10 Reviews (All time)
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Nuance is present in 2 markets with 1 product. Nuance has 10 reviews with an overall average rating of 4.6.

Enterprise Networking and Communications - Others

Reviews for 'Enterprise Networking and Communications - Others'

Nuance has 1 product in Enterprise Networking and Communications - Others market

Virtual Customer Assistants

A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition.

Nuance has 1 product in Virtual Customer Assistants market