Analytics and business intelligence (ABI) platforms enable less technical users, including businesspeople, to model, analyze, explore, share and manage data, and collaborate and share findings, enabled by IT and augmented by artificial intelligence (AI). ABI platforms may optionally include the ability to create, modify or enrich a semantic model including business rules.
Reviews for 'Application Development, Integration and Management - Others'
"Application integration platforms enable independently designed applications, apps and services to work together. Key capabilities of application integration technologies include: • Communication functionality that reliably moves messages/data among endpoints. • Support for fundamental web and web services standards. • Functionality that dynamically binds consumer and provider endpoints. • Message validation, mapping, transformation and enrichment. • Orchestration. • Support for multiple interaction patterns, content-based routing and typed messages.
Application platforms provide runtime environments for application logic. They manage the life cycle of an application or application component, and ensure the availability, reliability, scalability, security and monitoring of application logic. They typically support distributed application deployments across multiple nodes. Some also support cloud-style operations (elasticity, multitenancy and self-service).
Asset Performance Management (APM) is a market of software tools and applications for optimizing operational assets (such as plants, equipment and infrastructure) essential to the operation of an enterprise. Organizations invest in APM tools and technologies to reduce unplanned repair work, increase asset availability, minimize maintenance costs and reduce the risk of failure for critical assets. These products can also improve an organization's ability to comply with regulations that prescribe how assets are inspected and maintained. APM uses data capture, integration, visualization and analytics to improve operations and maintenance timing, and to identify which maintenance and inspection activities to perform on mission-critical assets.
Internal auditors play the critical role of being the third line of defense. When risk owners and management do not identify risk or adequately mitigate the risk, it is imperative for the internal auditors to provide independent and objective insight on risk. The audit management solutions market caters to this need by automating internal audit operations through its primary and secondary offerings. Audit management solutions help manage the complexity of the auditor's role, not the organization's risk.
B2B gateway software is integration middleware that supports information exchange between your organization and its ecosystem trading partners, applications and endpoints. BGS consolidates and centralizes data and process integration and interoperability between a company's internal applications and external endpoints, such as business partners, SaaS or ecosystems. The BGS market is a composite market that includes pure-play BGS solutions and BGS that is embedded or combined with other IT solutions (for example, ESB suites that support BGS features as services connected to the ESB suite, integration brokerage services, e-invoicing software and networks, application platform suites, electronic data interchange [EDI] translators, and managed file transfer [MFT] technology).
Gartner defines B2B marketing automation platforms as software that supports lead generation, lead management, lead scoring and lead nurturing activities across multiple marketing channels. The main goal of these systems is to capture, qualify and nurture leads to the point that they are sales-ready, then align them to the appropriate sales team member(s) to drive toward a closed deal. B2B marketing automation platforms assist with data cleansing (by eliminating incomplete or redundant lead information) and lead augmentation (by providing additional data about prospects). B2B marketing automation platforms are designed to primarily support B2B use cases, but they may also be applicable to B2C organizations selling high-consideration products and/or B2B2C models with more complex, indirect sales processes.
This market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.
Gartner defines the business support system (BSS) as “commercial off-the-shelf software solutions that address communication service providers’ (CSPs’) customer- and ecosystem-facing business and operations requirements such as managing customers, products, partners and revenue.” BSS solutions enable CSPs to deliver an adequate experience to customers and partners across multiple channels. These solutions also support business growth through segmentation, personalization, new product introduction, and new business models.
Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management. CM&X solutions are typically part of the BSS solutions and often work together with revenue management and monetization solutions as part of a complete BSS stack
Gartner defines Cloud AI developer services as cloud-hosted services/models that allow development teams to leverage AI models via APIs without requiring deep data science expertise. These hosted models deliver services with capabilities in language, vision and automated machine learning. Services are often available via API access and are typically priced based on the number of API calls. In some cases, services are usable via integrated configuration tools. Examples of these services include natural language understanding, sentiment analysis, image recognition and machine learning model creation.
This market covers core financial management suites that provide a view of an enterprise's financial position through automation and process support for any activity that has a financial impact. According to Gartner's definition, core financial management suites include: • The functional areas of general ledger (GL), accounts payable (AP), accounts receivable (AR), fixed assets (FA), project accounting, project costing and project billing. • Financial analytics and reporting capabilities • Basic indirect purchasing functionality. This market focuses solely on core financial management suites that are marketed and sold on a stand-alone basis and delivered as cloud services. It does not cover vendors that sell only a broader ERP suite that includes core financial management applications.
Gartner defines the cloud database management system (DBMS) market as being that for products from vendors that supply fully provider-managed public or private cloud software systems that manage data in cloud storage. Data is stored in a cloud storage tier (such as a cloud object store, a distributed data store or other proprietary cloud storage infrastructure), and may use multiple data models — relational, nonrelational (document, key-value, wide-column, graph), geospatial, time series and others. These DBMSs reflect optimization strategies designed to support transactions and/or analytical processing for one or more of the following use cases: Traditional and augmented transaction processing, Traditional and logical data warehouse, Data science exploration/deep learning, Stream/event processing, and Operational intelligence This market does not include vendors that only provide DBMSs hosted in infrastructure as a service (IaaS), such as in a virtual machine or container, and managed by the customer.
Gartner defines a product-centric cloud ERP suite as a set of loosely coupled products comprising: Operational ERP — supply chain and manufacturing-related functionality such as demand management, order management, material requirements planning (MRP), inventory management, supply chain/direct procurement, manufacturing control capabilities, and distribution/logistics. Financial management functionality (those vendors that provide only financial management as a suite are rated in a separate Magic Quadrant). Purchasing focused on indirect goods, services and capital equipment. HCM — for cost management as well as staffing for operational resources. Specialized, industry-specific modules or applications including, but not limited to, modules such as configure-to-order (CTO) or make-to-order (MTO), and field service management (FSM), or broader application solutions like enterprise asset management (EAM) and product life cycle management (PLM).
Financial planning and analysis (FP&A) solutions support the office of finance's budgeting, planning and forecasting efforts. Many also supplement the office's budgeting and planning process support with modeling, collaboration analytics and performance-reporting capabilities, to increase its ability to manage performance by linking corporate strategy and execution. The FP&A market is accelerating its shift from mature on-premises offerings to cloud solutions. New solutions built or significantly rearchitected as cloud services are typically easier to use and maintain than the previous generation of on-premises offerings. The vast majority of new FP&A sales are cloud-based. On-premises options still exist, but all vendors have greatly de-emphasized them or eliminated them entirely from their sales process. All the vendors in this market sell and support cloud-based FP&A solutions.
Cloud human capital management (HCM) suites deliver functionality that helps organizations attract, develop, engage, retain and manage their workforces. To varying degrees, these solutions support a variety of HCM capabilities, including: • HR administrative functions • HR service delivery • Talent management • Workforce management This market focuses solely on vendors that actively sell and develop cloud HCM suites on a stand-alone basis to midmarket and large enterprises and covers only vendors that deliver their solutions via either a shared community cloud or a public cloud.
xP&A is the evolution of planning, combining financial and operational planning on a single composable platform. It “extends” traditional FP&A solutions focused solely on finance into other enterprise planning domains such as workforce, sales, operations and marketing. These early maturity market solutions offer reference architectures, proprietary data models, configurable applications and other capabilities enabling the integration and alignment of financial and operational plans. xP&A seeks to provide better informed and timely decision making to meet tactical and strategic objectives.
Configure, price and quote application suites enable sales organizations to automate and optimize the creation of quotes and capture of orders. Core capabilities include: Support for the digital commerce channel via prebuilt UIs, integrations and/or APIs. Support for sales users, including integration with salesforce automation solutions. Searching for and selecting products and services to sell. Selection of product options and features. Automatic pricing of the chosen products and services. Negotiation of terms and proposal generation. Extensibility framework that enables a company to set up the application for its processes, products and services.
The contact center infrastructure (CCI) market covers solutions that include the equipment, software and services that enable customer service organizations to manage multichannel customer interactions holistically (using self-service and assisted service) from a customer experience and an employee engagement perspective. Central to the definition of CCI is that the solutions are dedicated to supporting a single customer or tenant on each instance of the system, even if that customer or tenant supports multiple contact center operations on that dedicated instance. CCI solutions are used by customer service and telemarketing centers, employee service and support centers, help desk service centers and other types of structured communications operations.
Contact center as a service (CCaaS) is a SaaS-based application that enables customer service organizations to manage multichannel customer interactions holistically (using self- and assisted-service) from both customer experience and an employee experience perspective. CCaaS solutions are large systems of differentiation, enabling an adaptive, flexible delivery model with both native capabilities across the four pillars of great customer service, as well as productized integrations to partner solutions, through application marketplaces. Contact Center-as-a-Service providers enable platform standardization across the customer service organization
Core financial management applications provide visibility into an enterprise's financial position through automation and process support for any activity that has a financial impact. They include the core functional areas of general ledger (GL), accounts payable, accounts receivable (AR), fixed assets (FA) and project accounting. Our definition also includes basic purchasing functionality (from requisition to purchase order processing) but not strategic sourcing or e-procurement. Core financial management applications are sold as an integrated suite and also provide financial reporting as needed by local and international regulations.
Corporate Compliance and Oversight (CCO) tools provide the framework and support for standardization of compliance activities and automation to increase efficiency and effectiveness of compliance management programs. CCO enables a common cross-enterprise approach to IT compliance activities that most affect the regulatory oversight of corporate governance. This is done through support of the five major requirements for managing a compliance program: policy development, aggregation and normalization, control monitoring, workflow management, and case management.
Corporate learning solutions include applications that help organizations train, develop and engage their learners. These applications continue to expand the functionality and robustness of their components. Furthermore, they help organizations with compliance, certifications, onboarding, talent development, upskilling, collaboration, coaching and mentoring, sales training, partner education, and customer training.
Corporate Travel Management Software empowers organizations to streamline the process of arranging travels and managing all travel-related expenses while complying with corporate travel policies. The software allows employees to book, manage and track trips without the intervention of any specialist agents. These trips can be approved and reimbursed by the administrators through an automated approval workflow. Organizations use software to create travel data reports as well as to gain insights to control and optimize their travel spend. The functionality of the software is also extended to tracking and consolidating historical travel invoices.
Reviews for 'Customer Relationship Management - Others'
The Data Analytics and Intelligence Platforms in Supply Chain market is composed of solutions which provide descriptive, diagnostic, predictive and prescriptive analytics enhanced with artificial intelligence (AI) and data science (DS) capabilities to support supply chain decision making. These solutions could either be part of a broader supply chain application or a separate encompassing data platform. These solutions facilitate advanced data processing and the delivery of insightful information, predictions and suggestions that are contextually relevant and adaptive to user experiences toward more connected supply chain data.
