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Magic Quadrant for Ad Tech

11 October 2018

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Gartner defines the ad tech market as technology for managing advertisements across channels, including search, display, video, mobile and social, with functions for targeting, campaign design, bid-management, analysis, optimization and automation of digital advertising. The ad tech ...

Analyst(s): Andrew Frank Lizzy Foo Kune James Meyers Eric Schmitt

Magic Quadrant for Contact Center as a Service, North America

17 October 2018

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CCaaS Functional Capabilities Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure (CCI). The key differences are that with CCaaS: connectivity to other cloud-based applications may be easier; consumption ...

Analyst(s): Drew Kraus Steve Blood Simon Harrison Daniel O'Connell

Magic Quadrant for Contact Center as a Service, Western Europe

17 October 2018

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CCaaS Functional Capabilities Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption ...

Analyst(s): Simon Harrison Steve Blood Drew Kraus Daniel O'Connell

Magic Quadrant for Life Insurance Policy Administration Systems, Europe

17 October 2018

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Policy administration systems are the fundamental foundations that underpin a life insurance company’s digital strategy. The capabilities provided by a policy administration system can enable a life insurer to fundamentally shift its ability to compete in an evolving digital insurance ...

Analyst(s): Laurie Shotton Manav Sachdeva

SWOT: Intel, IoT Business, Worldwide

17 October 2018

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The market for Internet of Things (IoT) devices is rapidly expanding and is driving demand for a wide range of semiconductor chips covering processing, communications and sensing technologies. By 2021, the IoT will provide a $43 billion revenue opportunity for semiconductor vendors ...

Analyst(s): Alan Priestley Bill Ray

Critical Capabilities for Meeting Solutions

15 October 2018

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Meeting solutions that are bundled with cloud office products are often deployed corporatewide, but compete with stand-alone meeting solutions for internal collaboration needs, particularly when a consistent interface is required across multiple platform types. Successful external ...

Analyst(s): Tom Eagle Mike Fasciani Adam Preset

Critical Capabilities for Integrated Risk Management

16 October 2018

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Integrated risk management (IRM) solution providers are expanding their capabilities into other IRM use cases; this addresses the growing demands of organizations seeking a single-vendor, integrated solution set as a foundation for their risk management application portfolio. The ...

Analyst(s): John A. Wheeler Jie Zhang

Critical Capabilities for Contact Center as a Service

17 October 2018

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While the contact center as a service (CCaaS) providers assessed in this report this year can be described as having global capabilities, most implementations are for the international offices of a domestic customer. Only a few providers are actively seeking to expand into new geographical ...

Analyst(s): Steve Blood Drew Kraus Simon Harrison

Critical Capabilities for Life Insurance Policy Administration Systems, Europe

17 October 2018

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Portal capabilities of the European policy administration vendors continue to improve and become more dynamic, with wider capabilities. Vendors are using partnerships and in-house developments to incorporate needs analysis, chatbots and roboadvisor capabilities, while improving the ...

Analyst(s): Laurie Shotton Manav Sachdeva

Market Guide for Loyalty Management

17 October 2018

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Industries that have long depended on loyalty initiatives — such as retail, and travel and hospitality — now face disruptive entrants able to entice consumers in other ways. Points and rewards alone cannot deliver true customer loyalty in the absence of great customer experience, product ...

Analyst(s): Benjamin Bloom

Agile Transformation Roadmap

15 October 2018

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G00700699 Many Applications teams are adopting agile methodologies to achieve greater speed, flexibility, and customer centricity. To successfully implement agile at scale, organizations must not only build the capabilities of delivery teams, but also improve coordination with IT ...

Analyst(s): CEB Applications Research Team

S&OP Process: Product Portfolio Planning

17 October 2018

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Most companies that have the product portfolio planning step in their sales and operations planning (S&OP) process, rarely do any planning leading into the product portfolio planning meeting. In many S&OP processes, the product review step is primarily a presentation of a ...

Analyst(s): Marko Pukkila Janet Suleski

Industry Strategy Execution Primer for 2018

17 October 2018

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Industry strategy execution covers demonstrating customer value, building and managing sales and channel strategies, and building the organization to scale successfully. Our research will focus on: Industry customer acquisition and retention Industry market and wallet share growth ...

