The application development life cycle management (ADLM) tool market focuses on the planning and governance activities of the software development life cycle (SDLC). ADLM products focus on the "development" portion of an application's life. Key elements of an ADLM solution include: software requirements definition and management, software change and configuration management, software project planning, with a current focus on agile planning, work item management, quality management, including defect management. Other key capabilities include: reporting, workflow, integration to version management, support for wikis and collaboration, strong facilities for integration to other ADLM tools.
Gartner defines the Application Performance Monitoring and Observability Market as software that enables the observation and analysis of application health & user experience. The targeted roles are IT operations, site reliability engineers, cloud and platform ops, application developers and product owners. These solutions may be offered for self hosted deployment, as a vendor managed hosted environment, or via SaaS.
Application Release Orchestration (ARO) tools provide a combination of deployment automation, pipeline and environment management, and release orchestration capabilities to simultaneously improve the quality, velocity and governance of application releases. ARO tools enable enterprises to scale release activities across multiple, diverse and multigenerational teams (e.g., DevOps), technologies, development methodologies (agile, etc.), delivery patterns (e.g., continuous), pipelines, processes and their supporting toolchains.
End-user computing and support organizations use client management tools (CMTs) to automate endpoint management tasks. CMTs perform the following technical functions: • OS deployment • Hardware and software inventory • Software distribution • Patch management • Configuration management (e.g., scripts) • Security configuration management • Remote control Organizations primarily use CMTs to manage PCs running Microsoft Windows and Apple macOS. Although most organizations still leverage separate management approaches for mobile devices and PCs, unified endpoint management (UEM) supports the convergence of enterprise mobility management (EMM) and CMT functionality. Organizations are increasingly looking for a single vendor and management platform to support PCs and mobile devices.
Data center infrastructure management (DCIM) tools monitor, measure, manage and/or control data center resources and energy consumption of both IT-related equipment (such as servers, storage and network switches) and facilities infrastructure components (such as power distribution units and computer room air conditioners). They are data-center-specific (they are designed for data center use), rather than general building management system tools, and are used to optimize data center power, cooling and physical space. Solutions do not have to be sensor-based, but they do have to be designed to accommodate real-time power and temperature/environmental monitoring. They must also support resource management, which Gartner defines as going beyond typical IT asset management to include the location and interrelationships between assets.
The market for DM technologies includes offerings designed to desensitize data in order to protect it against abuses of confidentiality or privacy. These technologies enable organizations to operationally minimize the footprint and propagation of sensitive data (or its viewing) without extensive custom development. Data is masked either before access or at the time of access, depending on the use case’s requirements. The most common use case for DM technologies is the desensitization of data in nonproduction environments.
Enterprise agile planning (EAP) tools help organizations to make use of agile practices at scale to achieve enterprise-class agile development. This is achieved by supporting practices that are business-outcome-driven, customer-centric, collaborative and cooperative, as well as with continual stakeholder feedback. These tools represent an evolution from project-centric agile tools and traditional application development life cycle management (ADLM) tools. The majority of products in the EAP tools market play into the overall ADLM product set, acting as a hub for the definition and management of work-item tracking.
Gartner defines the full life cycle application programming interface (API) management market as the market for software that supports all stages of an API’s life cycle, namely planning and design, implementation and testing, deployment and operation, and versioning and retirement. Central to full life cycle API management offerings’ capabilities is support in the following functional areas: Developer portals: A self-service catalog of APIs for enabling, marketing to, and governing ecosystems of developers who produce and consume APIs. API gateways: Runtime management, security and usage monitoring for APIs. Policy management and analytics: Security configuration, API mediation and API usage analytics. API design and development: A meaningful developer experience and tools for designing and building APIs, and for API-enablement of existing systems. API testing: From basic mock testing to advanced functional, performance and security testing of APIs.
ITIM tools capture the health and resource utilization of IT infrastructure components no matter where they reside (for example, in a data center, at the edge, infrastructure as a service [IaaS] or platform as a service [PaaS] in the cloud). This enables I&O leaders to monitor and collate the availability and resource utilization metrics of physical and virtual entities, including servers, containers, network devices, database instances, hypervisors and storage. Notably, these tools collect data in real time and perform historical data analysis or trending of the elements they monitor.
The IT process automation (ITPA) tool market is composed of solutions that automate IT processes (with increasing cross-functional organizational requirements) to improve operational efficiency, mitigate operational risk, reduce costs, offset the negative effects of complexity and improve standards enforcement. ITPA tools function primarily at the IT services level. They coordinate the execution of work, sequence the timing of subordinate workflow and scripts, and orchestrate the delivery of multiple tasks and services across different IT groups and models.
