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workplace-social-software vmware All Markets > Social Software in the Workplace

VMware

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Socialcast ESN

    Fun and engaging, but make sure you have cultural buy-in.

    Overall Comment

    Our experience with the vendor has been positive. Changes are well-communicated and enough lead time given for us to prepare our end-users. The problems we've had with implementation and rollout were not technical, but cultural.

    What one piece of advice would you give other prospective customers?

    Have a roadmap, with milestones, and communicate that across the entire company.

    What do you like most about the product or service?

    It was very easy to roll out, and there's a lot of promise for enhancing staff-communication.

    What do you dislike most about the product?

    Like any cloud-only platform, it's a little disconcerting to have changes rolled out and have absolutely no control over what happens or when.

    What one thing do you wish the vendor did differently?

    The ability to include "external" staff (contractors / sales representative companies) is a bit clumsy. The granularity of account permissions to different areas could be better.

    If you could start over, what would your organization do differently?

    We relied too much on handing architecture and implementation over to younger (millenial) staff with the philosophy that they were more likely to create a social environment that would familiar to a critical mass of staff. We ended up with a huge culture clash as more senior / conservative employees actively fought against the new "waste of time." Further, we ended up with confusion about where people were supposed to go for various types of information. If I were implementing today, I would make it more like an existing system and give extremely clear guidance on what types of communications belonged in an enterprise social environment. Over time, I would begin morphing it into a more modern social environment. This is not necessarily the right approach for younger companies or more nimble cultures, but for an old-school / old-industry organization, it's important not to change too much too quickly.

    Service & support - overall comment

    We haven't needed to use support much, but when we have, it's been good.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Filtering and Analytics

(1)
5.0

User Experience

(1)
4.0

Conversations

(1)
4.0

Create and Share

(1)
4.0

Administration and Governance

(1)
3.0

Integration

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

Vendor/Product Selection


What other vendors were considered?

Google

Microsoft

Yammer


Why did you purchase a Social Software in the Workplace solution?

Create internal/operational efficiencies

Drive innovation

Other...


What were the key factors that drove your decision to select the vendor?

Overall cost

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America