The market for data integration tools includes vendors that offer software products to enable the construction and implementation of data access and data delivery infrastructure for a variety of data integration scenarios. For vendors, the demand for traditional data integration capabilities alongside the demand for innovative solutions requires robust, consistent delivery of highly developed solutions. Similarly, data integration tools interoperate and integrate with master data tools, data governance tools and data quality tools. Examples of this type of interoperability include: • Support for governance and management of data assets • Data acquisition for analytics and business intelligence (BI) and data • Sourcing and delivery of master data in support of master data management (MDM) • Data consistency between operational applications • Interenterprise data sharing.
Data preparation is an iterative and agile process for finding, combining, cleaning, transforming and sharing curated datasets for various data and analytics use cases including analytics/business intelligence (BI), data science/machine learning (ML) and self-service data integration. Data preparation tools promise faster time to delivery of integrated and curated data by allowing business users including analysts, citizen integrators, data engineers and citizen data scientists to integrate internal and external datasets for their use cases. Furthermore, they allow users to identify anomalies and patterns and improve and review the data quality of their findings in a repeatable fashion. Some tools embed ML algorithms that augment and, in some cases, completely automate certain repeatable and mundane data preparation tasks. Reduced time to delivery of data and insight is at the heart of this market.
The discipline of data quality assurance ensures that data is "fit for purpose" in the context of existing business operations, analytics and emerging digital business scenarios. It covers much more than just technology. It includes program management, roles, organizational structures, use cases and processes (such as those for monitoring, reporting and remediating data quality issues). It is also linked to broader initiatives in the field of enterprise information management (EIM), including information governance and master data management (MDM). Gartner's definition of the market for data quality tools focuses on innovative technologies and approaches intended to meet the needs of end-user organizations in the next 12 to 18 months. As digital business requires innovations in data quality tools, vendors are competing fiercely by enhancing existing capabilities and creating new capabilities in eight key areas: audience, governance, data diversity, latency, analytics, intelligence, deployment and pricing.
This market evaluates vendors of data science and machine-learning platforms. These are software products that data scientists use to help them develop and deploy their own data science and machine-learning solutions. More precisely, Gartner defines a data science and machine-learning platform as: A cohesive software application that offers a mixture of basic building blocks essential both for creating many kinds of data science solution and incorporating such solutions into business processes, surrounding infrastructure and products. Machine learning is a popular subset of data science that warrants specific attention when evaluating these platforms.
Data virtualization technology is based on the execution of distributed data management processing, primarily for queries, against multiple heterogeneous data sources, and federation of query results into virtual views. This is followed by the consumption of these virtual views by applications, query/reporting tools, message-oriented middleware or other data management infrastructure components. Data virtualization can be used to create virtualized and integrated views of data in-memory, rather than executing data movement and physically storing integrated views in a target data structure. It provides a layer of abstraction above the physical implementation of data, to simplify querying logic.
Reviews for 'Data and Analytics - Others'
Digital Commerce Platforms are the core technology that enables customers to purchase goods and services through an interactive and self-service experience. The platform provides necessary information for customers to make their buy decisions and uses rules and data to present fully priced orders for payment. The platform must have out-of-the-box (OOB) capability or the APIs to support a self-service, interactive commerce experience that includes: storefront, product catalog navigation, product pages, shopping cart, checkout, and customer account. The commerce product must support OOB ability to search for a product, add products to a cart, and fully price an order inclusive of product-level, customer-level, and order-level discounts or promotions. The commerce product must support interoperability with customer, product, content, and order functionality and data via APIs.
A digital experience platform (DXP) is a well-integrated and cohesive set of technologies designed to enable the composition, management, delivery and optimization of contextualized digital experiences across multiexperience customer journeys. A DXP can provide optimal digital experiences to a variety of constituents, including consumers, partners, employees, citizens and students, and help ensure continuity across the full customer lifetime journey. It provides the presentation orchestration that binds together capabilities from multiple applications to form seamless digital experiences. A DXP forms part of a digital business ecosystem via API-based integrations with adjacent technologies. DXPs are applicable to business-to-consumer (B2C), business-to-business (B2B) and business-to-employee (B2E) use cases.
Digital marketing analytics platforms are specialized analytic applications used to understand and improve digital channel user experience, and prospect and customer acquisition and behavior, and to optimize marketing and advertising campaigns, with an emphasis on digital channels and techniques. They are stand-alone, end-to-end platforms, performing functions from data collection through analysis and visualization.
Reviews for 'ERP and Corporate Management - Others'
Organizations in asset-intensive industries use EAM software products to address physical asset (industrial infrastructure, plant and equipment) support requirements. EAM is primarily a transactional workflow system designed for the purposes of managing capital asset maintenance by managing asset data and work processes. This includes asset maintenance history data and a linear, or hierarchical, asset register. The software supports scheduled maintenance tasks based on historical records or OEM vendor guidance. An alternative term used for EAM is “computerized maintenance management system” (CMMS). These systems are generally considered to be small-scale, single-site applications with less functionality around parts management and resource scheduling. However, there is no strict definition enforced, and terminology and definitions vary by vendor.
