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Magic Quadrant for WAN Edge Infrastructure

18 October 2018

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By year-end 2023, more than 90% of WAN edge infrastructure refresh initiatives will be based on virtualized customer premises equipment (vCPE) platforms or software-defined WAN (SD-WAN) software/appliances versus traditional routers (up from less than 40% today). WAN edge infrastructure ...

Analyst(s): Joe Skorupa Andrew Lerner Christian Canales Mike Toussaint

Magic Quadrant for Contact Center as a Service, North America

17 October 2018

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CCaaS Functional Capabilities Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure (CCI). The key differences are that with CCaaS: connectivity to other cloud-based applications may be easier; consumption ...

Analyst(s): Drew Kraus Steve Blood Simon Harrison Daniel O'Connell

Magic Quadrant for Distributed File Systems and Object Storage

18 October 2018

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By 2022, more than 80% of enterprise data will be stored in scale-out storage systems in enterprise and cloud data centers, up from 40% in 2018. By 2022, 30% of enterprises will implement at least one of the hybrid cloud storage approaches, up from 5% in 2018. This document was revised ...

Analyst(s): Julia Palmer Raj Bala John McArthur

Magic Quadrant for Contact Center as a Service, Western Europe

17 October 2018

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CCaaS Functional Capabilities Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption ...

Analyst(s): Simon Harrison Steve Blood Drew Kraus Daniel O'Connell

Magic Quadrant for Life Insurance Policy Administration Systems, Europe

17 October 2018

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Policy administration systems are the fundamental foundations that underpin a life insurance company’s digital strategy. The capabilities provided by a policy administration system can enable a life insurer to fundamentally shift its ability to compete in an evolving digital insurance ...

Analyst(s): Laurie Shotton Manav Sachdeva

SWOT: Intel, IoT Business, Worldwide

17 October 2018

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The market for Internet of Things (IoT) devices is rapidly expanding and is driving demand for a wide range of semiconductor chips covering processing, communications and sensing technologies. By 2021, the IoT will provide a $43 billion revenue opportunity for semiconductor vendors ...

Analyst(s): Alan Priestley Bill Ray

Critical Capabilities for Meeting Solutions

15 October 2018

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Meeting solutions that are bundled with cloud office products are often deployed corporatewide, but compete with stand-alone meeting solutions for internal collaboration needs, particularly when a consistent interface is required across multiple platform types. Successful external ...

Analyst(s): Tom Eagle Mike Fasciani Adam Preset

Critical Capabilities for Integrated Risk Management

16 October 2018

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Integrated risk management (IRM) solution providers are expanding their capabilities into other IRM use cases; this addresses the growing demands of organizations seeking a single-vendor, integrated solution set as a foundation for their risk management application portfolio. The ...

Analyst(s): John A. Wheeler Jie Zhang

Critical Capabilities for Contact Center as a Service

17 October 2018

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While the contact center as a service (CCaaS) providers assessed in this report this year can be described as having global capabilities, most implementations are for the international offices of a domestic customer. Only a few providers are actively seeking to expand into new geographical ...

Analyst(s): Steve Blood Drew Kraus Simon Harrison

Critical Capabilities for Life Insurance Policy Administration Systems, Europe

17 October 2018

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Portal capabilities of the European policy administration vendors continue to improve and become more dynamic, with wider capabilities. Vendors are using partnerships and in-house developments to incorporate needs analysis, chatbots and roboadvisor capabilities, while improving the ...

Analyst(s): Laurie Shotton Manav Sachdeva

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