Step 2: Invest in post-nexus technologies
The Nexus of Forces (mobile, social, cloud and information) is not on the horizon; it is here. Already, CIOs are beginning to think about — and even actively pursue — post-Nexus technologies. In fact, Gartner data suggests that the CEO is even further down this path and is already assuming that nexus technologies and the digital business are happening today. These technologies include the Internet of Things (IoT), thinking machines, augmented human, 3D printing and robotics.
The majority of CIOs in our survey have already started investigating or even deploying IoT-related technology, smart machines or augmented human technology. Adoption will be widespread, so what will differentiate organizations will be the manner of adoption.
“This area must be handled with sensitivity, so that employees view technology as an asset – one that will help their development and ultimately make them more valuable to the company,” Mr. Cain said. “An IT, HR and business leader partnership is required to ensure implementation is holistic, effective and sensitive to employee concerns.”
Step 3: Focus metrics on employee engagement
IT cost and service levels are the two metrics mostly used to judge CIO performance. Both are leftovers from the IT industrialization era. Demonstrate more clearly the contribution of the IT group to business outcomes by promoting new metrics based on its nonfinancial value and contribution to innovation.
These metrics will help the organization focus on employee engagement, which can be defined as how willing employees are to help achieve their organization's goals and be an active community member. Working with HR, the IT group can help encourage this by offering a more consumer like work environment, enabling higher levels of collaboration, recognition, wellness and transparency.
Extend the IT group's focus beyond technology, automation and maintenance. In a period of change for the workplace, employee engagement becomes a high priority to ensure that the workforce embraces new business models.