Gartner defines enterprise integration platform as a service (EiPaaS) as a combination of integration technology functionalities that are delivered as a suite of cloud services and designed to support enterprise-class integration initiatives. An EiPaaS provider offers high availability, disaster recovery, security, SLAs and technical support. It also enables users to develop and execute multiple integration scenarios by providing support for multiple personas. The EiPaaS vendor must fully manage platform operations, patching and upgrades. EiPaaS offerings are public, stand-alone products that subscribers use directly, as opposed to integration capabilities embedded in another offering (such as a SaaS application or application PaaS).
An Enterprise Low-code application platform (LCAP) provides rapid application development and deployment using low-code and no-code techniques such as declarative, model-driven application design and development together with the simplified one-button deployment of applications. An LCAP typically creates metadata and interprets that metadata at runtime and abstracts the underlying server infrastructure for ease of use; many also allow optional procedural programming extensions. LCAP supports: • UI capabilities via responsive web and mobile apps • Orchestration or choreography of pages, business process, and decisions or business rules • Built-in database • "One button" deployment of applications
Enterprise mobility management suites provide policy and configuration management tools for applications and content, based on smartphone operating systems. The market has evolved from previous-generation mobile device management products that lacked application and content management. IT leaders now see the potential to leverage mobility to better run, grow and transform their organizations. They are using mobility management suites to deliver IT support to mobile end users and to maintain security policies.
Enterprise social networking applications facilitate, capture and organize open conversations and information sharing between individual workers and groups within an organization. In addition to capabilities that support conversations and information sharing, they can keep track of the network of relationships between participants (via social graphs), in order to deliver a personalized stream of updates about events or conversations to individuals (via news feeds and activity streams). These applications help people find out about each other, have discussions, share information and generally interact. Interaction occurs either at a one-to-one level, or in groups, teams, communities and networks, and in the context of structured or unstructured business activities.
The event stream processing (ESP) platform market consists of software systems that perform real-time or near-real-time computations on streaming event data. They execute calculations on unbounded input data continuously as it arrives, enabling immediate responses to current situations and/or storing results in files or databases for later use. Examples of input data include clickstreams, customer orders, payments, insurance claims, social media postings, images, video, emails and other documents, and market data feeds, as well as sensor data from physical assets, such as mobile devices, machines and vehicles.
Organizations use expense management software to simplify their expense reimbursement and reconciliation process. The software provides facilities for expense report creation, submission, approval, reimbursement, and accounting. The software replaces the manual paperwork with an automated workflow to upload, track and submit expense receipts conveniently. These reimbursement receipts are accessible to the administrators through a streamlined process to approve the claims while checking for any corporate policy violations. In addition, the software assists organizations in keeping track of their employee’s corporate expenses.
Field service management (FSM) is a discrete market within the broader customer service and support software market. Field service providers (FSPs) typically dispatch technicians to remote locations to provide installation, repair or maintenance services for equipment or systems. They may manage, maintain and monitor these assets under a predefined service or maintenance contract. FSM products operate across multiple communication channels: websites, supply chain solutions, third-party service-brokering solutions and analytics. FSM applications provide capabilities to: manage demand, plan work, inform and enable technicians, debrief work orders, and perform analysis and integration.
Financial corporate performance management (FCPM) solutions support the office of finance's accounting processes toward the financial close, as well as targeting improvements in management reporting and analysis and external financial reporting and disclosure. FCPM also includes components of EFCA capabilities and financial consolidation capabilities. These applications ultimately help CFOs and other business leaders to gain a clear picture of their financial and organizational performance by ensuring the accuracy of the consolidation for operational and financial information that forms the basis for business decisions. This market covers solutions available as on-premise only options.
Gartner defines Financial Planning Software as the key tool that enables organizations to manage their enterprise-wide financial planning, forecasting, and budgeting processes. Financial Planning Software allows finance organizations to plan and analyze business financial strategy for the organization across all three financial statements (profit and loss, balance sheet, and cash flows). It supports modeling, collaboration, analytics, and performance-reporting capabilities, all of which enhance a user’s ability to manage financial performance.
Gartner defines the full life cycle application programming interface (API) management market as the market for software that supports all stages of an API’s life cycle, namely planning and design, implementation and testing, deployment and operation, and versioning and retirement. Central to full life cycle API management offerings’ capabilities is support in the following functional areas: Developer portals: A self-service catalog of APIs for enabling, marketing to, and governing ecosystems of developers who produce and consume APIs. API gateways: Runtime management, security and usage monitoring for APIs. Policy management and analytics: Security configuration, API mediation and API usage analytics. API design and development: A meaningful developer experience and tools for designing and building APIs, and for API-enablement of existing systems. API testing: From basic mock testing to advanced functional, performance and security testing of APIs.
Gartner defines global retail core banking (GRCB) as a back‐office banking system that both processes daily transactions and posts updates to accounts and other financial records. Core banking systems (CBSs) typically include deposit, loan and credit processing capabilities with interfaces to general ledger systems and reporting tools. This Magic Quadrant assesses vendors on the multicurrency products they offer in support of the bank’s financial transaction management in the retail banking market.
Global trade management supports the complex and unique logistical, regulatory and financial aspects of the import and export processes associated with international (e.g., cross-border) trade. Software applications can also be supported by a B2B network, trade content services and the ability to directly file customs documents.
