Managed mobility services (MMS) comprise the vendor-provided IT and business process services required to plan, procure, provision, activate, manage, secure and support mobile devices, related mobile management systems and mobile applications Gartner’s coverage of MMS focuses on a provider taking over the responsibility for device acquisition, day-to-day IT management administration and support routines for mobile devices. MMS also includes business process services — such as expense management, asset management and logistics, including forward and return logistics and recycling, ordering, and provisioning — as well as help desk services. Enterprises seek tools, skills, process, governance and discipline related to MMS to ensure that their mobile devices are operationally effective and managed at a competitive cost (including when compared with the cost of managing the devices internally). Consequently, enterprises’ requirements may necessitate the sourcing and vendor management of multiple providers, or the use of third-party program management (for example, multisourcing service integration). MMS is generally consumed as bundled IT and business process services in combination with UEM software (which includes mobile device management [MDM] software).