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workplace-social-software spigit All Markets > Social Software in the Workplace

Spigit

4.0 out of 5.0 (10 ratings)

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We have aggregated ratings data on Spigit but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Spigit

    Spigit - A Solid Innovation Tool.

    Overall Comment

    The Spigit staff is very friendly and the training they provided (at their office in San Francisco) was effective. The cloud-based software (SaaS) is expensive but fills a unique niche, allowing you to run fixed duration challenges with various features enabled or not. For example, a challenge might ask employees to submit ideas around a topic, comment and discuss, star vote, pair-wise vote and conduct expert review during different phases of the challenge. The application uses algorithms to graduate the best ideas from one phase to the next and ultimately helps you pick the best one. While it is a solid tool, it needs a good company innovation program and team built around it to be worthwhile. Spigit appears dedicated to making the product better over time.

    What do you like most about the product or service?

    Provides a solid foundation to run innovation challenges.

    What do you dislike most about the product?

    They recently discontinued their mobile app and have moved to a mobile friendly web site, but it still needs to be refined.

    Service & support - overall comment

    In-person administrator training was solid. Support is adequate, but response seems limited to Pacific business hours, which can be inconvenient for US East cost or Central time zone customers.

    Integration & Deployment - Overall comment

    As a web-based tool, deployment was relatively painless. We have not integrated the Spigit with any other systems.


  • 4 out of 5.0, Reviewed

    Product(s): Spigit

    Spigit is a great tool to help jump start your innovation program.

    Overall Comment

    Spigit has been a great tool to jump start our innovation program. We were looking for a solution that would help start an innovation culture in our company and Spigit met the expectation. We have run many challenges with some ideas been implemented already in our first year of use. The program overall is good, it would be nice for a few feature improvements, such as idea tracking after ideas are collected, but otherwise a great resource. We just renewed our agreement for another year!

    What do you like most about the product or service?

    I like the ease of getting ideas and how fun it can be for people to parcipate in the system. With different tools such as pairwise and investing makes it fun for everyone.

    What do you dislike most about the product?

    I don't like the fact that there is no way to track ideas after the challnege is closed. It would be nice that once a challenge is acrhived you could still show what work is being done on each idea.

    Product capabilities - overall comment

    This is the area where I think Spigit needs the most work. It is very focused on helping you get the ideas from your employees which is great, however not being able to track them in the same software to show progress of ideas or track how much money they may cost or save is the downside. It would be nice to see this enhancement so that this software was a complete one stop shop.

    Service & support - overall comment

    The number one thing about Spigit is their support. If you have issues they have an A+ support team that is very quick to respond and most always get the issue resolved correctly upon first submission.

    Integration & Deployment - Overall comment

    Rolling out Spigit was easy. We were able to tie it in to our single sign on with ease. As well as use internal URL's to make it easy for our employees to use.


  • 5 out of 5.0, Reviewed

    Product(s): Spigit

    Configuration and Implementation was easy.

    Overall Comment

    We used Spigit tool to capture ideas. It was a great tool which exactly fitted our need. The tool was very easy to configure and use. It needed not much training for the admins as well as the users. Overall, it’s a thought well tool.


  • 5 out of 5.0, Reviewed

    Product(s): Spigit

    The Spigit team proactively sought to understand and help us with our goals as partners!

    Overall Comment

    While I was not involved in the original vendor selection that led our company to Spigit as a partner for community design and crowdsourcing within our highly operations-based company, we recently did a significant overhaul of the approach and platform with Spigit. Our goal was to increase quality and quantity of the ideas coming in as well as the satisfaction of our employees with the software and process. The Spigit software itself is great - easy to use, intuitive, and allows for a significant amount to be done on our end without requiring Spigit guidance/resources. What was most impressive was the customer service from the Spigit team. When we shared with them our goals, the team jumped in to provide their wealth of knowledge and experience in this space for us. They spent multiple hours talking through options, approaches and making positive recommendations. We also sent someone to be trained by their team so that we could build and operate our site in the way we wanted without depending on their constant support. Results? Huge impact. 10x the amount of ideas, quantifiable improvement on quality and feedback has been really positive.

    What do you like most about the product or service?

    Support from Spigit in guidance

    What do you dislike most about the product?

    None.

    Integration & Deployment - Overall comment

    Strong support from the Spigit team driving integration, training and support to help us get up and running.


  • 3 out of 5.0, Reviewed

    Product(s): Spigit

    Easy to post an idea, simple to conduct pairwise voting, but hard to see an idea through.

    Overall Comment

    Easy to post an idea, simple to conduct pairwise voting, but hard to see an idea come to fruition. Notification system is inconsistent at best. There is a strong algorithm for finding existing ideas that are similar to the one you compose, but no real synergy beyond that. Idea graduation, at least in our implementation of Spigit, has always been about metrics above and beyond a conscious review of the idea. Many of the casual users don't utilize the thumbs up/down voting, yet it is needed to progress an idea past incubation stages.

