3 out of 5.0, Reviewed Dec 6, 2016
We love being able to chat with out of office employees, but quickly filled the data limit on the free verion while we were testing it out
Price it out, and get what you need. Dont cut corners
The ease of chatting and being able to see who is online
The price is a little steep for our non-profit.
Nothing, I did not interact with them
Buy a version with more storage
4 out of 5.0, Reviewed Nov 29, 2016
Our Slack pilot has been an interesting experience. Our goal was to reduce the amount of email flowing within our organization. We learned that this tool, while stable and well implemented, is more suited for "watercooler" conversations than communication which drives project completion.
Because of its no-cost entry point, Slack can invade an enterprise like a virus. Once a few people start using it, others feel obligated to join the conversation. Eventually, distributed adoption can create a tipping point where you're forced into paying for a subscription in order to get access to all conversations (the free version limits you to the most recent 10,000 messages and their attachments). This may end up coercing a larger enterprise into significant, unplanned cost for a tool that may replicate existing functionality.
It works great on every platform I use. The web client is so good, I uninstalled the computer app. The mobile experience is also seemless.
It's expensive to roll out to a large company - up to $15 per active user per month ($12.50 if you go with annual billing). Slack for enterprise is "coming soon"
Slack really needs a way to display conversations in a threaded format. As it stands now, they rely on channels to break up topics. Since discussions within channels aren't threaded, the converation tends to jump around and it's often hard to link questions with answers.
When we started, we created far too many channels for our team. I'd recommend starting with five or less and only expand if absolutely necessary. Pilot users found the tool unmanagable once we got over 20 channels. It would also be advisable to consider defining what type of communication is appropriate for Slack and ensure it isn't consuming twice as much user time. Some users grew frustrated after implementation that they had to now keep up with both email and Slack.
5 out of 5.0, Reviewed Nov 28, 2016
Slack has helped us collaborate more efficiently across teams and disciplines in an IT environment. The ability to integrate with our products provides additional value and the channel concept offers a nice opt-in opt-out strategy. Our use of the general channel hasn't been as targeted and efficient as I would like.
Hold a general training session up front for non-engineering roles.
Easy implementation via Webhooks for products.
We would provide better training out of the gate on day one for use of the general channel and proper etiquette on that channel.
4 out of 5.0, Reviewed Nov 13, 2016
Slack has been greate for team communication. The single purpose and integrations has made it the preferred product for interteam communication. However the lack of serious integrations with global address list and conference features has kept it in the periphery.
It's great for teams but harder for an entire company to adopt. Test user scenarios through and consider how it fits into the big picture.
It's extremely simple and easy to get started.
It lacks conferencing features.
Integrate better with Outlook and Global address list.
Have a better roadmap for user adoption and unified communication strategy.
5 out of 5.0, Reviewed Nov 6, 2016
Ease of use to deploy on multiple devices means we could work quickly and efficently in a matter of minutes. Appreciate Slack might not be industry norm but we needed to get teams working together quickly without having to go through some convulted process.
4 out of 5.0, Reviewed Oct 17, 2016
Can quickly become expensive, but it is very well loved and every week we get a report of justification.
Usge and communication
Becomes a substitute for physical interaction
Seldom have an issue, but its hosted and subject to mass terms and support contract.
5 out of 5.0, Reviewed Aug 26, 2016
Excellent product that really brings team collaboration to the next level. The most interesting features are the app integrations with brings in data/messages from other products we use into a single place. The most useful feature, however, is the search capabilities. Over time, your Slack channel becomes your team's archives that are totally searchable.
App Integrations and makes team communication a bit fun again..and helps end email abuse.
Overall excellent product
5 out of 5.0, Reviewed Aug 23, 2016
Slack has replaced our internal emails and other means of communication. Instead the solution provided us with a cloud-based chat system. All conversations (including the documents) are searchable and stored in the cloud. We also use Slack's VOIP calls to reduce the international call bills. Last - but not least - Slack is also a framework where 3rd party developers can create and publish their applications, this enhancing the functionality of the suit.
The simplicity of use - you can learn it in under 10 minutes without any training.
The icon :)
Slack has published their KB online and provides users with a BOT. We did not have a reason (so far) to use other means of support.