Gartner defines Graph Database Management Solutions as applications which provide support for graph data models, in native and virtual formats, including data loading, conversion, consistency and security, with the ability to scale up and scale out. They support multiple types of interactions ranging from simple node and edge traversal and triple pattern matching for transactional uses to complex multihop queries, reasoning and inference, and algorithms that run across the entire graph structure for analytical workloads.
A hybrid transaction/analytical processing (HTAP) architecture is best enabled by in-memory computing (IMC) techniques and technologies to enable analytical processing on the same (in memory) data store that is used to perform transaction processing. By removing the latency associated with moving data from operational databases to data warehouses and data marts for analytical processing, this architecture enables real-time analytics and situation awareness on live transaction data as opposed to after-the-fact analysis on stale data. IMC technologies support a single, low-latency-access, in-memory data store capable of processing high volumes of transactions.
Human Capital Management (HCM) Suites encompass functionality to help organizations attract, develop, engage, retain and manage their workers. HCM encompasses the following HR functions: Administrative HR includes organizational and employee data, transactional employee and manager self-service, benefits, and payroll administration. Talent management applications are composed of recruiting, onboarding, performance and engagement management, compensation planning, career and succession planning, learning and development, and workforce planning. Workforce management includes absence management, time and attendance management, task management, budgeting and forecasting, and scheduling, and is usually deployed to manage hourly paid workers. HR service delivery includes direct access to policy and procedure guidance for employees and managers. It may also include case management, knowledge base and digital document management.
ITSM tools help infrastructure and operations (I&O) organizations manage the consumption of IT services, the infrastructure that supports the IT services, and the IT organization’s responsibility in delivering business value with these services. These are most heavily used by IT service desks and IT service delivery functions to support the tasks and workflows for processes including incident, request, problem, change, service level, knowledge, and configuration management.
IGA tools manage digital identity and access rights across multiple systems. To accomplish this, IGA tools aggregate and correlate disparate identity and access rights data that is distributed throughout the IT landscape to enhance control over user access. IGA tools have evolved over the years to support a broad and deep range of capabilities.
Gartner defines the market for industrial Internet of Things (IIoT) platforms as a set of integrated software capabilities. These capabilities span efforts to improve asset management decision making, as well as operational visibility and control for plants, depots, infrastructure and equipment within asset-intensive industries. These efforts also occur within related operating environments of those industries. The IIoT platform may be consumed as a technology suite or as an open and general-purpose application platform, or both in combination. The platform is engineered to support the requirements of safety, security and mission criticality associated with industrial assets and their operating environments. The IIoT platform software that resides on devices — such as, controllers, routers, access points, gateways and edge computing systems — is considered part of a distributed IIoT platform.
Integrated HR service management (IHRSM) solutions provide holistic platforms by which organizations can manage their physical and/or virtual HR shared services operations and communications. They also deliver “content in context” to employees and managers in support of employee-related processes, policies and programs.
Gartner defines Integrated risk management (IRM) as the combined technology, processes and data that serves to fulfill the objective of enabling the simplification, automation and integration of strategic, operational and IT risk management across an organization.
An integrated workplace management system is a software platform used by IT, facilities management and real estate professionals to manage the end-to-end life cycle of corporate facilities. An IWMS can help organizations to optimize their use of the workplace by planning space holistically and providing an improved employee experience. Systems provide an integrated approach, allowing organizations to contain costs, through space rationalization and utilization, building performance, energy management and capital project implementation. IWMS solutions are typically deployed on a module-by-module basis depending on the organization’s priorities and resources. An integrated solution offers an advantage because it supports multiple facility management functions with a single database, a consistent user interface and configurable dashboards. IWMS vendors are experienced in integrating with commonly used HR, ERP and BMS applications.
Integration means making independently designed applications and data work well together. IoT integration means making the mix of new IoT devices, IoT data, IoT platforms and IoT applications — combined with IT assets (business applications, legacy data, mobile, and SaaS) — work well together in the context of implementing end-to-end IoT business solutions. The IoT integration market is defined as the set of IoT integration capabilities that IoT project implementers need to successfully integrate end-to-end IoT business solutions.
Enterprises are increasingly connecting a broad variety and number of IoT endpoints to access data from and better manage physical assets that are relevant to their business. Typical IoT-enabled business objectives include traditional benefits, such as improved asset optimization, as well as new business opportunities and revenue models, such as subscribed-to services (versus owned assets). An IoT platform is an on-premises software suite or a cloud service (IoT platform as a service [PaaS]) that monitors and may manage and control various types of endpoints, often via applications business units deploy on the platform. The IoT platform usually provides (or provisions) Web-scale infrastructure capabilities to support basic and advanced IoT solutions and digital business operations.
Manufacturing Execution Systems (MES) is a specialist class of production-oriented software that manages, monitors and synchronizes the execution of real-time, physical processes involved in transforming raw materials into intermediate and/or finished goods. These systems coordinate this execution of work orders with production scheduling and enterprise-level systems like ERP and product life cycle management (PLM). MES applications also provide feedback on process performance, and support component and material-level traceability, genealogy and integration with process history, where required. These capabilities extend from product/process design release (PLM) and work order release (ERP) through completion of the manufacturing process. Gartner’s view of the MES market does not include production automation software such as supervisory control and data acquisition (SCADA), distributed control systems (DCSs) or programmable logic controllers (PLCs).
