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workplace-social-software yammer All Markets > Social Software in the Workplace

Yammer

3.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on Yammer but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Yammer Social Software

    Implementation was easy however collaboration is questionable

    Overall Comment

    User adoption of Yammer has been a challenge. End users tend to compare Yammer to other similar tools Microsoft current uses (O365 Groups, MySite) and often wonder what direction MS is going with their collaboration tools.

    What one piece of advice would you give other prospective customers?

    It's a pretty good collaboration tool and I would highly recommend it.

    What do you like most about the product or service?

    I like its ability to be able to collaborate on topics with groups across the organization thus removing the silos we often experience.

    What do you dislike most about the product?

    Nothing really.

    What one thing do you wish the vendor did differently?

    Provide their collaboration roadmap earlier in the selection process to avoid having to introduce yet another collaboration tool to the end users.

    If you could start over, what would your organization do differently?

    I would not deploy any other collaboration tools to get our end users comfortable with one tool.


  • 4 out of 5.0, Reviewed

    Product(s): Yammer Social Software

    Good product

    Overall Comment

    We have been satisfied with the product and adoption rate of users.

    What do you like most about the product or service?

    Ease of use.


  • 3 out of 5.0, Reviewed

    Product(s): Yammer Social Software

    Yammer

    Overall Comment

    Works, but interest died down with time.

    What one piece of advice would you give other prospective customers?

    High initial usage, but there is drop off in interest later. It's better if tied to HR performance review, like good remarks, progress, or management review. Some metrics include # search capability, marking based on Kpi or goals

    If you could start over, what would your organization do differently?

    Yes, best if tied to a project, or HR performance review.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(3)
3.3

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(2)
3.0

Quality of peer user community

(3)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
3.7

Filtering and Analytics

(1)
4.0

User Experience

(3)
4.0

Conversations

(3)
4.3

Create and Share

(2)
4.5

Administration and Governance

(1)
4.0

Integration

(3)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

User Training

Vendor/Product Selection

Other...


What other vendors were considered?

Google

Microsoft

Slack

Other...


Why did you purchase a Social Software in the Workplace solution?

Drive innovation

Create internal/operational efficiencies

Improve business process outcomes

Other...


What were the key factors that drove your decision to select the vendor?

Strong customer focus

Strong user community

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place?

North America