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4.4 out of 5.0 (27 ratings)

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We have aggregated ratings data on VMware but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    An effective foundation for our services

    Overall Comment

    Provided the tools and functionality needed. There was a wide range on knowledge in the industry to rely on as needed. We suffered when we used non-standard hardware. Once we adopted vendor recommended hardware, our experience improved.

    What one piece of advice would you give other prospective customers?

    Work with a reliable partner that help you pick the most reliable configuration and hardware.

    What do you like most about the product or service?

    Sets industry standard that makes it easier to find support information online.

    What do you dislike most about the product?

    Some design choices were illogical.

    If you could start over, what would your organization do differently?

    Use vendor recommended hardware from eh beginning rather than trying to save money on non-Enterprise grade equipment.

    Service & support - overall comment

    Our vendor partner has ben responsive to our requests for diagnosis, configuration information and training.


  • 4 out of 5.0, Reviewed

    Product(s): ESXi 5.1+

    vCenter for Increased Security Awareness

    Overall Comment

    Documentation cryo\ptic at times made deployment and configuration a bit more difficult that it should have been.

    What one piece of advice would you give other prospective customers?

    Just do it - do not hesitate

    What do you like most about the product or service?

    Maturity.

    What do you dislike most about the product?

    APIs not as open as I would have liked.

    What one thing do you wish the vendor did differently?

    Better documentation, more open APIs

    If you could start over, what would your organization do differently?

    Involve vendor early and often


  • 4 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    VMWare leads the Virtualization space

    Overall Comment

    Wonderful product. Mature. Delivered what was promised. Lead the sector.

    What do you like most about the product or service?

    Delivered what was promised. Increased our server utilization from 15% to over 50% in some cases.

    What do you dislike most about the product?

    Licenses model kept changing year after year making management of licensing difficult.

    What one thing do you wish the vendor did differently?

    We need better options for HA availability clusters and support for legacy HA clusters such as Microsoft Cluster Services.

    If you could start over, what would your organization do differently?

    Spend more time educating the organization on benefits and options available with Virtualization. There was a lot of nay sayer's initially but all have been converted to promote the benefits of virtualization.

    Service & support - overall comment

    great support


  • 4 out of 5.0, Reviewed

    Product(s): ESXi 5.1,ESXi 5.1+,ESXi 6.0

    Easy roll-out. Excellent support.

    Overall Comment

    Very satisfied with vendor support. Excellent staffs to work with to reduced roll-out time.


  • 5 out of 5.0, Reviewed

    Product(s): ESXi 5.1

    VMware - proven leadership in virtualization

    Overall Comment

    Intergration was easy. Virtualization of workloads was painless.

    What one piece of advice would you give other prospective customers?

    Think outside the box about what you can virtualize. Virtualize everything.

    What do you like most about the product or service?

    Solid product with great feature set.

    What do you dislike most about the product?

    Expensive - innovation has slowed as company has grown.

    What one thing do you wish the vendor did differently?

    Additional online training options.

    If you could start over, what would your organization do differently?

    Complete a more comprehensive POC.

    Service & support - overall comment

    Any time we have had to call for support it has been timely and accurate.

    Integration & Deployment - Overall comment

    Intergration was seamless. No problems with deployment.


  • 4 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Implementation lessons learned.

    Overall Comment

    We had a very good experiance because of the experts we have on staff. There is also lots of information online incase we run into any issues.

    What one piece of advice would you give other prospective customers?

    Document everything as you go.

    What do you like most about the product or service?

    It's stability and ease of use.

    What do you dislike most about the product?

    Use of Adobe flash in the web client.

    What one thing do you wish the vendor did differently?

    Fixed the webclient so it does not use flash.

    If you could start over, what would your organization do differently?

    Test out in a lab before implementing in production.


  • 4 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Have your support contracts in place before trying to upgrade.