Master data management (MDM) of customer data solutions are software products that: Support the global identification, linking and synchronization of customer information across heterogeneous data sources through semantic reconciliation of master data. Create and manage a central, persisted system of record or index of record for customer master data. Enable the delivery of a single, trusted customer view to all stakeholders, to support various business initiatives. Support ongoing master data stewardship and governance requirements through workflow-based monitoring and corrective-action techniques. Are agnostic to the business application landscape in which they reside; that is, they do not assume or depend on the presence of any particular business application(s) to function.
Master data management (MDM) of product data solutions are software products that: Support the global identification, linking and synchronization of product data across heterogeneous data sources through semantic reconciliation of master data. Create and manage a central, persisted system of record or index of record for product master data. Enable the delivery of a single, trusted product view to all stakeholders, to support various business initiatives. Support ongoing master data stewardship and governance requirements through workflow-based monitoring and corrective-action techniques. Are agnostic to the business application landscape in which they reside; that is, they do not assume or depend on the presence of any particular business application(s) to function.
Master Data Management (MDM) solutions are enterprise software products that: • Support the global identification, linking and synchronization of master data across heterogeneous data sources through semantic reconciliation of master data. • Create and manage a central, persisted system of record or index of record for master data. • Support the four MDM hub implementation styles, as defined by Gartner. • Enable generation and delivery of a trusted version of one or more subject areas to all stakeholders, in support of various business initiatives. • Support ongoing master data stewardship and governance requirements through workflow-based monitoring and corrective-action techniques. • Are agnostic to the business application landscape in which they reside • Can be implemented by end-user organizations without having to make use of required professional.
Metadata management is about an organization’s management of its data and information assets. Metadata describes the various facets of an information asset that can improve its usability throughout its life cycle. Enterprise metadata management (EMM) encompasses the roles, responsibilities, processes, organization and technology necessary to ensure that the metadata across the enterprise adds value to that enterprise’s data. EMM is different to metadata management, which only operates at the level of a single program, project or initiative; EMM works across all. The market for metadata management solutions comprises vendors that include one or many metadata management capabilities such as • Metadata repositories • Business glossary • Data lineage • Impact analysis • Rules management • Semantic • Metadata ingestion and translation
Mobile workforce management (MWM) products are industry-specific, commercial-off-the-shelf (COTS) tools designed to optimize and manage field workforce activities. This report focuses on the utility MWM product ecosystem. MWM technology enables field work requests from within MWM and utility enterprise systems — these include enterprise asset management (EAM), customer information systems (CIS), geospatial information systems (GIS) and advanced distribution management system (ADMS). They are distinguished by their ability to handle utility-specific work requirements across the full life cycle break/fix to scheduled, asset-intensive work processes. This is especially true for production systems (supply, treatment, delivery) and delivery networks within electric, gas and water utilities.
Gartner defines the multichannel marketing hub (MMH) as a technology that orchestrates a company's communications with and offers to customer segments across multiple channels. These include websites, mobile, social, direct mail call centers, paid media and email. MMH capabilities also may extend to integrating marketing offers/leads with sales for execution in both B2B and B2C environments.
A multi-experience development platform (MXDP) is a product or suite of products that offers professional developers (and potentially including citizen developers) an integrated set of front-end development tools and back-end services that enable scalable development of fit-for-purpose apps across digital touchpoints--including custom mobile apps, responsive web and PWAs, immersive, and conversational app support.
Gartner defines the non-life-insurance platform market in Europe as composed of offerings that support insurers through a combination of core systems and key technologies focused on customers, partners, data or things. These core platforms include elements such as: Core systems, including core modules for: Policy management, which provides full, end-to-end policy management and issuance functionality — including (but not limited to) quoting, rating, underwriting, policy generation and statistical reporting. Billing management, which supports the entire insurance billing and collections cycle, including (but not limited to) functionality such as electronic bill presentment and payment (EBPP). Claims management, which combines claims administration and business process management (BPM) to support every phase of the end-to-end claims process for non-life insurers, from first notice of loss (FNOL) through settlement and reporting.
Reviews for 'Office Productivity Solutions - Others'
Gartner defines the market for quality management system software as “the business information management system that manages quality policies and standard operating procedures (SOPs). This may include, but is not limited to, customer requirements, quality documents, ISO requirements, manufacturing capabilities, robust design, auditing procedures and protocols, nonconformance/risk management activities, testing criteria, and industry-specific regulations (for example, U.S. Food and Drug Administration [FDA] or Federal Acquisition Regulation [FAR] requirements)".
Rapid mobile app development (RMAD) tools are a class of coding-optional tools that enable nonprogrammers to build mobile apps to support, at a minimum, iOS and Android devices. These tools offer high productivity for developers and nondevelopers alike through a variety of approaches that both automate and abstract app development efforts, including drag-and-drop editors, code generation and orchestration, model-driven development, virtualization, business process mapping, component assembly, app configuration and forms construction.
The market for retail assortment management applications (RAMAs) is composed of multichannel retail companies (that is, retailers with stores as well as online and mobile channels) seeking assortment management applications that address business-critical merchandising business processes. Specifically included are Tier 1 general retailers (those with annual retail revenue greater than $3 billion) as well as apparel and specialty top-tier retailers (those with greater than $1 to $3 billion annual retail revenue). There are more than 250 global retailers operating in this market. RAMA products support activities and business processes that are critical to the fulfillment of customers' needs.
Retail Distributed Order Management (DOM) systems use rule-based procedures to determine how best to fulfill customer orders — a key consideration for balancing both fulfillment lead times and retailer's costs. The purpose of a DOM application is to allow retailers and CP companies to maximize order fulfillment while balancing two constraints: the customer expects their order to be fulfilled on time and in full and the company wishes to meet these customer expectations but at the lowest possible cost of order fulfilment. The DOM therefore, looks to orchestrate and optimize the process of customer order fulfillment through managing these constraints and without having to trade off one over the other.
Robotic process automation (RPA) tools perform "if, then, else" statements on structured data, typically using a combination of user interface (UI) interactions or by connecting to APIs to drive client servers, mainframes or HTML code. An RPA tool operates by mapping a process in the RPA tool language for the software "robot" to follow, with runtime allocated to execute the script by a control dashboard.
This market is focused on the full life cycle of SAP application services, spanning project-based implementation and multiyear application management services (AMS). Evaluate service providers for their ability to deliver a comprehensive set of implementation and management services across the SAP portfolio of products for clients worldwide. Comprehensive is defined as follows: • A distinct offering, consistent with common market service offerings as defined by the following: scope of service, delivery structure, intellectual property (IP), roles and responsibilities, service metrics and levels, terms and conditions, and pricing model. • A consolidated set of distinct offerings to address industry-specific demand or cross-industry demand, where the offering is recognized by clients or analysts as an integrated offering.
Gartner defines the SAP S/4HANA Application Services as: assessment, implementation and applications management services. Assessment services are discrete, project based services to assess the impact of either a new SAP S/4HANA implementation or a migration from a legacy platform(s) to SAP S/4HANA. These services include consulting and potentially Proof of Concept, and covers the analysis of all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Implementation services are discrete, project-based implementations of SAP S/4HANA applications without ongoing management responsibilities. These services include consulting, development and integration services, and covers all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Management services are ongoing services focused on SAP S/4HANA applications that are provided as part of a multiyear-based agreement and managed against defined quality metrics.
To reduce both infrastructure costs and manual workloads in postmodern ERP projects, SAP application leaders and SAP Basis operations leaders should evaluate specialized software tools for automating the regular refresh of their SAP ERP test data. SAP selective test data management tools perform selective copying of SAP test data, but they vary in their approach to data selection, scrambling and performance optimization. There are two user constituencies for these tools: (1) Basis operations teams require repetitive data copy operations that must be as automated as possible (2) SAP application data objects for ad hoc data copying. Some of the tools also enable Basis operations teams to produce a "shell system," which is an identical copy of a complete production system, but without the transaction data. This is very useful in many projects for testing purposes.
SAP SuccessFactors provides human capital management (HCM) cloud applications, including core HR, talent management and workforce analytics. SAP SuccessFactors services are life cycle services provided by third-party service providers, focused on adoption and support of SAP SuccessFactors applications. Services included in this market are consulting, implementation and management. SAP SuccessFactors services are procured by HR leaders, IT managers and sourcing managers to standardize, harmonize and modernize HR or talent management systems globally, or as the catalyst to transform the HR operating model. These buyers look for service providers to rapidly implement a cloud-based solution in an agile manner, and to support its operation postimplementation.
Gartner defines sales enablement platforms (SEPs) as tools that unite sales enablement functions and customer-facing sales execution. They predominantly feature native capabilities for sales content, sales training and coaching. SEPs can also offer open APIs to integrate with offerings from complementary vendors with selling relationships and prebuilt integration for bidirectional data sharing and synchronization for seamless access by end users between applications. They are used for internal and partner/channel enablement.
Gartner defines sales force automation (SFA) as systems that support the automation of sales activities, processes and administrative responsibilities for organizations' sales professionals. Gartner considers SFA to be foundational technology, implemented to automate an organization's core sales processes. The core functionalities of the SFA market include: • Account, contact and opportunity management • Sales activity management • Sales forecasting • Mobile applications • Reporting • Partner relationship management (PRM) • Platform capabilities
Sales performance management is a suite of operational and analytical functions that automate and unite back-office operational sales processes, and are implemented to improve operational efficiency and effectiveness. SPM core capabilities include incentive compensation management (ICM), territory management (TM) and quota management (QM). Additional capabilities may include objectives management, advanced analytics, natural language processing and exploration, gamification and mobile apps.
Gartner defines a service-centric ERP suite as comprising: Financials, HCM and indirect procurement (administrative ERP) PSA — includes project planning and resourcing, project management, and project accounting and billing Specialized industry-specific modules or applications — for example, grant management in higher education and public sectors A service-centric ERP suite must provide at least financial management functionality from administrative ERP and either PSA or industry-specific modules for at least one service-centric industry. Optionally, the vendor may provide other administrative ERP capabilities (such as HCM and indirect procurement).
The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.
Strategic sourcing application suites are a set of related, integrated solutions that support upstream procurement activities; in other words, the strategic work the procurement team does for planning, assessment and performance management. Strategic sourcing application suites are used primarily by companies with $800 million or more in annual revenue that, typically, have the necessary critical mass of spend. The strategic sourcing application suite delivers four primary capabilities. Most vendors offer these capabilities as separately licensable modules: Spend analysis is a software- and service-based solution for cleansing, enhancing, classifying and analyzing spend data. It features rule-based data cleansing, automated category-level classification, analytics and decision support. Automated spend analysis is used in procurement and sourcing to quantify spend by supplier, category and part, and to identify opportunities for cost reduction and supply base resizing.
