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workplace-social-software slack All Markets > Social Software in the Workplace

Slack

4.4 out of 5.0 (8 ratings)

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We have aggregated ratings data on Slack but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Slack

    Great for chatting with Out of Office Employees

    Overall Comment

    We love being able to chat with out of office employees, but quickly filled the data limit on the free verion while we were testing it out

    What one piece of advice would you give other prospective customers?

    Price it out, and get what you need. Dont cut corners

    What do you like most about the product or service?

    The ease of chatting and being able to see who is online

    What do you dislike most about the product?

    The price is a little steep for our non-profit.

    What one thing do you wish the vendor did differently?

    Nothing, I did not interact with them

    If you could start over, what would your organization do differently?

    Buy a version with more storage


  • 4 out of 5.0, Reviewed

    Product(s): Slack

    Slack - Shiny But Flawed

    Overall Comment

    Our Slack pilot has been an interesting experience. Our goal was to reduce the amount of email flowing within our organization. We learned that this tool, while stable and well implemented, is more suited for "watercooler" conversations than communication which drives project completion.

    What one piece of advice would you give other prospective customers?

    Because of its no-cost entry point, Slack can invade an enterprise like a virus. Once a few people start using it, others feel obligated to join the conversation. Eventually, distributed adoption can create a tipping point where you're forced into paying for a subscription in order to get access to all conversations (the free version limits you to the most recent 10,000 messages and their attachments). This may end up coercing a larger enterprise into significant, unplanned cost for a tool that may replicate existing functionality.

    What do you like most about the product or service?

    It works great on every platform I use. The web client is so good, I uninstalled the computer app. The mobile experience is also seemless.

    What do you dislike most about the product?

    It's expensive to roll out to a large company - up to $15 per active user per month ($12.50 if you go with annual billing). Slack for enterprise is "coming soon"

    What one thing do you wish the vendor did differently?

    Slack really needs a way to display conversations in a threaded format. As it stands now, they rely on channels to break up topics. Since discussions within channels aren't threaded, the converation tends to jump around and it's often hard to link questions with answers.

    If you could start over, what would your organization do differently?

    When we started, we created far too many channels for our team. I'd recommend starting with five or less and only expand if absolutely necessary. Pilot users found the tool unmanagable once we got over 20 channels. It would also be advisable to consider defining what type of communication is appropriate for Slack and ensure it isn't consuming twice as much user time. Some users grew frustrated after implementation that they had to now keep up with both email and Slack.


  • 5 out of 5.0, Reviewed

    Product(s): Slack

    Easy adoption for our team migrating off of HipChat, positive experience.

    Overall Comment

    Slack has helped us collaborate more efficiently across teams and disciplines in an IT environment. The ability to integrate with our products provides additional value and the channel concept offers a nice opt-in opt-out strategy. Our use of the general channel hasn't been as targeted and efficient as I would like.

    What one piece of advice would you give other prospective customers?

    Hold a general training session up front for non-engineering roles.

    What do you like most about the product or service?

    Easy implementation via Webhooks for products.

    If you could start over, what would your organization do differently?

    We would provide better training out of the gate on day one for use of the general channel and proper etiquette on that channel.


  • 4 out of 5.0, Reviewed

    Product(s): Slack

    Great product for interteam communication but still a lot of room to grow.

    Overall Comment

    Slack has been greate for team communication. The single purpose and integrations has made it the preferred product for interteam communication. However the lack of serious integrations with global address list and conference features has kept it in the periphery.

    What one piece of advice would you give other prospective customers?

    It's great for teams but harder for an entire company to adopt. Test user scenarios through and consider how it fits into the big picture.

    What do you like most about the product or service?

    It's extremely simple and easy to get started.

    What do you dislike most about the product?

    It lacks conferencing features.

    What one thing do you wish the vendor did differently?

    Integrate better with Outlook and Global address list.

    If you could start over, what would your organization do differently?

    Have a better roadmap for user adoption and unified communication strategy.


  • 5 out of 5.0, Reviewed

    Product(s): Slack

    Take risks but calculated

    Overall Comment

    Ease of use to deploy on multiple devices means we could work quickly and efficently in a matter of minutes. Appreciate Slack might not be industry norm but we needed to get teams working together quickly without having to go through some convulted process.


  • 4 out of 5.0, Reviewed

    Product(s): Slack

    Easy to rollout, becomes expensive.

    Overall Comment

    Can quickly become expensive, but it is very well loved and every week we get a report of justification.

    What do you like most about the product or service?

    Usge and communication

    What do you dislike most about the product?

    Becomes a substitute for physical interaction

    Service & support - overall comment

    Seldom have an issue, but its hosted and subject to mass terms and support contract.


  • 5 out of 5.0, Reviewed

    Product(s): Slack

    Team Communication/Collaboration reimagined

    Overall Comment

    Excellent product that really brings team collaboration to the next level. The most interesting features are the app integrations with brings in data/messages from other products we use into a single place. The most useful feature, however, is the search capabilities. Over time, your Slack channel becomes your team's archives that are totally searchable.

    What do you like most about the product or service?

    App Integrations and makes team communication a bit fun again..and helps end email abuse.

    Product capabilities - overall comment

    App integrations

    Service & support - overall comment

    Overall excellent product


  • 5 out of 5.0, Reviewed

    Product(s): Slack

    Excellent internal communication tool for any size of an organization.

    Overall Comment

    Slack has replaced our internal emails and other means of communication. Instead the solution provided us with a cloud-based chat system. All conversations (including the documents) are searchable and stored in the cloud. We also use Slack's VOIP calls to reduce the international call bills. Last - but not least - Slack is also a framework where 3rd party developers can create and publish their applications, this enhancing the functionality of the suit.

    What do you like most about the product or service?

    The simplicity of use - you can learn it in under 10 minutes without any training.

    What do you dislike most about the product?

    The icon :)

    Service & support - overall comment

    Slack has published their KB online and provides users with a BOT. We did not have a reason (so far) to use other means of support.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(4)
3.8

Timely and complete response to product questions

(5)
3.6

Pricing and contract flexibility (pricing and terms)

(5)
2.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.3

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.8

Ease of integration using standard APIs and tools

(5)
3.8

Quality and availability of end-user training

(5)
4.0

Ease of deployment

(5)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.3

Quality of technical support

(3)
4.3

Quality of peer user community

(4)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.5

Filtering and Analytics

(4)
4.0

User Experience

(6)
4.7

Conversations

(6)
4.5

Create and Share

(6)
3.5

Administration and Governance

(6)
3.8

Integration

(6)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Executive Sponsor

Technical Assessment

Development/Integration

Vendor Management

Vendor/Product Selection

Rollout and Install


What other vendors were considered?

Microsoft

Yammer

Google

Atlassian

Huddle

Jive

Slack

Other...


Why did you purchase a Social Software in the Workplace solution?

Drive innovation

Create internal/operational efficiencies

Improve business process outcomes

Cost management

Enhance decision making

Improve business process agility

Improve customer relations/service

Reduce time to market

Other...


What were the key factors that drove your decision to select the vendor?

Overall cost

Product functionality and performance

Strong user community

Product roadmap and future vision

Breadth of services

Compelling vision

Strong customer focus

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific