Gartner defines IT Services for Communication Service Providers (ITS-CSP) as multivendor IT services CSPs buy to: ■ Enable new or enhance existing offerings to their customers. ■ Transform their customer, partner, employee, service, or infrastructure management. The market context in 2021 is as follows. With the pandemic Communication service provider IT focus has shifted. IT must deliver a cloud-first, agile, automation, and intelligence-based “digital factory” that can support broader corporate goals of revenue growth and improved digital customer journeys. Geopolitical issues, ecosystems, transparency, and trust are mission-critical in the uncertain world. Overall understanding and control of technology and technology-related risk, as well as cybersecurity, are even more important than they were previously.