Configure, price and quote application suites enable sales organizations to automate and optimize the creation of quotes and capture of orders. Core capabilities include: Support for the digital commerce channel via prebuilt UIs, integrations and/or APIs. Support for sales users, including integration with salesforce automation solutions. Searching for and selecting products and services to sell. Selection of product options and features. Automatic pricing of the chosen products and services. Negotiation of terms and proposal generation. Extensibility framework that enables a company to set up the application for its processes, products and services.
CCM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners. It delivers targeted communications through a wide range of media including mobile, email, SMS, Web pages, social media sites and print. The CCM market has evolved from the convergence of document generation/composition and output management technologies. Current CCM solutions include the core elements of a design tool, a composition engine, a workflow/rule engine and multichannel output management.