An ADMS is the decision support environment that provides a shared network model (a digital twin of an electric distribution network) and a common user experience for all roles that are needed to monitor, control and orchestrate assets across the grid while optimizing and securing operations of the grid. The ADMS assists electricity distribution system operators to proactively and safely guide outage restoration activities, manage and optimize networks for improved asset utilization, and effectively manage the integration and impact of distributed energy resources (DERs). ADMS functions include: Distribution state estimation (DSE) Fault location, isolation and restoration (FLISR) Volt/volt-ampere reactive optimization (VVO) Outage management Conservation through voltage reduction (CVR) Peak-demand management Integration of distributed energy resources
The utility customer information systems (CIS) market is composed of utility companies seeking software solutions that address utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: Account management Order processing Product/service management Rate design Billing Credit and collection Accounts receivable Statement preparation Payment processing For customer service, CISs support multiple client interaction channels, such as call centers and interactive voice response/voice response units. They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots), as well as customer self-service needs.