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The IT process automation (ITPA) tool market is composed of solutions that automate IT processes (with increasing cross-functional organizational requirements) to improve operational efficiency, mitigate operational risk, reduce costs, offset the negative effects of complexity and improve standards enforcement. ITPA tools function primarily at the IT services level. They coordinate the execution of work, sequence the timing of subordinate workflow and scripts, and orchestrate the delivery of multiple tasks and services across different IT groups and models.

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