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Executive Summary: Reimagining IT: The 2011 CIO Agenda

1 January 2011


Modest budget growth and growing legacy requirements have forced CIOs and IT to make heavy operational commitments. New lighter-weight technologies and IT models enable CIOs to reimagine IT and focus on two objectives that elude many IT organizations: growth and strategic impact. ...

Analyst(s): Mark P. McDonald Dave Aron

Executive Summary: Leading People Through Periods of Unplanned Demand

1 February 2011


CIOs must develop strategies to respond to the spikes in unplanned demand that plague IT. With IT environments becoming leaner, this means sustaining critical priorities while adapting to additional work requirements. The problem for many CIOs is that they may already be operating ...

Analyst(s): Heather Colella Diane Berry

Executive Summary: Optimizing IT Assets: Is Cloud Computing the Answer?

1 February 2011


Changing markets and new technology are raising the bar on IT asset performance. Approaching IT asset investment as a planned journey allows CIOs to optimize their investment decisions. This report addresses the question, What are CIOs doing to optimize their IT assets? “Optimizing ...

Analyst(s): Andy Rowsell-Jones Barbara Gomolski

Executive Summary: A Different Theory of the Firm and IT: Comprehensive Value and Dynamic Capabilities

1 April 2011


If you were creating a company from scratch, would you immediately copy the processes, practices and structures of today’s enterprises, or would you do something different? Either way, you would start with the need to create value, but then the idea of value may change, broadening ...

Analyst(s): Mark P. McDonald Jeffrey Cole

Executive Summary: Don't Waste a Crisis: Becoming an Engaged IT Organization

1 March 2011


A crisis can strike anytime. IT organizations focused solely on supplying expected services cannot react to a crisis quickly or effectively, and so they risk becoming commoditized or obsolete. The business-engaged IT organization, however, uses a crisis as an opportunity to help ...

Analyst(s): Patrick Meehan Leigh McMullen Jacques Begin

Executive Summary: Masters of Innovation: What CIOs Can Learn From the World's Best Innovators

1 May 2011


It’s long been known that innovation is not achieved through business-as-usual practices. Yet a majority of enterprises still struggle to support it. This report studies master innovators—individuals who create breakthrough results through serial innovation—and analyzes how CIOs ...

Analyst(s): Mary Mesaglio Dave Aron Cristina Lazaro

Executive Summary: Benefits Realization: The Gift That Keeps On Giving

1 September 2011


The only reason to make business investments, including IT-intensive ones, is to generate business value (the benefits). But most enterprises and their IT organizations have weak benefits realization practices. This weakness is becoming more of an issue as IT-intensive investments ...

Analyst(s): Dave Aron Michael Smith

Executive Summary: Managing Strategic Partnerships

1 June 2011


To support business value and innovation-focused initiatives, CIOs are expanding their use of partnerships as they conduct traditional run-the-business activities. The increased complexities inherent in these partnerships, which generate high business value, cannot be effectively ...

Analyst(s): Partha Iyengar Heather Colella William R. Snyder

Executive Summary: Capturing Business Value From Mass-Market Mobile Technologies

1 August 2011


The “consumerization” of IT with mobile devices and their ecosystem of applications—what this report calls “mass-market mobility”—has gone into overdrive. CIOs need to focus on how these devices drive innovation and create business value, carefully balancing device and data control ...

Analyst(s): Andy Rowsell-Jones Nick Jones Monica Basso

CIO Power Politics Executive Summary

1 October 2011


Leadership and power go hand in hand. CIOs often have significant positional power, yet typically they must deal with an array of enterprise stakeholders with equal or superior power. Many CIOs view power as inherently negative, rather than as an asset essential to strong leadership. ...

Analyst(s): Tina Nunno Heather Colella

Executive Summary: Building the IT Brand: Impacting the Front Office and Beyond

1 October 2011


CEOs expect technology to power the business into adjacent markets and channels. To be successful in this mission, CIOs must build a strong IT “brand” as credible providers of front-office and customer-facing business solutions. Branding is not normally part of IT’s lexicon, and this ...

Analyst(s): Patrick Meehan Leigh McMullen

Executive Summary: New Skills for the New IT

1 November 2011


With almost half of CIOs planning to move most applications and infrastructure to the cloud over the next four years, and with the rapid rise of social media and new digital technologies, CIOs have an opportunity to re-imagine IT. As the automation of operational processes and the ...

