4 out of 5.0, Reviewed Oct 16, 2016
Our experience with the vendor has been positive. Changes are well-communicated and enough lead time given for us to prepare our end-users. The problems we've had with implementation and rollout were not technical, but cultural.
Have a roadmap, with milestones, and communicate that across the entire company.
It was very easy to roll out, and there's a lot of promise for enhancing staff-communication.
Like any cloud-only platform, it's a little disconcerting to have changes rolled out and have absolutely no control over what happens or when.
The ability to include "external" staff (contractors / sales representative companies) is a bit clumsy. The granularity of account permissions to different areas could be better.
We relied too much on handing architecture and implementation over to younger (millenial) staff with the philosophy that they were more likely to create a social environment that would familiar to a critical mass of staff. We ended up with a huge culture clash as more senior / conservative employees actively fought against the new "waste of time." Further, we ended up with confusion about where people were supposed to go for various types of information. If I were implementing today, I would make it more like an existing system and give extremely clear guidance on what types of communications belonged in an enterprise social environment. Over time, I would begin morphing it into a more modern social environment. This is not necessarily the right approach for younger companies or more nimble cultures, but for an old-school / old-industry organization, it's important not to change too much too quickly.
We haven't needed to use support much, but when we have, it's been good.