The most successful IoT projects require a holistic organizational approach from three distinctive groups:
- I&O — Provides integration, communications, analytics and the underlying infrastructure
- Lines of business — Focus on goal setting and resource allocation
- Operations teams — Focus on product design and functionality
Tasks such as project management and security often fall within all three groups. However, I&O should be aware of all IoT initiatives and create appropriate processes and documentation.
I&O leaders must take a more active leadership role
Each IoT initiative represents a different potential role for I&O with different levels of influence, responsibility and ownership. I&O leaders must aim to take an active role for any IoT initiative that needs I&O support.
The goal should be to: (1) assess what programs and initiatives exist and what their role is; (2) identify areas where they can assert increased strategic ownership.
Read more: Gartner Top 10 Trends Impacting Infrastructure & Operations for 2019
Gartner estimates that over the next several years, more and more I&O teams will have driver, implementer or operator responsibility over their organizations' IoT initiatives. I&O leaders should take heed and move from a bystander role, wherever practicable, to a more driver-oriented role.
Here are four roles I&O leaders may find themselves in.