Gartner defines the Application Performance Monitoring and Observability Market as software that enables the observation and analysis of application health & user experience. The targeted roles are IT operations, site reliability engineers, cloud and platform ops, application developers and product owners. These solutions may be offered for self hosted deployment, as a vendor managed hosted environment, or via SaaS.
ITIM tools capture the health and resource utilization of IT infrastructure components no matter where they reside (for example, in a data center, at the edge, infrastructure as a service [IaaS] or platform as a service [PaaS] in the cloud). This enables I&O leaders to monitor and collate the availability and resource utilization metrics of physical and virtual entities, including servers, containers, network devices, database instances, hypervisors and storage. Notably, these tools collect data in real time and perform historical data analysis or trending of the elements they monitor.