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3.8 out of 5.0 (5 ratings)

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We have aggregated ratings data on Citrix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): XenServer

    Implementation was easy

    Overall Comment

    Very knowledgeable team, willing to assist with any/all issue. There is still a few minor issues which we are addressing.

    What one piece of advice would you give other prospective customers?

    evaluate, evaluate and evaluate with various sections of a business

    What do you like most about the product or service?

    goos support team and very knowledgeable

    What do you dislike most about the product?

    product is new so it seems everyone is learning

    What one thing do you wish the vendor did differently?

    none

    If you could start over, what would your organization do differently?

    maybe wait a bit longer and not be one of the firsts to utilize.

    Service & support - overall comment

    very knowledable team who was willing to address all issues


  • 5 out of 5.0, Reviewed

    Product(s): XenServer

    Xen App on Xen Server, the combo can't be beaten!

    Overall Comment

    When used as a virtualization platform for Xen App, Xen server cannot be beaten.

    What one piece of advice would you give other prospective customers?

    virtualize your applications if you are a branched company; virtualize your desktops if you are not a branched company.

    What do you like most about the product or service?

    it works as advertised.

    What do you dislike most about the product?

    dislike constant change of licensing models.

    What one thing do you wish the vendor did differently?

    fought harder for better pricing.

    If you could start over, what would your organization do differently?

    Move to Xen server sooner. Stayed with physical Xen App servers too long.

    Service & support - overall comment

    Vendor service could be better.


  • 4 out of 5.0, Reviewed

    Product(s): XenServer

    Transitioning from an older Citrix farm may be difficult, but it is worth it in the end.

    Overall Comment

    Citrix is a great way to stream apps right to users’ desktops, keeping the apps local and steady.

    Service & support - overall comment

    Support was key in migrating the apps to the new farm - their support was great!


  • 2 out of 5.0, Reviewed

    Product(s): XenServer

    Good enough for dev/test infrastructures.

    Overall Comment

    In environments where cost is the primary factor, this can be a decent decision. There need to be many controls put into place to ensure functionality remains acceptable. Major design flaw where management of overall cluster is maintained from within the cluster, unlike other vendors in the market which have hosts external to the cluster for maintaining overall health. If the host that is responsible for managing the cluster fails, it will cause the entire cluster to be restarted, potentially causing production outages.

    What one piece of advice would you give other prospective customers?

    If you have a budget that can support other offerings, take a stronger look elsewhere.

    What do you like most about the product or service?

    The price.

    What one thing do you wish the vendor did differently?

    Model the management of clustering differently.

    If you could start over, what would your organization do differently?

    With the level of maturity at the time with my organization, there wouldn't have been much of an appetite for a different approach. If we started five years later, we would have used a different vendor.


  • 4 out of 5.0, Reviewed

    Product(s): XenServer

    Provided a long term, flexible desktop environment which would support the organisation.

    Overall Comment

    Implementation and change management are complex. Costs are quite high. Project requires long term vision and lots of planning.

    What one piece of advice would you give other prospective customers?

    Beware of costs and change management issues.

    What do you like most about the product or service?

    Long term scalablity and adaptability.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Help more with the technical planning and IOPS issues.

    If you could start over, what would your organization do differently?

    Understand the true costs better. Plan and plan again. Start small and then scale up. Change management is everything.

    Product capabilities - overall comment

    Product is good and functions well; it is fairly robust with good roadmap.

    Service & support - overall comment

    Ok from Third parties. Poor from the actual product owner.

    Integration & Deployment - Overall comment

    Takes a lot of planning and effort.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(5)
4.0

Timely and complete response to product questions

(5)
3.6

Pricing and contract flexibility (pricing and terms)

(5)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.0

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(4)
3.3

Ease of deployment

(5)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.2

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(5)
3.4

Quality of technical support

(5)
3.2

Quality of peer user community

(5)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.0

Computing

(5)
3.8

Storage

(4)
3.3

Networking

(5)
3.4

Range of OSs (Server)

(5)
3.8

Range of OSs (Client)

(5)
3.8

Range of Applications

(5)
3.8

Availability and Recoverability

(5)
3.2

Security

(5)
3.8

Management

(5)
3.4

Automation and Scaling

(5)
3.6

Interoperability (Data Center)

(5)
3.8

Interoperability (Cloud)

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Rollout and Install

Vendor Management

Vendor/Product Selection

Application Lead

Functional Assessment

Technical Assessment

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

Citrix

VMware


Why did you purchase this product?

Create internal/operational efficiencies

Improve business process agility

Cost management

Drive revenue growth

Improve customer relations/service

Enhance decision making

Reduce time to market


What were the key factors that drove your decision?

Customer satisfaction

Reduce IT head count

Reduce other non-IT costs

Better, faster decisions

Increased revenue

Workload-specific requirements

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA