Gartner defines the disaster recovery as a service (DRaaS) market as a productized service offering in which the provider manages server image and production data replication to the cloud, disaster recovery run book creation, automated server recovery within the cloud, automated server failback from the cloud, and network element and functionality configuration, as needed. Source servers supported must include a combination of both virtual and physical. To be considered DRaaS versus other options that enable do-it-yourself recovery, all elements of the service must be included in the service offering contract between the provider and customer, and offer a standardized SLA for recovery.
Gartner defines managed hybrid cloud hosting as a standardized, productized hosting offering that combines a cloud-enabled system infrastructure (CESI) platform — consisting of a pool of compute, network and storage hardware — and cloud infrastructure framework software to facilitate self-service and rapid provisioning. It also either includes documented and standardized management for a hyperscale public infrastructure as a service (IaaS) platform or for an IaaS platform with managed services. The geographic focus of this market is North America.