Analyst(s): John P. Roberts Lily Mok

Executive Summary: Amplifying the Enterprise: The 2012 CIO Agenda

1 January 2012


Technology’s role in the enterprise is increasing. This does not mean, however, that the role of the IT organization is increasing. CIOs concentrating on IT as a force of operational automation, integration and control are losing ground to executives who see technology as a business ...

Analyst(s): Mark P. McDonald Dave Aron

Executive Summary: Apple: At the Vanguard of Change?

1 December 2011


Apple is at the forefront of a wave of consumer-focused vendors that IT is increasingly being asked to support. The company’s business model does not follow that of the traditional IT enterprise vendor; therefore, Apple has not been a vendor of choice for most IT organizations. Still, ...

Analyst(s): Mary Mesaglio Ken Dulaney Michael A. Silver

Executive Summary: Sustainable Enterprise Change

1 February 2012


As enterprises face increased pressure to change, traditional management practices no longer provide an effective solution. When an enterprise tries to cope with too much change for too long, it becomes fatigued and less able to take on new change, no matter how important. Fortunately, ...

Analyst(s): Lee Weldon Richard Hunter Cassio Dreyfuss

Define Your Customization Strategy for SaaS/Cloud Business Applications

4 January 2017 |  8 July 2014


ERP and application managers struggle to transition their existing customization approaches from on-premises to cloud-based applications. Extensive customizations and complex integrations will make automatic application upgrades of shared business logic less feasible and will introduce ...

Analyst(s): Christian Hestermann

Five Golden Rules for Creating Effective Security Policy

15 May 2017 |  17 September 2014


Security policies that are developed by the security team in isolation alienate the rest of the organization and lead to high levels of resistance and counterproductivity. A rigid policy unnecessarily removes your ability to consider multiple options to hard or complex problems. ...

Analyst(s): Rob McMillan Jay Heiser

Plan Now for the Future of Converged Infrastructure

8 July 2016 |  6 February 2015


CI is becoming less monolithic and hardware-defined and more software-defined and intelligent, allowing I&O leaders to benefit from improved infrastructure agility and simplified system management. The value proposition of CI is expanding to include easier alignment between IT ...

Analyst(s): George J. Weiss

Organizing for Big Data Through Better Process and Governance

7 July 2016 |  10 March 2015


Despite all the hype surrounding big data, information leaders and analytics leaders are struggling to turn proofs of concept into demonstrable business value. Time is ticking and trust will disappear once big data hits the Trough of Disillusionment. Big data requires new skills ...

Analyst(s): Frank Buytendijk Thomas W. Oestreich

Make Mobile Part of Your Digital Workplace Strategy

25 July 2016 |  26 March 2015


Rapidly changing mobile technologies are challenging enterprises in the design and development of their digital workplace initiatives. Changing usage patterns necessitate that IT continues to change its approach to end-user devices, services and applications to support aspects of ...

Analyst(s): Leif-Olof Wallin Ken Dulaney Matthew W. Cain

How to Manage Customer Experience Metrics

8 November 2016 |  20 May 2015


The majority of organizations already measure a wide variety of customer experience (CX) metrics across different departments and owned by different individuals. The challenge is in the lack of understanding of the range of metrics as well as their oversight and management across ...

Analyst(s): Ed Thompson

Powering Customer Experience With the Trusted 360-Degree View

21 September 2016 |  26 May 2015


Requirements for a trusted 360-degree view of the customer to enhance the customer experience (CX) are forcing information leaders to initiate or expand master data management (MDM) programs at an increasingly rapid pace. Information leaders at CX-focused organizations that have already ...

Analyst(s): Bill O'Kane Saul Judah

Gartner's Seven Types of Customer Experience Projects

8 September 2016 |  27 May 2015


Most organizations are working to improve the customer experience, without realizing that they have multiple projects all running in parallel with the same ultimate aim. The first challenge is in identifying the various customer experience projects. Most executives underestimate ...

Analyst(s): Ed Thompson

Customer Experience Is the New Competitive Battlefield

8 November 2016 |  4 June 2015


Customer experience management is top of the CEO's agenda — see CEOs, CIOs and chief marketing officers have become interested in this topic because low-cost and ubiquitous access to information for customers, the rise of globalization, and the "death of distance" mean that customers ...

Analyst(s): Ed Thompson Jake Sorofman

The Future of the Data Center in the Cloud Era

22 September 2016 |  19 June 2015


Cloud services will evolve into an integral part of all IT strategies. A multicloud strategy will become a common strategy for the majority of enterprises. On-premises or enterprise-owned data centers will continue, but applications and business demands will determine where compute ...

Analyst(s): David J. Cappuccio