3.0
2 Reviews (All time)
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Sharpen Technologies is present in 2 markets with 1 product. Sharpen Technologies has 2 reviews with an overall average rating of 3.

Contact Center as a Service

Contact center as a service (CCaaS) is a SaaS-based application that enables customer service organizations to manage multichannel customer interactions holistically (using self- and assisted-service) from both customer experience and an employee experience perspective. CCaaS solutions are large systems of differentiation, enabling an adaptive, flexible delivery model with both native capabilities across the four pillars of great customer service, as well as productized integrations to partner solutions, through application marketplaces. Contact Center-as-a-Service providers enable platform standardization across the customer service organization

Sharpen Technologies has 1 product in Contact Center as a Service market

Workforce Engagement Management

The emergence of workforce engagement management (WEM) software characterizes the evolution of the established, multibillion-dollar workforce optimization (WFO) software market. The WEM landscape is defined by functionality that includes support for: • Recruitment and onboarding • Evaluation and improvement • Time management • Assistance and task management • Metrics and recognition • The voice of the employee (VoE)

Sharpen Technologies has 1 product in Workforce Engagement Management market