and Africa

EMEA