Today, companies detect insurance fraud using a combination of claim analysis, computer programs and private investigators. The FBI estimates the total cost of non-healthcare-related insurance fraud to be around $40 billion per year. But a maturing emerging technology called emotion artificial intelligence (AI) might make it possible to detect insurance fraud based on audio analysis of the caller.
In addition to catching fraud, this technology can improve customer experience by tracking happiness, more accurately directing callers, enabling better diagnostics for dementia, detecting distracted drivers, and even adapting education to a student’s current emotional state. Though still relatively new, emotion AI is one of 21 new technologies added to the Gartner Hype Cycle for Emerging Technologies, 2019.
“The 2019 Hype Cycle highlights the emerging technologies with significant impact on business, society and people over the next five to 10 years,” says Brian Burke, Research Vice President, Gartner. “Technology innovation is the key to competitive differentiation and is transforming many industries.”
“ Technologies will also eventually provide a more seamless experience that improves the health, intelligence and strength of humans”
This year’s emerging technologies fall into five major trends: Sensing and mobility, augmented human, postclassical compute and comms, digital ecosystems, and advanced AI and analytics.
Sensing and mobility
This trend features technologies with increasingly enabled mobility and the ability to manipulate objects around them, including 3D sensing cameras and more advanced autonomous driving. As sensors and AI evolve, autonomous robots will gain better awareness of the world around them. For example, emerging technologies such as light cargo delivery drones (both flying and wheeled) will be better able to navigate situations and manipulate objects. This technology is currently hampered by regulations, but its functionality continues to advance. As sensing technology continues to evolve, it will aid more advanced technologies like the Internet of Things (IoT). These sensors also collect abundant data, which can lead to insights that are applicable across a range of scenarios and industries. Other technologies in this trend include: AR cloud, autonomous driving levels 4 and 5, and flying autonomous vehicles.
Download IT roadmap: Emerging Technology
Augmented human technologies improve both the cognitive and physical parts of the human body by including technologies such as biochips and emotion AI. Some will provide “superhuman capabilities” — for example, a prosthetic arm that exceeds the strength of a human arm — while others will create robotic skin that is as sensitive to touch as human skin. These technologies will also eventually provide a more seamless experience that improves the health, intelligence and strength of humans. Other technologies in this trend include: Personification, augmented intelligence, immersive workspace and biotech (cultured or artificial tissue.)
Postclassical compute and comms
Classical or binary computing, which uses binary bits, evolved by making changes to existing, traditional architectures. These changes resulted in faster CPUs, denser memory and increasing throughput. Post-classical computations and communications are using entirely new architectures, as well as incremental advancements. This includes 5G, the next-generation cellular standards, which has a new architecture that includes core slicing and wireless edge. These advancements allow low-earth-orbit (LEO) satellites to operate at much lower altitudes, around 1,200 miles or less, than traditional geostationary systems at around 22,000 miles. The result is global broadband or narrowband voice and data network services, including areas with little or no existing terrestrial or satcom coverage. Technologies in this trend include: Next-generation memory and nanoscale 3D printing.