    What do you like most about the product or service?

    pairwise voting and the activity feed are good improvements. User metrics are long gone even thoough they fostered the most competition.

    What do you dislike most about the product?

    Notifications

    Product capabilities - overall comment

    Some nice features not seen elsewhere; not all are implemented to proper effect.

    Service & support - overall comment

    Our team has been trying to update the tool and to cull older ideas from the system. There are no bulk edit tools and no good way to update core behaviors of the site.


  • 3 out of 5.0, Reviewed

    Product(s): Spigit

    It's ok.

    Overall Comment

    System seems fairly intuitive but I'm not sure how innovative the ideas generated really are. We recently moved to a "stock" model on Spigit which I personally think is too complicated for what we are attempting to do. The rankings of individuals also seems off. They are ranked basically on the amount of time spent using the tool and not as much on the quality of their ideas or reviews.

    What do you like most about the product or service?

    I'm not really a fan of it.

    What do you dislike most about the product?

    I don't feel like it really drives Innovation.

    Product capabilities - overall comment

    Seems like it has plenty of options to turn on/off, but overall I feel like it is more of a distraction from work than anything else.


  • 3 out of 5.0, Reviewed

    Product(s): Spigit

    Good start but needs to utilize more automation capabilities to decrease management demand

    Overall Comment

    The bare bones of the interface have a ton of capabilities. The next step would be to refine the interface to not involve so many hours to manage.

    What do you like most about the product or service?

    The challenge format.

    What do you dislike most about the product?

    Setting up each challenge is extremely time consuming and the software architecture seems outdated at times.

    Service & support - overall comment

    The three issues brought up earlier this year at the Spigit conference are still outstanding, thus I am dissatisfied with the current support.

    Integration & Deployment - Overall comment

    Deployment was complete when I inherited the software and we are in the process of re-launching now. In 3 months, my opinion of this process will be more accurate.


  • 4 out of 5.0, Reviewed

    Product(s): Spigit

    Spigit allows for crowdsourcing to find new ideas!!

    Overall Comment

    Spigit has been extremely helpful in working with us to customize our environment to meet the needs of the business.

    What do you like most about the product or service?

    Extremely easy to use and customize.

    What do you dislike most about the product?

    Even the most novice user can learn the toolset quickly.

    Service & support - overall comment

    Service and support helped to fit the tools into the environment.

    Integration & Deployment - Overall comment

    Working with Spigit support was an easy and pleasing experience.


  • 5 out of 5.0, Reviewed

    Product(s): Spigit

    The software is great but the professional implementation services were outstanding!

    Overall Comment

    Spigit has a very useful innovation platform. We use it to challenge our employees to bring new ideas to the table and collaborate in a new and exciting way. The ideas gained from Spigit will help us further our innovation program, promote internal discussion on new ideas and decide which ideas provide the best bang for our buck. It's hard in today's business environment to get critical feedback from various functional areas but Spigit's software program encourages this collaboration and promotes an innovative culture within our organization. The professional services provided with implementation were critical to us as well. They helped frame our innovation sessions and provided insight we didn't consider.

    What do you like most about the product or service?

    The professional services that are includes with your implementation and first challenge.

    What do you dislike most about the product?

    Geared towards large companies/communities of users.

    Product capabilities - overall comment

    Their product is top-of-the-line. It seems to have everything that competitors have plus more like their pairwise voting and a multitude of executive reports.

    Service & support - overall comment

    Haven't used their service or support yet.

    Integration & Deployment - Overall comment

    The team is great, they can go very fast or take it slower. We had some strange interferences with our implementation (on our end not theirs) and they were very flexible and worked with our schedule.


  • 4 out of 5.0, Reviewed

    Product(s): Spigit

    Works great, easy to use.

    Overall Comment

    No other info.

    What one piece of advice would you give other prospective customers?

    Company culture must change.

    What do you like most about the product or service?

    Simple to use for end users.

    What do you dislike most about the product?

    Again, too complicated for IT.

    What one thing do you wish the vendor did differently?

    Way too complicated to configure and maintain.

    If you could start over, what would your organization do differently?

    Nothing, worked and still works great.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.7

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.3

How long did your deployment take?

0 - 3 months (<3)

I don't know

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
3.7

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
3.9

Filtering and Analytics

(1)
3.0

User Experience

(1)
4.0

Conversations

(1)
4.0

Create and Share

(1)
4.0

Administration and Governance

(1)
4.0

Integration

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Functional Assessment

User Training

Vendor/Product Selection

Development/Integration

Executive Sponsor

Maintenance and Support

Vendor Management

Application Lead

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Spigit

Salesforce

Jive

OpenText

TIBCO Software

Other...


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Drive innovation


What were the key factors that drove your decision to select the vendor?

Product functionality and performance

Strong customer focus

Strong services expertise

Breadth of services

Compelling vision

Overall cost

Pre-existing relationships

Strong user community

Financial/organizational viability

Product roadmap and future vision

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America