Virginia is a 25-year-old digital worker. She has several views about who in her organization should select and deliver digital technologies, and whether the tech offered is strong and attractive.
Andrew, a 55-year-old digital employee, has his own opinions about his workplace, including the kind of technology he works with, his skill with technologies, and how management views and understands him.
It's not all about age, or job role, or gender. IT must be resilient to serve the diversity of the human experience
Both Virginia and Andrew are savvy with digital tools. But other digital workers have no meaningful opportunity to improve their digital dexterity. They are likely to consider their digital skills as neglected and the technology they work with obsolete.
“Workers differ in how they interact with equipment, software and with each other," says Whit Andrews, vice president and distinguished analyst at Gartner. "It's important for CIOs and IT leaders to recognize that individuals' habits, diverse attitudes and preferred work styles stem from many factors. It's not all about age, or job role, or gender. IT must be resilient to serve the diversity of the human experience."
Andrews worked with fellow analysts to examine data from a broad survey of digital workers in the U.S., France, Germany, the U.K., Japan, Singapore and Australia. They identified five types of workers, taking into account career level, demographics, work style, and attitude toward technology and the people who manage it.
"People with different styles and from different backgrounds populate the same roles; IT must consequently flex to the worker's needs and maybe help him or her mature their abilities as well," adds Andrews.