IT Resilience Orchestration (ITRO) solutions are chiefly aimed at helping to improve the reliability, speed and granularity of workload recovery due to unplanned outages by automating disaster recovery (DR) processes while lowering costs of DR exercising and DR operations staff. Gartner’s ITRO definition focuses on tools that support a majority of these capabilities: • Automated failover, failback and availability/continuity management • Replication and orchestration • Discovery, dependency mapping and workload analysis • DR management and run book creation • Reporting and validation of recovery capability
ITSM tools help infrastructure and operations (I&O) organizations manage the consumption of IT services, the infrastructure that supports the IT services, and the IT organization’s responsibility in delivering business value with these services. These are most heavily used by IT service desks and IT service delivery functions to support the tasks and workflows for processes including incident, request, problem, change, service level, knowledge, and configuration management.
The integrated IT portfolio analysis (IIPA) market provides technology solutions that can present the interrelated perspectives, views and considerations needed to make strategic decisions, as more enterprises shift from initiating to scaling digital business. IIPA vendors offer versatile and dynamic portfolio analysis and management, enabling users to create, connect and share portfolios. IIPA products can associate defined business objectives and expected business outcomes with a variety of contextual IT portfolios. IT investments, IT projects and programs, IT services, IT assets and applications, and digital products can all be aligned with digital business objectives and outcomes to present a holistic view of how the overall “IT portfolio” will enable scaled digital endeavors. Additionally, IIPA products can also support the accelerating shift from IT project thinking to IT product thinking and management, as well as track DevOps programs.
The Network Performance Monitoring (NPM) market consists of tools that leverage a combination of data sources to provide a holistic view of how networks (including corporate on-premises, cloud, multicloud, hybrid and other networks) are performing. Data sources include: Network-device-generated traffic data Raw network packets Network-device-generated health metrics and events NPM tools provide diagnostic workflows and forensic data to identify the root causes of performance degradations — increasingly through the adoption of advanced technology, such as artificial intelligence (AI) or machine learning algorithms (ML). Finally, based on network-derived performance data, NPM tools provide insight into the quality of the end-user experience.
PAM tools help organizations provide secure privileged access to critical assets and meet compliance requirements by managing and monitoring privileged accounts and access. PAM tools offer features that enable security and risk leaders to: • For all use cases: o Discover privileged accounts on systems, devices and applications for subsequent management. o Automatically randomize, manage and vault passwords and other credentials for administrative, service and application accounts. o Control access to privileged accounts, including shared and “firecall” (emergency access) accounts. o Isolate, monitor, record and audit privileged access sessions, commands and actions.
Product roadmapping tools for software engineering have simplified product-related communication and streamlined product management and development efforts. This document profiles selected vendors and tools that can assist with: Management of software product vision and strategy alignment Communication of ideas and requirements Decision making through an understanding of user behavior, data and analytics, priorities, and consequences Defining software features and business capabilities, and handling backlogs Planning and tracking software development releases Financial and budget management Collaboration on timelines Communication, negotiation and updates Integration planning and resource tracking Report generation and notifications Managing feedback from developers, teams and users Support for continuous development and continuous integration
PPM software providers covered under this market definition aim to support the selection, planning and execution of a variety of different work packages or containers, including, but not limited to, traditional projects. They often fold in collaboration and communication capabilities and allow work teams and project offices to report, monitor and identify course correction in resource-intensive project and work environments. Providers included in this market offer these capabilities directly through their own products, but frequently recognize that specific integration points may also be needed to connect niche tools or data sources. The PPM capabilities identified as essential or critical include: • Project demand management • Project planning and management • Time management • Resource management • Resource capacity planning • Project portfolio management • Project collaboration • Program management • Reporting services • Security and user management • Integration • Usability
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The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.
Gartner defines software asset management tools as products that help optimize software and SaaS spend while supporting the automation of tasks required to maintain compliance with software license and SaaS subscription use rights. SAM tools provide in-depth analysis and management of software assets by decoding software license entitlements, automating the collection of software consumption data, establishing vendor-specific effective license positions (ELP), governing software assets, optimizing software value, and sharing information with other tools and stakeholders.
Value stream management platforms enable organizations to optimize end-to-end product delivery and improve business outcomes. VSMPs are tool-agnostic; they connect to existing tools and ingest data from all phases of software product delivery all the way from customer need to value delivery. They help software engineering leaders identify and quantify opportunities to improve software product performance by optimizing cost, operating models, technology and processes. VSMPs use AI-/machine learning (ML)-powered analytics and insights to surface constraints, detect bottlenecks and improve flow. This enables stakeholders to take actions that improve throughput and align to business priorities and objectives.