4.3
77 Reviews (All time)
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Stefanini is present in 4 markets with 1 product. Stefanini has 77 reviews with an overall average rating of 4.3.

Managed Workplace Services, Europe (transitioning to Outsourced Digital Workplace Services)

Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market. MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users. EUO services include: Service desk Desktop/laptop outsourcing services, for both physical and virtual devices Mobility services, to manage mobile devices and tablets MWS is centered on delivering a digital workplace experience that promotes the digital dexterity of end users, boosting employee engagement and agility through a more consumerized work environment, and increasing employee retention.

Stefanini has 1 product in Managed Workplace Services, Europe (transitioning to Outsourced Digital Workplace Services) market

Managed Workplace Services, North America (transitioning to Outsourced Digital Workplace Services)

Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market. MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users. EUO services include: Service desk Desktop/laptop outsourcing services, for both physical and virtual devices Mobility services, to manage mobile devices and tablets MWS is centered in delivering a digital workplace experience to end users so organizations can leverage their digital dexterity in the development of new digital business services. The goal is to boost employee engagement and agility through a more consumerized work environment.

Stefanini has 1 product in Managed Workplace Services, North America (transitioning to Outsourced Digital Workplace Services) market

Outsourced Digital Workplace Services

Gartner defines Outsourced Digital Workplace Services as the market for managed workplace services that deliver the services, tools, and capabilities to help organizations advance their digital workplace strategy. A digital workplace services strategy is a business strategy that leverages an engaging and intuitive work environment to boost workforce digital dexterity — the ambition and ability to apply technology to improve business capabilities. Although the digital workplace strategy itself cannot be outsourced, organizations can leverage service providers to deliver the transformation and manage the tools and capabilities necessary to transform the employee experience to make it more engaging and increase discretionary effort.

Stefanini has 1 product in Outsourced Digital Workplace Services market

Virtual Customer Assistants

A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition.

Stefanini has 1 product in Virtual Customer Assistants market