Were you an avid reader of Smarter With Gartner articles on HR issues in 2019? If so, we’re happy to report you weren’t alone. Our HR articles reflect the full breadth of Gartner for HR research — from performance management to HR tech to learning and development. Tens of thousands of people read our coverage this year, many for the first time, but readers were clearly looking for insight on some issues more than others.
Readers showed overwhelming interest in the ways the workplace will change, operational excellence, employee performance and engagement and critical skills. In case you missed them, here’s a list of the single most-read titles.
First place — 9 Questions That Should Be in Every Employee Engagement Survey
We update this article regularly, because it’s a firm favorite in an area that is evolving fast. It does offer 9 questions (hint: focus on key performance drivers, not just feel-good barometers), but you can jump from here to extensive coverage of engagement issues, including insights on ways beyond surveys to measure and monitor employee engagement. Read it now.
Second — Gartner Top 3 Priorities for HR Leaders in 2019
The Gartner 2019 Future of HR Survey showed that HR leaders planned to focus on building critical skills, strengthening the leadership bench and improving employee experience to propel enterprise objectives (the first being to drive business growth). Read it now and you can then jump to the webinar for more info. And here’s a shameless plug for the corresponding outlook for 2020.
Third — 6 Ways the Workplace Will Change in the Next 10 Years
Current trends in business and technology show that the way employees work — where, when, why and with whom — will change completely over the next decade and bear little resemblance to work as it stands today. HR leaders take note: Social developments, digital business, consumer behaviors, emerging technologies and more will change how people will work in 2028. Read it now.
Fourth — The Real Impact on Employees of Removing Performance Ratings
One exasperated SVP of HR told us, “Many times I’ve wondered, if we just eliminated the entire formal performance management system, would we see any impact on the business?” Many feel the same, and some ask if the performance ratings system is worth it. Spoiler alert: Employee performance often drops at companies that nix such ratings. Read it now.
Fifth — 10 Ways to Optimize HR Costs
HR leaders are business leaders, and operational excellence remains top of mind. Cost optimization is a critical concern; the key is to find the right balance between cutting costs and maximizing business value. Read more on concrete ways to do that.
Postscript on critical skills
If you’re wondering why critical skills didn’t appear specifically on the top 5 list, don’t despair. We had many such articles in 2019, which were clearly popular. These four were next on the list of individual winners.
- Motivate Employees to Reskill for the Digital Age. Many HR leaders champion continuous learning to close skill gaps, but a ‘connected learner’ approach is more effective at helping employees reskill for the digital age.
- Top 10 Emerging Skills for the C-Suite. Gartner TalentNeuron™ data shows that C-suite executives are increasingly expected to have both technical skills such as advanced-tech knowledge and design thinking “soft” skills.
- 5 Places You Didn’t Think to Look for Digital Talent. Data can uncover sources of digital talent you might not have considered. “Laying different datasets over one another provides clarity and insight with which real decisions can be made about sourcing strategies during digitalization,” says Ashley Tatum, VP, Advisory, Gartner TalentNeuron™.
- Think Employees Thrive With Constant Coaching? Think Again. Developing “Connector” manager skills will help you to elicit standout performance from your employees. (And watch out for the Always On manager you often look for — or might be — you’re probably degrading employee performance).