CPaaS offers software engineering leaders a cloud-based middleware from which they can integrate communications software into business processes programmatically. A CPaaS platform provides developers with APIs, SDKs, IDEs and documentation to (for example): 1) Facilitate simplified access to an array of communications tools (spanning voice, SMS, messaging and video). 2) Build communications solutions. 3) Improve business workflows. 4) Enhance customer experience. 5) Improve speed to market for new products and services. CPaaS vendors are also expanding low-code/visual builder capabilities to help nontechnical enterprise roles access CPaaS capabilities and to save developers time.