Gartner defines managed hybrid cloud hosting (MHCH) as a standardized, productized offering that combines a cloud-enabled system infrastructure platform — consisting of a pool of compute, network and storage hardware — with cloud infrastructure framework software to facilitate self-service and rapid provisioning. In addition to offering this service from cloud infrastructure located in its own data center, the provider must offer a choice of using a hyperscale public infrastructure as a service (IaaS) provider or an Asian country-specific, large-scale IaaS provider. The infrastructure platform should be located both in a service provider's data center for the cloud-enabled system infrastructure (CESI) platform and in an Asia country for the public IaaS platform. It also requires the use of a standardized deployment across all service provider customers and leverages a single codebase.
Gartner’s view of the MNS market is focused on externally provided network operations center (NOC) life cycle services delivering on both the current and emerging needs of end-user customers. The MNS market consists of globally capable providers of MNS that provide service management functions for the operation of enterprise networks for two managed network services: Managed LAN/WLAN services (i.e., MNS for LAN) include the management of all in-scope enterprise LAN customer premises equipment (CPE), inclusive of a single point of contact (SPOC) ownership for the life cycle management of these devices. Managed WAN services (MNS for WAN) include the management of all in-scope enterprise site edge networking CPE and WAN transport management. These services provide life cycle management for site edge CPE, such as routers and SD-WAN. Additionally, MNS providers provide a SPOC for troubleshooting ownership with all WAN transport services connecting client sites.
Cloud managed service providers (MSPs) offer managed and professional services on major public cloud platforms, including Alibaba Cloud, Amazon Web Services (AWS), Google Cloud Platform (GCP), IBM Cloud, Microsoft Azure, Oracle Cloud and Tencent Cloud. Cloud MSPs offer a broad range of services, including consulting and advisory, agile application development, migration, automation, cloud brokerage, and managed services. MSPs must offer a cloud management platform (CMP) that can support multiple public cloud platforms.