Infrastructure and operations (I&O) automation powers the execution of IT tasks and process workflows, and can enhance or replace manual IT processes. Benefits include quick responsiveness to customer and market demands, cost and efficiency, reliability, and risk mitigation. However, automation maturity has been relatively low due to cultural challenges, lack of skills, and an overall lack of investment in automation capabilities.

Gartner has outlined a strategic roadmap for the future state of I&O automation by examining the current state and related gaps that require bridging. This strategy includes a migration plan that will take I&O automation capabilities to the next level.