Gartner defines “content delivery networks” as highly distributed edge-based cloud delivery platforms that provide the following functionality: content acceleration, API caching, image optimization, streaming video delivery, web application and perimeter security, and edge compute and storage. CDN providers deploy tens to hundreds of caching, storage and compute nodes in owned and third-party data center locations via public and private Internet Protocol networks.
Gartner defines managed hybrid cloud hosting (MHCH) as a standardized, productized offering that combines a cloud-enabled system infrastructure platform — consisting of a pool of compute, network and storage hardware — with cloud infrastructure framework software to facilitate self-service and rapid provisioning. In addition to offering this service from cloud infrastructure located in its own data center, the provider must offer a choice of using a hyperscale public infrastructure as a service (IaaS) provider or an Asian country-specific, large-scale IaaS provider. The infrastructure platform should be located both in a service provider's data center for the cloud-enabled system infrastructure (CESI) platform and in an Asia country for the public IaaS platform. It also requires the use of a standardized deployment across all service provider customers and leverages a single codebase.
The managed IoT connectivity service market enables connectivity, data collection and analysis, and additional decision services that are necessary for connected solutions, including: Connections can use various technologies. Connections can be cellular (2G, 3G, 4G/LTE and 5G), satellite, LPWA networks (3GPP and non-3GPP) and managed field-area networks (FANs). Public hot spots are not part of the scope. Managed IoT connectivity services also enable businesses and IoT providers to collect, analyze and interact with data streams, thus providing businesses with the ability to monitor, manage and control (manually and through automation) assets associated with business processes. Additionally, managed IoT connectivity services may encompass integrated and managed IT infrastructure and systems, operational technology (OT) infrastructure and systems, software, network services (connectivity), and IT services.
This market consists of providers of globally available managed SD-WAN services. These providers operationally manage customers' SD-WAN products, which are physical appliances or software instances that are either enterprise-owned or included with the service. Managed SD-WAN products typically reside on the customer's premises, are governed by an SLA and are priced on a monthly recurring basis. Providers offer managed SD-WAN services independently of, or in conjunction with, WAN transport, although the services must include a single point of contact (SPOC) for management inclusive of WAN transport.
MSSs provide organizations with a variety of management and operational services specific to security technologies and business outcomes for security. Capabilities include security monitoring, detection and response, exposure assessment and management as well as security consulting and security technology implementation. MSSs are delivered in a variety of modes, in the providers’ cloud infrastructure, as consultative engagements or through staff augmentation and on-premises. MSS providers offer a variety of different engagement models. These include heavily customized and consultancy-led models and commoditized technology management-driven experiences.
Gartner defines the network service global market as the delivery of fixed corporate networking services with worldwide coverage. Services that this market evaluates include established global network services and emerging global network service categories, as follows: WAN services, predominantly managed hybrid WANs, cloud connectivity, Session Initiation Protocol (SIP) trunking, managed software-defined WAN (SD-WAN) services, network on-demand services, NFV services and vCPE.
All unified communications (UC) solutions are intended principally to improve user productivity and enhance business processes that relate to communications and collaboration. Gartner defines UC solutions — equipment, software and services — as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications, and, in some cases, consumer applications and devices. UC offers the ability to significantly improve how individuals, groups and companies interact and perform. The UC solutions that enterprises deploy range from stand-alone suites from single vendors, to integrated applications and platforms from multiple vendors. UC is often deployed to extend and add functionality to established communications investments.
Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides many of the same functions as premises-based unified communications (UC) solutions. The core capabilities of UCaaS offerings include those in the following areas: Telephony Meetings Messaging Software apps (formerly software clients) Communication APIs and SDKs Adjacent services