Retail Distributed Order Management (DOM) systems use rule-based procedures to determine how best to fulfill customer orders — a key consideration for balancing both fulfillment lead times and retailer's costs. The purpose of a DOM application is to allow retailers and CP companies to maximize order fulfillment while balancing two constraints: the customer expects their order to be fulfilled on time and in full and the company wishes to meet these customer expectations but at the lowest possible cost of order fulfilment. The DOM therefore, looks to orchestrate and optimize the process of customer order fulfillment through managing these constraints and without having to trade off one over the other.
Gartner defines a warehouse management system (WMS) as "a software application that helps manage the operations of a warehouse or distribution center (DC)." WMS applications offer capabilities such as receiving, put-away, stock locating, inventory management, cycle counting, task interleaving, wave planning, order allocation, order picking, replenishment, packing, shipping, labor management and automated materials-handling equipment interfaces. These systems incorporate mobile devices along with bar code and, possibly, RFID scanning/sensing to form the transactional foundation of a WMS. Gartner includes integrated functionality what we refer to as extended WMS capabilities as components of a WMS evaluation. These include labor management, slotting, yard management, voice picking, parcel manifesting, value-added services, light manufacturing/kitting and third-party logistics (3PL) billing. We do not, however, consider stand-alone solutions in these areas as part of this market