March 29, 2018
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6 Ways to Shape Your CX for Gen Z
Contributor: Laurence Goasduff
Generation Z are the customers of tomorrow. Here are six ways to shape a customer experience strategy that meets their wants and needs.
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Recommended resources for Gartner clients*:
Gartner clients can read more in Future of Experience: Generation Z Is Inspiring the Future of Customer Experience by Miriam Burt.
*Note that some documents may not be available to all Gartner clients.