4 out of 5.0, Reviewed Dec 1, 2016
Cloud solution so implementation was straight forward. User adoption reques alot of change management.
solution accessible through the cloud and multiple devices/platforms
Hard to control what gets published.
More user adoption support
focus more on user adoption
5 out of 5.0, Reviewed Oct 24, 2016
Overall it has worked very well. Does exactly what we wanted. Issues that I encountered in the beginning have been fixed. Great product. Great way to communicate across a global company as well as with yourcustomers. Glad to use ti
Get going - great tool!
Ease of use
Add people to groups before you release it. Seed content so it is not a blank screen when people start.
2 out of 5.0, Reviewed Oct 20, 2016
Not a great tool for instant messaging but great for channel information shares
Depending on the need, if IM is important, then try the Chatter tool before deploying.
Shared the bugs about the tool. They didn't give it importance because it was free.
Not rolled out chatter, just because it was free. Very buggy
Answer questions asked
3 out of 5.0, Reviewed Oct 19, 2016
Vendor was ok, but the use of the tool required a huge degree of chnage management we were not prepared for
Transitioning to sharing and transparent is hard in a company that is not growing.
It is the right path for our company, the people must want it though
Nothing it fits the need
provided tanginble action plans on successful rollouts.
Really define the problem we were trying to solve
SErvice is acceptable
5 out of 5.0, Reviewed Oct 19, 2016
Very happy with the efficiency gain, user collaboration across global company raised positively.
Work more with the vendor instead of 3rd party.
Fast collaboration, the system informs the user pro actively instead of having to search for updates.
Work more with the vendor instead of 3rd party.
Very responsive, sadly multiple issues cannot be combined into one ticket.
4 out of 5.0, Reviewed May 12, 2016
Salesforce is a matured platform so we were confident from the product viability perspective. It was more of the organizational change management that was our focus.
Explain the business value and business benefit of the initiative much in advance of the actual rollout. Plan change management in advance and draw measurement matrices well in advance.
The ability to reach out to the employees in a consistent manner. I would like to site one example. We needed to translate something from Nepalese to English during the Nepal emergency response by our organization, we used chatter to find out if any one knew the language and can help quickly. We got a response in 5 mins and the person who needed the translation and the person who did the translation connected for the first time via this request.
nothing in particular.
The vendor engagement was very professional. It was more of a knowledge gap at our end.
Create pre-awareness of the capability of the tool before the actual product rollout. Educate the user community about the new capabilities if the tool and explain them how it will help them in their work.
our implementing partner was great and carried the implementation very professionally.
the jitter bit platform used by salesforce is not very flexible and does not seamlessly integrate with other product and technologies that we had in the organization. Thus we felt that our investment on jitter bit was not very fruitful, if we do it again then we will go with Dell Boomi.
4 out of 5.0, Reviewed May 6, 2016
The Chatter mobile app followed by the integration with other Salesforce functions in the mobile Salesforce app provides a far different user experience than the integration with web-based software.
Think mobile first if considering Chatter.
The most important productivity help is the unlimited number of internal and external users for Chatter assuming you have a Salesforce license. Ease of managing e-mail alerts. Ease of uploading large files.
Hash tags are not elegant.
The web user interface is not elegant when embedded within Salesforce. There are too many UI metaphors operating at the same time. The method of hash tagging differs from the mobile app. (The new Lightening UI might change this). The odd thing is that Salesforce staff that I met seemed to think that the web UI was superior - more likely following the company line. The initial limit is post sizes was unhelpful. And, the adoption of a rich text editor was late in coming.
Less about the product than getting sufficient management buy-in. Many users saw social networking as yet another medium to deal with rather than a more effective replacement for e-mail and messaging.
Has improved over time.
Only integration is with e-mail and was deployed on the cloud.
4 out of 5.0, Reviewed Dec 17, 2015
It was easy to get our organization using the product and it has helped make our communication across US and global offices, as well as many remote employees, more effective.
Easy to use, quick on-boarding.
We should have assessed future plans for our sales and service organization to ensure that Chatter could be integrated with other systems.
It was easy and deployed ontime
4 out of 5.0, Reviewed Dec 2, 2015
4 out of 5.0, Reviewed Oct 5, 2015
Overall Chatter did a great job of helping our team communicate across traditional lines, but it created some challenges with processes that were weakly enforced. After addressing, we were happy.
Make sure that your processes are well-defined and in place before implementing.
Fluid communication at all levels
Better internal selling tools.
Define clear goals ffrom the outset and don't solely rely on vendor. Establish timeline and goals that are measured on a regular basis. Provide training tools rather than allowing staff to "figure it out".
We managed the deployment ourselves.