The Collaborative Work Management market consists of vendors offering task-driven workspaces that support business users in work planning and execution. They combine task, project, workflow, and automation capabilities with conversations, content publishing, reporting, analytics, and dashboards. Products in this market are defined by their purpose (work planning and execution), by their target users (nontechnical business users rather than professional project managers or business analysts) and by their broad functionality. CWM tools combine a number of enabling technologies that empower business users to model, coordinate, manage and optimize repeatable and reportable common work activities. They are general platforms that enable business users to fill the gap between free-form collaboration and business or custom applications. CWM tools will also play a crucial role in accelerating business-led democratized delivery, which in turn is a key ingredient of digital transformation.
Content collaboration tools provide an easy way for employees to use and share content both inside and outside the organizations. Since these tools can be used to collaborate with customers, partners and suppliers, they often provide rich security and privacy controls. Today, much of this functionality also can be found in other tools such as cloud office platforms, workstream collaboration platforms, content services platforms and content services applications. Functional differentiators in dedicated CCTs are difficult to identify.
PPM software providers covered under this market definition aim to support the selection, planning and execution of a variety of different work packages or containers, including, but not limited to, traditional projects. They often fold in collaboration and communication capabilities and allow work teams and project offices to report, monitor and identify course correction in resource-intensive project and work environments. Providers included in this market offer these capabilities directly through their own products, but frequently recognize that specific integration points may also be needed to connect niche tools or data sources. The PPM capabilities identified as essential or critical include: • Project demand management • Project planning and management • Time management • Resource management • Resource capacity planning • Project portfolio management • Project collaboration • Program management • Reporting services • Security and user management • Integration • Usability