End-user computing and support organizations use client management tools (CMTs) to automate endpoint management tasks. CMTs perform the following technical functions: • OS deployment • Hardware and software inventory • Software distribution • Patch management • Configuration management (e.g., scripts) • Security configuration management • Remote control Organizations primarily use CMTs to manage PCs running Microsoft Windows and Apple macOS. Although most organizations still leverage separate management approaches for mobile devices and PCs, unified endpoint management (UEM) supports the convergence of enterprise mobility management (EMM) and CMT functionality. Organizations are increasingly looking for a single vendor and management platform to support PCs and mobile devices.
The Endpoint Detection and Response Solutions (EDR) market is defined as solutions that record and store endpoint-system-level behaviors, use various data analytics techniques to detect suspicious system behavior, provide contextual information, block malicious activity, and provide remediation suggestions to restore affected systems. EDR solutions must provide the following four primary capabilities: • Detect security incidents • Contain the incident at the endpoint • Investigate security incidents • Provide remediation guidance
Gartner defines software asset management tools as products that help optimize software and SaaS spend while supporting the automation of tasks required to maintain compliance with software license and SaaS subscription use rights. SAM tools provide in-depth analysis and management of software assets by decoding software license entitlements, automating the collection of software consumption data, establishing vendor-specific effective license positions (ELP), governing software assets, optimizing software value, and sharing information with other tools and stakeholders.
Gartner defines unified endpoint management (UEM) as a tool that provides agent and agentless management of computers and mobile devices through a single console. Modern UEM tools: Provide a user-centric view of devices across device platforms Offer agent and/or agentless management through native Windows 10, macOS and Chrome OS controls Offer agentless management through native Apple iOS/iPad OS and Google Android controls Aggregate telemetry and signal from identities, apps, connectivity and devices to inform policy and related actions Aggregate and analyze technology performance and employee experience data Integrate with identity, security and remote-access tools to support zero-trust access and contextual authentication, vulnerability, policy, configuration, and data management Manage nontraditional devices, including Internet of Things (IoT) devices, wearables and rugged handhelds