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4.5 out of 5.0 (69 ratings)

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We have aggregated ratings data on VMware but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Some initial bumps getting to this version but worked through them easily.

    Overall Comment

    Once the process to get to version 6 was nailed down things went smoothly. So far the version has been very stable and we have not had any issues.

    What one piece of advice would you give other prospective customers?

    Recommend contacting support during daytime hours (West Coast Time Zone) to get better English speaking support engineers to work with. Try a POC before full implementation as well.

    What do you like most about the product or service?

    Stability

    What do you dislike most about the product?

    Support and complicated licensing.

    What one thing do you wish the vendor did differently?

    Have all support be able to communicate in English fluently.

    If you could start over, what would your organization do differently?

    Not much we would do differently. Investigated potential issues with version 6 quite extensively prior to moving to it. Avoided some known issues but the issues we ecountered were specific to our environment. We were able to work through them with VMWare support.


  • 4 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Implementation went very well and we are using it. Now to manage the costs.

    Overall Comment

    We have done the opensource route with KVM but in the end you either pay for resources to manage it or you pay license and maintenance fees and hire less resources. And Vmware just works and we don't have to spend the time and resources in maintaining and managing the open source solution, as much.

    What one piece of advice would you give other prospective customers?

    Do your research. Make sure it is the right tool for the business need. Don't be afraid of the costs of licenses and such because the other solutions tend to have other hidden costs that don't manifest themselves until later.

    What do you like most about the product or service?

    Love the ability for any of my resources (junior and senior) to do certain tasks. It's even easy for me as the Directory of the team to get in and get information when needed for the Executive team. Easy tool to use helps improve effeciencies and productivity and empowers the right people with the information to make the right decisions for the business.

    What do you dislike most about the product?

    Some of the products are not as intuitive. For example, the accounting tool was not very easy to get setup and running, according to my senior engineer that I tasked with it. Also, it is very much an accounting tool but in order to turn it over to an accountant at the company it helps very much for someone like me to understand it as well. But I will figure it out.

    What one thing do you wish the vendor did differently?

    They done good. :)

    If you could start over, what would your organization do differently?

    Not much. I felt like we had the right resources internally and the right support from the vendor and our VAR. It really was a good experience.


  • 5 out of 5.0, Reviewed

    Product(s): ESXi 5.1, ESXi 6.0

    Initial understanding of the solution was a challenge but we soon realized the benefits.

    Overall Comment

    Great solution that help with reducing hardware costs and reduce server sprawl.

    What one piece of advice would you give other prospective customers?

    Have a good understanding of what virtulization can bring to the table and how to use it properly.

    What do you like most about the product or service?

    The ability to be agile.

    What do you dislike most about the product?

    Better ways of upgrading to newer versions.

    What one thing do you wish the vendor did differently?

    Better documentation.

    If you could start over, what would your organization do differently?

    Plan and size the correct hardware in order to support the intended work loads.


  • 5 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Solutions that work

    Overall Comment

    VMWare provides us with solutions that work, even with older applications that have been proven to virtualize.

    What one piece of advice would you give other prospective customers?

    Virtualize and save.

    What do you like most about the product or service?

    Easy to work with.

    What do you dislike most about the product?

    Price.

    What one thing do you wish the vendor did differently?

    Had more local representatives.

    If you could start over, what would your organization do differently?

    Attempt to virtualize all applications sooner.


  • 5 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Setup was relatively ease and additional software modules were needed to complete deploy.

    Overall Comment

    Great customer service, provide immediate respond to tier 2 and 3 support

    What one piece of advice would you give other prospective customers?

    get on board before you are left behind. embrace the future

    What do you like most about the product or service?

    ease of use and advance features presented by product line

    What do you dislike most about the product?

    none

    What one thing do you wish the vendor did differently?

    vendor is doing a great job

    If you could start over, what would your organization do differently?

    none


  • 4 out of 5.0, Reviewed

    Product(s): ESXi 5.1, ESXi 5.1+, ESXi 6.0

    Solid Reliable platform with good management tools

    Overall Comment

    From a technical standpoint VMware has been better in the past but recent developments have caused us to revisit our opinions with regard to value.

    What one piece of advice would you give other prospective customers?

    Do your homework; while VMware is the biggest name in the market for virtualiztion it is not the only one.

    What do you like most about the product or service?

    The VMware Technical staff has been outstanding both pre and post sales.

    What do you dislike most about the product?

    Cost

    What one thing do you wish the vendor did differently?

    Provide a more open frame work

    If you could start over, what would your organization do differently?

    If we could start over we would limit the types of virtual machines available. I.E.. Small, Medium Large. This will simplify management and planning for infrastructure growth


  • 5 out of 5.0, Reviewed

    Product(s): ESXi 5.1+

    VMWare Reduces Hardware Costs and Increases ROI on Existing Equipment

    Overall Comment

    I have done VMWare implementations on my owen as well as with the assitance of 3rd party vendors. What I really like about VMWare is their own support and the ease of installation and setup. You can go from a very straight fowrad out of the box install to a completely customized system and either will work. Obvious additional risks aside (storage, security, etc).

