Gartner defines the business support system (BSS) as “commercial off-the-shelf software solutions that address communication service providers’ (CSPs’) customer- and ecosystem-facing business and operations requirements such as managing customers, products, partners and revenue.” BSS solutions enable CSPs to deliver an adequate experience to customers and partners across multiple channels. These solutions also support business growth through segmentation, personalization, new product introduction, and new business models.
Gartner defines CSP service design and orchestration (SD&O) solutions as part of OSS. It’s a set of products/offerings that enable CSPs to design, fulfill and orchestrate services for their clients in various market segments such as consumer, enterprise and wholesale. These solutions include service design tools; policy tools; orchestration solutions; and inventory, provisioning and activation tools for use in physical, virtual, containerized and hybrid network environments.
An operational support system (OSS) is a set of programs that help a company in monitoring, controlling, analyzing and managing a computer network. OSS software is specifically dedicated to communications service providers and mainly used for supporting network planning, network provisioning, service fulfillment, and service assurance from a common core of service and resource management. Other functionality includes embedded analytics, correlation and aggregation, reporting, product life cycle management, multichannel support, resource and asset planning. OSS data is of strategic importance to measure the impact of operational technical processes on customer and business goals.