The structured data archiving and application retirement market is identified by an array of technology solutions that manage the life cycle of application-generated data and accommodate corporate and regulatory compliance requirements. Application-generated data is inclusive of databases and related unstructured data. SDA solutions focus on improving the storage efficiency of data generated by on-premises and cloud-based applications and orchestrating the retirement of legacy application data and their infrastructure. The SDA market includes solutions that can be deployed on-premises, and on private and public infrastructure, and includes managed services offerings such as SaaS or PaaS.
Gartner defines Supply Chain Planning Solutions as a platform that provides technology support which allows a company to manage, link, align, collaborate and share its planning data across an extended supply chain. It supports demand creation, detailed supply-side response, strategic and tactical-level planning. A SCP solution is the planning decision repository for a defined end-to-end supply chain and is the environment in which end-to-end integrated supply chains are managed. Core capabilities of SCP solutions are: Demand Planning (e.g. demand forecasting and consensus demand planning); Supply Planning (e.g. inventory planning, replenishment planning, order promising, production planning, production scheduling); and Support for aligning planning decisions across the enterprise and across multiple planning time horizons. Optional capabilities of SCP solutions are: Advanced analytics and AI; Digital Supply Chain Twin; Integrated Business Planning; Continuous Planning; and Supply Chain Segmentation.
A talent management (TM) suite is an integrated set of modules that supports an organization’s need to plan, attract, develop, reward, engage and retain talent. The modules offer functionality that includes the areas of workforce planning, recruiting and onboarding, performance appraisal, goal management, learning management, competency management, career development, succession and compensation. The functional modules align with the key human capital management (HCM) processes of: • Plan to source • Acquire to onboard • Perform to reward • Assess to develop A boost to demand in the TM suite market has resulted from the delivery of functionality to improve workforce engagement and collaboration. Further, growing demand for greater analytical capabilities and predictive insights to improve decision making in relation to workforce actions has improved the market’s general health.
Trade promotion management (TPM) and trade promotion optimization (TPO) are the processes and technologies that consumer goods manufacturers leverage to plan, manage and execute the activities that require collaborative promotional activity from their retail partners. Collectively, we refer to them as "trade promotion execution" (TPx). The solutions in the market are currently offered either separately or as part of a combined package, and to date, have largely been used to deliver promotional activity in brick-and-mortar locations.
Multimodal domestic transportation management systems (TMSs) are a subset of the global TMS market. They generically refer to the category of software that deals with the planning and execution of the physical movement of goods across the supply chain. This market focuses on holistic multimodal domestic TMSs for use by shippers (such as manufacturers, retailers, distributors and wholesalers) or non-asset-based, third-party logistics (3PL) organizations. The primary emphasis is on systems that support for-hire transportation management operations. This is where users employ a variety of shipping modes, including over the road, private/dedicated fleet, small package, rail and intermodal. Global companies and companies that import products from different regions also use air and ocean as a main transport mode, which also can be covered by some, but not all, of the multimodal domestic TMS vendors.
Unified Price, Promotion and Markdown Optimization (UPPMO) is technology that uses predictive analytics and optimization capabilities to plan and manage every aspect of pricing (i.e., initial, regular, promotion and markdown). This technology can provide improved pricing and promotion planning and management throughout the entire life cycle of the merchandise. Individual price, promotion and markdown optimization solutions are being combined to form a unified solution to better align with the way that price is managed during the product's life, whether short-seasonal products or multiyear basic replenishment items.
The utility customer information systems (CIS) market is composed of utility companies seeking software solutions that address utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: Account management Order processing Product/service management Rate design Billing Credit and collection Accounts receivable Statement preparation Payment processing For customer service, CISs support multiple client interaction channels, such as call centers and interactive voice response/voice response units. They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots), as well as customer self-service needs.
Gartner defines a warehouse management system (WMS) as "a software application that helps manage the operations of a warehouse or distribution center (DC)." WMS applications offer capabilities such as receiving, put-away, stock locating, inventory management, cycle counting, task interleaving, wave planning, order allocation, order picking, replenishment, packing, shipping, labor management and automated materials-handling equipment interfaces. These systems incorporate mobile devices along with bar code and, possibly, RFID scanning/sensing to form the transactional foundation of a WMS. Gartner includes integrated functionality what we refer to as extended WMS capabilities as components of a WMS evaluation. These include labor management, slotting, yard management, voice picking, parcel manifesting, value-added services, light manufacturing/kitting and third-party logistics (3PL) billing. We do not, however, consider stand-alone solutions in these areas as part of this market
Companies have put considerable effort into optimizing their processes in the warehouse and in transportation. Operations in the yard, which connects transportation and, specifically, the truck to the warehouse, for both inbound and outbound operations, has in many cases been left behind or ignored. Yard management systems offer the capabilities to make yard operations more efficient by increasing the visibility of gate operations, yard processes and dock-door activities. Yard management includes a set of capabilities that deals with the management and process execution activities related to or impacting a company's shipping yard and dock doors, taking into consideration equipment, facility and employee constraints, as well as activity demand. In its simplest form, yard management can automate the tracking of assets (e.g., trailers or containers) in a yard for the purpose of more efficiently finding and handling them.