4.0
11 Reviews (All time)
Review weighting

Browse Enghouse Interactive Reviews

Enghouse Interactive is present in 1 market with 3 products. Enghouse Interactive has 11 reviews with an overall average rating of 4.

Contact Center Infrastructure

The contact center infrastructure (CCI) market covers solutions that include the equipment, software and services that enable customer service organizations to manage multichannel customer interactions holistically (using self-service and assisted service) from a customer experience and an employee engagement perspective. Central to the definition of CCI is that the solutions are dedicated to supporting a single customer or tenant on each instance of the system, even if that customer or tenant supports multiple contact center operations on that dedicated instance. CCI solutions are used by customer service and telemarketing centers, employee service and support centers, help desk service centers and other types of structured communications operations.

Enghouse Interactive has 3 products in Contact Center Infrastructure market