CC&C systems are IT systems deployed by healthcare providers, and used by clinicians and support staff to communicate and collaborate on patient-related activities. They are used to share patient information, capture alarms and notifications, and optimize care transitions and patient throughput. CC&C systems can contribute to improved patient safety, outcomes, satisfaction and retention. They offer secure messaging, collaborative and integration capabilities that amount to the convergence of conventional inpatient communications technologies such as the private branch exchange (PBX), VoIP, email and paging with more advanced capabilities associated with the smartphone, wearables and the cloud. CC&C systems are used to coordinate the activities of care team members in an effort to improve: • Care measures • Clinical workflows • Patient experience • Patient safety • Patient throughput • Transitions of care
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