CIO Power Politics: How to Defuse Urgent Requests

In this episode of CIO Power Politics, Gartner analyst Tina Nunno shares strategic questions for CIOs dealing with multiple urgent projects.

While every IT project is important to the business unit or person requesting it, the CIO is often the one who decides what is actually “urgent” and what isn’t. The challenge exists in communicating that prioritization without damaging relationships.

In CIO Power Politics, Tina Nunno, Distinguished Vice President Analyst, Gartner shares her insights and advice from hundreds of client interactions to give guidance on how to defuse urgency in the situation and avoid escalation.

This article has been updated from the original, published on March 13, 2017, to reflect new events, conditions or research.

Clients can learn more about how to think strategically in the research report A Practical Approach to Strategic Thinking on Risk, Urgency, Innovation and Agility for CIOs by Tina Nunno.

 

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