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Unleash Creativity and Innovation in Your Team

30 Jul 2018

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EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Creativity is one of hallmarks of high-performance teams. It enables you to innovate and stay ahead of the competition. But creativity and innovation can be lured, not demanded or bought. How do you free your own creativity, despite enormous pressure? How do you unleash your team's creativity? How do you co-innovate beyond your immediate team's boundaries (e.g., with vendors, universities and business)?

Analyst(s): Cindi Howson Frank Buytendijk

Compete or Collaborate? How Retailers Can Succeed Among Amazon and Other Rivals

30 Jul 2018

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EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 The continued disruption in retail is perpetuated by fierce online competition, emerging technologies, alternate business models, and escalating customer expectations. In order to succeed, retailers need to address these challenges collectively, so that each contributes to a greater value proposition for the customer. In this webinar, you'll learn strategies, technologies and trends to help you compete with retail rivals.

Analyst(s): Joanne Joliet

A Superior Customer Experience Strategy

26 Jul 2018

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EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Superior customer experience is one of the few remaining means of sustainable competitive differentiation. Face-to-face and voice interactions with customers are being steadily replaced by digital channels. As a result, the role of IT has become increasingly important in customer communication. This session lays out a strategy roadmap based on best practices. Join us to learn how to implement superior customer experience and achieve competitive differentiation.

Analyst(s): Jim Robinson

Progress Digital Business Transformation to Design and Delivery

26 Jul 2018

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EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 Digital business transformation has become a catch-phrase for practically any large change effort. Yet everyone seems to have their own definitions of what digital transformation means. This webinar identifies some common ambitions and high-level best practices for progressing digital transformation towards design and delivery.

Analyst(s): Tomas Nielsen

Top 10 Emerging Trends and Their Impacts on Infrastructure Teams

25 Jul 2018

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EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 As infrastructure and operations (I&O) leaders, CIO's and CTO's struggle to maintain existing operations while adapting to the increasing introduction of new technologies by business leaders. They rarely have time to look beyond short planning horizons. This webinar is designed to help you get ahead of the curve. We look at emerging trends in both business and technology and discuss their potential impact on IT.

Analyst(s): David J. Cappuccio

How to Prioritize Customer Experience and Employee Experience in Projects

24 Jul 2018

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EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Many digital business and IT projects suffer from forgetting the people involved - the humans as users of and participants in the systems being created or changed. Before, during, and after project execution, project leaders and product managers must refocus work to determine the human impact of delivered solutions. Other key IT and business roles must also alter their planning and delivery approaches to spend more time understanding the people perspective of change. This webinar provides key practices needed to assure the human dimension to change is not left out.

Analyst(s): Bruce Robertson

IoT Services Strategies to Win Buyers

24 Jul 2018

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EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 The internet of things (IoT) services market is highly competitive and challenging for most providers to win IoT engagements. During this webinar, Gartner highlights IoT research on buyer priorities and practices for leveraging external IoT services across their IoT journey, from project planning through ongoing operations. This insight will enable providers to create a winning set of go-to-market IoT services strategies and beat the competition.

Analyst(s): Denise Rueb

Build and Deploy Business Models and Strategy

23 Jul 2018

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EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 Business models and strategy are mutually complementary, essential tools for navigating the landscape of digital business. Yet many enterprises have weak or nonexistent strategy and very few have documented their business models. This webinar addresses the respective structures and roles of business models and strategy. You will receive insights into how CIOs and IT leaders can build and deploy business models and strategy to chart a path to the enterprise's digital destination.

Analyst(s): Richard Hunter

Panel Discussion: Emerging Trends in Customer Service & Support Technology

23 Jul 2018

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EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Due to the increasing complexity of consumer interactions, customer service organizations need a complex set of applications to support customer engagement across a growing mix of agent-assisted and self-service channels. In this unique panel discussion style webinar, Principal Executive Advisor Pete Slease will moderate a conversation with Gartner Research Directors Jim Davies and Nadine LeBlanc on emerging trends in customer service and support technology. Our aim is to help you navigate the waters of customer service applications in order to select the best technologies and vendors to meet your customers' needs. During this session, you can also ask the panelists your questions on this topic.

Analyst(s): Jim Davies Nadine LeBlanc Peter Slease