4.0
69 Reviews (All time)
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OTRS Group is present in 1 market with 1 product. OTRS Group has 69 reviews with an overall average rating of 4.

IT Service Management Tools

ITSM tools help infrastructure and operations (I&O) organizations manage the consumption of IT services, the infrastructure that supports the IT services, and the IT organization’s responsibility in delivering business value with these services. These are most heavily used by IT service desks and IT service delivery functions to support the tasks and workflows for processes including incident, request, problem, change, service level, knowledge, and configuration management.

OTRS Group has 1 product in IT Service Management Tools market