    Overall Comment

    Documentation of some aspects are poor but support services are good. Auto build relies on Hardware vendors to have proper drivers but the vendors (HP and Dell) are not always willing to create the drivers.

    What one thing do you wish the vendor did differently?

    Better install documentation.

    If you could start over, what would your organization do differently?

    Propper support is required get it configured to take advantage of some of the newer features


  • 5 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Smooth implementations at multiple locations with System Admins of different skill sets.

    Overall Comment

    They were available for any problems that occurred and offered suggestions that made the process go smoother.

    What one piece of advice would you give other prospective customers?

    Make a project plan and stick to it. Get a buy in from management.

    What do you like most about the product or service?

    Ease of implementation.

    What do you dislike most about the product?

    Getting the remote GMs to follow the schedule on when to upgrade.

    What one thing do you wish the vendor did differently?

    Notify me of other options that might be a better fit.

    If you could start over, what would your organization do differently?

    Nothing this went very smoothly.

    Service & support - overall comment

    Support is excellent.

    Integration & Deployment - Overall comment

    As a final implementation, we are satisfied with VMware meeting our current and future needs.


  • 5 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    It just works.

    Overall Comment

    Good experience.

    What one piece of advice would you give other prospective customers?

    Do adequate research and planning.

    What do you like most about the product or service?

    Operation flexibility.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Decrease cost.

    If you could start over, what would your organization do differently?

    Adopt more quickly.

    Service & support - overall comment

    Support is adequate

    Integration & Deployment - Overall comment

    Basic deployment is straightforward.


  • 4 out of 5.0, Reviewed

    Product(s): ESXi 6.0

    Great deployment, mediocre integration capabilities.

    Overall Comment

    Easy to deploy and scale; not so easy to adopt non-core capabilities.

    What one piece of advice would you give other prospective customers?

    Don't assume that VMWare orchestration tools are as well designed as their virtualization core product

    What do you like most about the product or service?

    Basic virtualization functionality is easy to deploy and adopt on large scale.

    What do you dislike most about the product?

    limited integration capabilities with applications and orchestration tools.

    What one thing do you wish the vendor did differently?

    Simplified product suits and licensing.

    If you could start over, what would your organization do differently?

    Evaluate third-party products for orchestrating vmware builds and integrations


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(23)
3.9

Ability to understand your organization's needs

(25)
4.3

Timely and complete response to product questions

(26)
4.2

Pricing and contract flexibility (pricing and terms)

(24)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(27)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(23)
4.3

Ease of integration using standard APIs and tools

(24)
4.0

Quality and availability of end-user training

(25)
4.2

Ease of deployment

(26)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(26)
4.2

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(26)
4.2

Quality of technical support

(26)
4.3

Quality of peer user community

(22)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(27)
4.6

Computing

(27)
4.7

Storage

(26)
4.3

Networking

(27)
4.2

Range of OSs (Server)

(27)
4.6

Range of OSs (Client)

(26)
4.5

Range of Applications

(24)
4.6

Availability and Recoverability

(27)
4.6

Security

(27)
4.1

Management

(27)
4.4

Automation and Scaling

(25)
4.5

Interoperability (Data Center)

(26)
4.6

Interoperability (Cloud)

(19)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Maintenance and Support

Functional Assessment

Vendor/Product Selection

Development/Integration

Executive Sponsor

Vendor Management

Application Lead

User Training

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

VMware

Citrix

Red Hat

Oracle

Huawei

Other...


Why did you purchase this product?

Cost management

Create internal/operational efficiencies

Improve business process agility

Reduce time to market

Drive innovation

Improve compliance and risk management

Improve customer relations/service

Improve business process outcomes

Improve supplier or partner relations

Enhance decision making

Drive revenue growth


What were the key factors that drove your decision?

Better, faster decisions

Reduce external IT costs

Reduce other non-IT costs

Customer satisfaction

Workload-specific requirements

Make better insights available to more people

Reduce IT head count

Increased revenue

Expand types of analysis

Reduce LOB head count

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa