32 Reviews (All time)
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CSG is present in 4 markets with 1 product. CSG has 32 reviews with an overall average rating of 4.5.

CSP Customer Management and Experience Solutions

Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management. CM&X solutions are typically part of the BSS solutions and often work together with revenue management and monetization solutions as part of a complete BSS stack

CSG has 3 products in CSP Customer Management and Experience Solutions market

CSP Revenue Management and Monetization Solutions

Gartner defines the revenue management and monetization solutions as commercial off-the-shelf software solutions that address communications service providers’ back-end operations requirements of rating, charging, billing, payments, collections, partner settlement, monetization and related activities. RM&M solutions also enable CSPs with billing and payments associated customer care. Monetization refers to revenue growth initiatives and activities using levers, such as solutions for mobile banking, supporting as-a-service propositions and new business models.

CSG has 1 product in CSP Revenue Management and Monetization Solutions market

Digital Commerce Payment Vendors

Digital commerce payments are electronic payments, often made with real-time authorization, that are used to support digital commerce transactions. Digital commerce payment vendors combine a payment gateway, payment processing, acquiring services, payment security and fraud detection. Payment gateways initiate payments at the request of merchants and return the responses to those merchants. They offer preexisting connections and certified integrations with key payment acquirers and processors, and many have integrations with other providers in the greater digital commerce ecosystem. All digital commerce payment vendors offer a software as a service (SaaS) payment gateway at a minimum. Many are full-stack providers that include processing and acquiring capabilities, alternative payment methods, fraud detection, payment data tokenization, and other related or ancillary services.

CSG has 1 product in Digital Commerce Payment Vendors market

Field Service Management

Field service management (FSM) is a discrete market within the broader customer service and support software market. Field service providers (FSPs) typically dispatch technicians to remote locations to provide installation, repair or maintenance services for equipment or systems. They may manage, maintain and monitor these assets under a predefined service or maintenance contract. FSM products operate across multiple communication channels: websites, supply chain solutions, third-party service-brokering solutions and analytics. FSM applications provide capabilities to: manage demand, plan work, inform and enable technicians, debrief work orders, and perform analysis and integration.

CSG has 1 product in Field Service Management market