Desktop-as-a-service solutions provide a virtualized desktop or Windows application experience to workers, entirely from a remote hosted location such as the public cloud. DaaS eliminates the need for businesses to purchase the physical infrastructure associated with virtual desktop infrastructure (VDI) or server-based computing (SBC), instead functioning through subscription- and usage-based payment structures. DaaS includes provisioning, patching and maintenance of the management plane and resources to host workloads. DaaS vendor services do not generally include adding and managing enterprise applications.
Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market. MWS include traditional end-user outsourcing (EUO) as well as new digital workplace services to provide a cloud-first, automated and integrated support to end users. EUO services include: • Service desk • Desktop/laptop outsourcing services • Mobility MWS are centered on delivering a digital workplace experience to end users so organizations can leverage their digital dexterity in the development of new digital business services. This will boost employee engagement and agility through a more consumerized work environment.