8 Reviews (All time)
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Telia Company is present in 1 market with 1 product. Telia Company has 8 reviews with an overall average rating of 4.3.

Contact Center as a Service

Gartner defines CCaaS as a software as a service (SaaS)-based application that enables customer service organizations to manage multichannel customer interactions holistically in terms of both customer experience (CX) and employee experience. CCaaS solutions are largely systems of differentiation. They enable an adaptive, flexible delivery model with native capabilities across the four pillars of great customer service (see the descriptions of core and optional capabilities below) and productized integrations with partner solutions through application marketplaces.

Telia Company has 1 product in Contact Center as a Service market