Analyst(s): Monica Zlotogorski Venecia Liu Moutusi Sau

Why Clorox Embraces Value Chain Segmentation

17 October 2018

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Value chain segmentation (VCS), which translates the business strategy for both products and markets, can provide a competitive advantage in the marketplace. This methodology adopts a customized approach and can be applied in any business and any market globally.

Analyst(s): Supply Chain Community Contributors

EMEA Countries Logistics Index — West Africa

17 October 2018

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The majority of countries along the West African coastline are rich in natural resources. These include oil, forestry and agriculture, and precious metals. Their ability to mine and harvest these commodities has resulted in volatile, but relatively prosperous, economies when compared ...

Analyst(s): David Gonzalez

Market Guide for Client Management Tools

16 October 2018

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The client management tool market is mature, with most CMT-only vendors providing only incremental enhancements to their tools that fall short of many customer’s needs for easy-to-use, yet highly configurable, PC management capabilities. Factors that differentiate CMTs include security ...

Analyst(s): Roger Williams Rich Doheny

Market Guide for IT Financial Management Tools

17 October 2018

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Spending on ITFM tools is expected to grow at an estimated 19% compound annual growth rate (CAGR) over the next five years, due in part to an increased vendor focus on the midmarket. An ITFM/financial transparency tool remains an important, but often missing, asset for many I& ...

Analyst(s): Robert Naegle

Where to Organize the Work of Data and Analytics

17 October 2018

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Data and analytics work takes place all over the organization, and too few data and analytics leaders ask where that work should take place. Organizations are dynamic, and since no operating model works for every situation, organizational effectiveness with data and analytics often ...

Analyst(s): Andrew White Jorgen Heizenberg Mike Rollings

2019 CIO Agenda: Industry Insights Overview

16 October 2018

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The overall findings of the 2019 CIO survey are reported in This year’s survey gathered data from 3,102 CIO respondents in 89 countries and across a broad range of industries, representing $15 trillion in revenue and public-sector budgets and $284 billion in IT spending. Based on this ...

Analyst(s): Jan-Martin Lowendahl Andy Rowsell-Jones Chris Howard Tomas Nielsen

How to Architect and Deploy a SIEM Solution

16 October 2018

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A security information and event management (SIEM) project isn’t really a project. It is a process and program that an organization must refine over time. It is never “complete” and should never be left without attention. User and entity behavior analytics (UEBA)-SIEM convergence allows ...

Analyst(s): Anton Chuvakin Anna Belak Augusto Barros

2019 CIO Agenda: CSP Industry Insights

15 October 2018

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In comparison to 2018, a larger percentage of CSP CIOs mentioned “digital transformation” and “business growth” among their organizations’ top priorities. Artificial intelligence, analytics and cloud solutions are widely expected to be game-changing technology areas for CSPs. Increases ...

Analyst(s): Mentor Cana Neil Osmond

Cool Vendors in AI Applications for IoT

15 October 2018

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The renaissance in machine learning, combined with increasing IoT deployments, is forming a new foundation for digital business that has created opportunities for enterprises to increase operational efficiencies, enhance customer engagement and create new revenue streams. AI can ...

Analyst(s): Mark Hung

How to Effectively Employ PPM and PMO as a Service

17 October 2018

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Due to limited maturity, program and portfolio management (PPM) leaders often resist outsourcing services for project, program and portfolio management or have unrealistic expectations of its applicability. PPM leaders often outsource too few, too many or the wrong PPM functions, ...

Analyst(s): Joanne Kopcho Jim Longwood Matt Light

2019 CIO Agenda: Cross-Industry Insights

15 October 2018

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Across all industry segments, digitalization is a commonly mentioned organization priority and technology area for increased funding. Across industry segments, data analytics and cybersecurity are popular areas for increased funding. The one exception is in the customer-focused, ...

Analyst(s): Michelle Duerst Stephen Smith

2019 CIO Agenda: Retail Industry Insights

15 October 2018

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Significant movement into the scaling and refining stages of digitalization indicates that digital maturity is progressing in retailers. Digitalization is helping to close the gap on revenue growth as the top priority for retailers, reflective of the easing pressure in some major ...

Analyst(s): Robert Hetu

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