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Magic Quadrant for Workforce Engagement Management

12 February 2019

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The emergence of workforce engagement management (WEM) software characterizes the evolution of the established, multibillion-dollar workforce optimization (WFO) software market. Emphasis on improving the operational performance of customer service staff persists. Recording and assessing ...

Analyst(s): Simon Harrison Jim Davies

Magic Quadrant for Data and Analytics Service Providers, Worldwide

12 February 2019

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By 2022, buyers of data and analytics services will disqualify over 50% of providers due to lack of business knowledge and coverage of essential data strategy and data management skills. By 2022, over half of data and analytics services will be performed by machines instead of human ...

Analyst(s): Jorgen Heizenberg Twiggy Lo Ehtisham Zaidi Shubhangi Vashisth Gareth Herschel

Vendor Rating: Red Hat

19 February 2019

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Vendor Rating: Red Hat Source: Gartner (February 2019) Red Hat has achieved the status of a strategic, multiproduct portfolio software vendor among its growing number of enterprise customers. Its open-source software (OSS) model has penetrated nearly every layer of enterprise IT that ...

Analyst(s): Dennis Smith Daniel Bowers Gary Spivak Julia Palmer Paul Vincent

Vendor Rating: Orange

12 February 2019

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Vendor Rating for Orange Source: Gartner (February 2019) Orange is one of the world’s largest telecom companies by revenue, with more than €41 billion (equivalent to more than US$46 billion) in revenue for the 12-month period ending 30 September 2018. Enterprise revenue represents one ...

Analyst(s): Pablo Arriandiaga Lisa Unden-Farboud Stephanie Baghdassarian Steve Blood Frank Marsala Gaspar Valdivia Ibo Sanz Castedo To Chee Eng

Critical Capabilities for Digital Experience Platforms

12 February 2019

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The fragmented DXP market offers at least two distinct types of DXPs: centralized platforms and integrated suites of products. This often leads to buy versus build questions and decisions. Disjointed buying behavior is prevalent across all types of organizations and verticals. Larger ...

Analyst(s): Irina Guseva Gene Phifer Mike Lowndes Gavin Tay

Website Content Audit Tool

19 February 2019

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G00705736 This tool helps B2B marketing leaders test website content assets for alignment with customer needs and sort them into one of three outcomes — remove, revise and keep as is. This tool is based on a decision tree (see Figure 1) that National Instruments used as a filter to ...

Analyst(s): Marketing Research Team

Maturity Model for Quote-to-Cash Technology

21 February 2019

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Modern quote-to-cash software applications deliver substantial improvements to both revenue and margins, with the return on investment (ROI) sometimes measured in months. Only 4% of the companies of conference attendees polled by Gartner in September 2018 had deployed a differentiating ...

Analyst(s): Mark Lewis

Accelerate Benefits of ERP With Enterprise Agile

21 February 2019

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Application organizations often don’t use agile delivery methods for ERP because they lack understanding of how to configure ERP work in process increments that agile methodology can address. They lack a fulcrum for exerting leverage with “agile.” ERP vendors and their system integrator ( ...

Analyst(s): Mike West Tim Faith

Get Ready for Blockchain to Reshape Society

19 February 2019

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An enterprise cannot operate without regard to society, as society offers the infrastructure in which it does business. But enterprises often try to minimize social contributions. A lack of adequate transparency, citizen and consumer control, and recourse is damaging overall trust ...

Analyst(s): David Furlonger Rajesh Kandaswamy Christophe Uzureau

How PPM Leaders Can Leverage Lean Principles

19 February 2019

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Program portfolio management (PPM) leaders that passively perform uncalibrated activities within their localized PMOs are often perceived as slow encumberments to change. Failure to critically examine processes, reports, metrics and resource skill sets within the PMO on a regular ...

Analyst(s): Sarah Davies

How to Select a Penetration Testing Provider

19 February 2019

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The market for penetration testing providers is overwhelming for most buyers, which makes it challenging to identify a provider that can meet a buyer’s requirements and fit within their budget. Many penetration testing buyers fail to fully prepare for the purchasing decision, with ...

Analyst(s): Toby Bussa Claudio Neiva Prateek Bhajanka

How to Successfully Implement Your ITSM Tool

19 February 2019

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Poorly managed IT service management (ITSM) implementation can lead IT staff to view the inevitable change in working practices as a threat, resulting in resistance and a low rate of adoption across IT and the business. Many organizations do not have a clear process implementation ...

Analyst(s): Mark Cleary Rich Doheny Mark Ray

Toolkit: A Checklist for SaaS Security Features

19 February 2019

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SaaS applications, especially those from Tier 1 and possibly those from Tier 2 providers, are generally very secure as starting points, but they may be extremely difficult to use securely. SaaS applications often target the non-IT buyer; in some cases, vendors appear to intentionally ...

Analyst(s): Steve Riley Jay Heiser

Market Guide for Vehicle Routing and Scheduling

19 February 2019

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Vehicle routing and scheduling (VRS) vendors are modernizing their applications by incorporating advanced technologies into their solutions. Artificial intelligence, machine learning technologies or forecasting capabilities provide fleet managers with more tools to plan and optimize ...

Analyst(s): Bart De Muynck Oscar Sanchez Duran

Market Guide for Consent and Preference Management

19 February 2019

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Maturing privacy regulations are expanding in footprint and adoption, with users increasingly looking for more transparency into how their information is being used. However, there is no consistent approach outlined by regulators or adopted by organizations to address these requirements. ...

Analyst(s): Nader Henein Bart Willemsen

Grow Your Brand With Cannabis Consumers

14 February 2019

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While there has been plenty of media coverage around legalization of cannabis as a political issue, there is far less information about who the actual cannabis consumers are and what’s important to them. It’s hard to assess cannabis’ real value with consumers and, thus, its marketplace ...

Analyst(s): Emily Moquin

Category Strategy on a Page Template

13 February 2019

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G00385916 It’s oftentimes difficult to develop category strategies that align with business objectives and deliver both procurement and business value. Procurement staff also face the additional challenge of communicating your category strategy to get internal buy-in from business ...

Analyst(s): Procurement Research Team

Forecast Analysis: Servers, Worldwide, 4Q18 Update

15 February 2019

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This quarterly updated document presents a discussion of the key highlights and associated assumptions for our most recent forecast. The server end-user spending outlook for 2019 has been increased to $79.6 billion (from $66.4 billion) based on continued demand and expected ASP increases ...

Analyst(s): Kiyomi Yamada Adrian O'Connell Frank Fabricius Jeffrey Hewitt Uko Tian Naveen Mishra Scot MacLellan Wataru Katsurashima Dalibor Djuran

To Innovate More, Define Failure, Not Success

14 February 2019

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Failure is necessary to innovate. But most corporate cultures revile failure and revere success, no matter what is being said publicly. Humans are naturally wired to avoid failure. In a corporate setting, this avoidance is heightened. Following advice from startups, children or others ...

Analyst(s): Mary Mesaglio

Over-the-Top TV Advertising Opportunities

13 February 2019

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Advertisers in the United States bought more than $2 billion of over-the-top (OTT) advertising in 2018, representing 40% year-over-year growth. The OTT ad seller marketplace is crowded and confusing. Many sellers offer various slices of inventory across a variety of creative execution ...

Analyst(s): Eric Schmitt

Printable Sourcing Pitfalls Cheat Sheets

13 February 2019

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G00386114 Use these printable cheat sheets to provide business partners with guidance on how to avoid the most common sourcing pitfalls. These cheat sheets cover the seven-step sourcing process, from defining the business problem to monitoring the contract. Each cheat sheet describes ...

Analyst(s): Procurement Research Team

4 Keys to Building WANs in the Digital Era

13 February 2019

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Today’s private wide-area networks (WANs) are not agile enough to adequately support distributed workloads between data center, private cloud and XaaS delivery models. Many enterprises are evaluating what to do with their existing MPLS networks. They may be overpaying for connectivity ...

Analyst(s): Jonathan Forest

Preventing Design Flaws in New Product Development

14 February 2019

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G00701638 "In new product development, timing is always an issue. The launch date is fixed, so we get into a time crunch in the back end. I always stress the concept of the three-legged stool — time, cost and quality — but all too often, time wins while quality suffers." As CEOs and the ...

Analyst(s): Quality Research Team

Navigating the Digital Commerce Payment Market

13 February 2019

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Application leaders fail to understand the various roles in the payment acceptance value chain, resulting in false comparisons and flawed conclusions about payment vendors and pricing models. Decision making based on these flawed conclusions causes operational inefficiencies, unexpected ...

Analyst(s): Dayna Ford

How to Put Over-the-Top TV Advertising to Work

13 February 2019

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A significant and growing portion of TV audiences cannot be reached via cable and broadcast — but can be found on over-the-top (OTT) TV. However, planning and measurement trail the mature TV market. OTT viewing is swelling, but audiences and ad inventory are highly fragmented. OTT measurement ...

Analyst(s): Eric Schmitt

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