Managed mobility services (MMS) encompass the IT and business process services provided by external service providers (ESPs) required to plan, procure, provision, activate, manage and support mobile devices, mobile network services, related mobile management systems, mobile applications and application stores. For this market, "devices" include smartphones, tablets and purpose-built field service equipment with embedded connectivity. This market pertains to both corporate-liable devices, and individual-liable, or "bring your own device" (BYOD), users.
Telecom expense management services enable enterprises’ IT, procurement and finance departments to order, provision, support and manage costs of corporate telecommunications, associated IT services and their inventories. (These may include fixed and mobile telephony and data, cloud licenses, unified communications as a service [UCaaS] licenses, and Internet of Things [IoT] connectivity.) TEM services also include business intelligence (BI) and reporting suitable for supporting C-level strategic decision making. Gartner’s TEM coverage focuses on SaaS-based applications and platforms, managed services, and associated professional services.