    What one piece of advice would you give other prospective customers?

    "Measure Twice and Cut Once". Take advantage of VMWare best practices and designs, while leverageing their free online training and in class training to make sure you get the most out of your investment. In our organization we have changes many things, from replications types, to networking conigurations to compatibility settings... understanding these things is very helpful and the above resources will be very helpful.

    What do you like most about the product or service?

    What I like most is datacenter virtualization! How can you argue against maximum utilization of expensive hardware? Gone are the days of spending good money on a domain controller that will use 5% of the hardware you're running it on? Why not use the rest of it for something else? Hardware independance is another key, the benefits of backup and recovery to virtulized equipment... Like I said how can you go wrong? Virtulization has driven hardware research, cloud research, networking research grossly in the last 10 years.

    What do you dislike most about the product?

    Like I noted above, it's the licening model. There are things I would like to use that don't justify the cost jump in bundle licensing.

    What one thing do you wish the vendor did differently?

    The vendor could work on explaining the caveats of their licensing model as well os offering the more useful peices of their software "a la carte" as opposed to only bundled in their top software tier.

    If you could start over, what would your organization do differently?

    The good news is that our organization has done several implmentation and upgrades over the years, My recommendation would be to do as much research as possible, howver take solace in that fact that VMWare makes correcting any errors you made fairly straigh forward. Note your issues and make changes during upgrades and equipment changover cycles.


  • 5 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Ongoing Maintenance of Product very manageable

    Overall Comment

    Easy to implement and advance with key partners in netwokring, storage, servers

    What one piece of advice would you give other prospective customers?

    Evaulate everything to virutalize - make sure it aligns with Technology roadmaps

    What do you like most about the product or service?

    continuous innovation

    What do you dislike most about the product?

    At times, premier technical support is not available

    What one thing do you wish the vendor did differently?

    At times vendor issue support lacks depending on time of day - make sure you get the support contract that best suits your needs

    If you could start over, what would your organization do differently?

    None at this time


  • 5 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Microsoft Server 2012 R2 best server yet

    Overall Comment

    Server product is fantastic, support is not fantastic. Further ongoing language barrier.

    What one piece of advice would you give other prospective customers?

    Think out your structure and naming convention.

    What do you like most about the product or service?

    Easily maintained, intragrates easily into our Microsoft environment based on vmware.

    What do you dislike most about the product?

    Support is excellent but very hard to understand.

    If you could start over, what would your organization do differently?

    Standardized earlier.


  • 4 out of 5.0, Reviewed

    Product(s): ESXi 5.1, ESXi 5.1+

    Secure Multi-tenancy isn't an easy mark to achieve.

    Overall Comment

    Product enhancements are slow to come to market. Ability to provide true multi-tenancy that's secure is lacking.

    What one piece of advice would you give other prospective customers?

    This about your security needs first and foremost.

    What do you like most about the product or service?

    Market leader, lots of resources.

    What do you dislike most about the product?

    Problematic

    If you could start over, what would your organization do differently?

    Provide managed services on another (maybe open source) platform instead.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(59)
4.1

Ability to understand your organization's needs

(65)
4.3

Timely and complete response to product questions

(67)
4.2

Pricing and contract flexibility (pricing and terms)

(61)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(69)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(52)
4.3

Ease of integration using standard APIs and tools

(61)
4.1

Quality and availability of end-user training

(63)
4.1

Ease of deployment

(67)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(68)
4.2

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(64)
4.0

Quality of technical support

(65)
4.2

Quality of peer user community

(59)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(68)
4.6

Computing

(68)
4.7

Storage

(62)
4.3

Networking

(66)
4.3

Range of OSs (Server)

(67)
4.6

Range of OSs (Client)

(62)
4.5

Range of Applications

(61)
4.5

Availability and Recoverability

(68)
4.5

Security

(65)
4.2

Management

(68)
4.5

Automation and Scaling

(64)
4.5

Interoperability (Data Center)

(63)
4.5

Interoperability (Cloud)

(48)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Maintenance and Support

Technical Assessment

Functional Assessment

Vendor Management

Vendor/Product Selection

Development/Integration

Application Lead

Executive Sponsor

User Training

Other...


What other vendors were considered?

Microsoft

VMware

Citrix

Red Hat

Oracle

Huawei

Virtuozzo

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Cost management

Improve business process agility

Reduce time to market

Drive innovation

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Drive revenue growth

Enhance decision making

Improve supplier or partner relations

Other...


What were the key factors that drove your decision?

Better, faster decisions

Reduce external IT costs

Customer satisfaction

Workload-specific requirements

Reduce other non-IT costs

Reduce IT head count

Increased revenue

Make better insights available to more people

Expand types of analysis

Link KPIs to corporate objectives

Reduce LOB head count

Monetize data

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America