According to research conducted by Daryl Plummer, vice president and Gartner Fellow, 45 percent of CIOs state they currently have a second fast mode of operation and, by 2017 Gartner believes 75 percent of IT organizations will have a bimodal capability.
Enterprises must learn to operate in two essential modes, known as Bimodal IT, because they can’t lose sight of the need to maintain operations while they innovate with digital possibilities. Mr. Plummer references the Hong Kong Transit system, MTR, as an example to discuss a system that manages a flow of people, information and events by running in two modes: One, it keeps the trains running; Two, it helps interactions with passengers in business moments, such as how to be safe in a weather emergency.
This is an example of the need to operate the safe and reliable traditional IT systems while cultivating a more fluid IT that takes advantage of the digital world and its continuous flow from moment to moment. In fact, Mr. Plummer, pictured above at Gartner Symposium/ITxpo, noted that the concept of business moments, in which businesses can leverage digitalized processes to create new opportunities, are supported by a more fluid form of IT.
Focus on Customer Fluidity
Mr. Plummer says that institutionalizing these business moments means IT must build "always on" opportunities to leverage serendipity. One factor of this is the ability to allow users to evolve the use of technology on their own. Take for example, the business moment of how a fireman uses a Bluetooth enabled smartphone enabled with a state of the art indoor positioning system to navigate a burning building. The system locates the office with the largest concentration of people trapped behind the fire line and guides the fireman through the complex smoke filled corridors to find people and save their lives. This, according to Mr. Plummer, is an institutionalized business moment.