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February 2012 Analyst Relations Newsletter


The 2011 Research Awards

Peter Sondergaard
SVP, Research

The annual Research Awards program recognizes analysts for excellence in the quality of their research and the value they deliver to clients. Award recipients are the "best of the best" in their areas of coverage and are often pioneers in their field.

If you're not already familiar with these analysts, we recommend that you take a minute to get to know the unique value they offer in driving innovation, shaping market directions and bringing order to chaos. While Gartner offers a wide array of analyst awards, four are particularly relevant to AR professionals:

• The Golden Quill
• The Quantitative Research Excellence Award
• The Thought Leadership Award
• Annual Global

2011 Golden Quill Winners

Awarded by Gartner's Senior Research Board, the Golden Quill is given to analysts who demonstrate excellence with the written word. Nominations come from across the global analyst community, and all areas of research participate in the voting process. Winners are selected based on four key criteria:

• Logical, easily understood narrative structure
• Well-supported, fact-based positions
• Clear positions with actionable advice
• Concise writing style

The winners of the 2011 Golden Quill are:

Kirk Knoernschild
Research Director, Application Platform and Data Management Technical Professionals Research

Kirk Knoernschild is a compelling storyteller with a masterful sense of structure and narrative. His writing informs without being pedantic and encourages his readers to take timely action in the midst of sometimes-difficult application delivery challenges. Kirk covers many aspects of application platform strategies, including development platforms, programming languages and frameworks, mobile application platforms and the software development life cycle (SDLC). Examples of his recent research include:

Requirements Management
Mobile Applications: Native, Cross-Compiled, Custom Container, Hybrid or Web
Cross-Platform Mobile Development Frameworks
Mobile Web Applications
Peer Practices: Software Development Phases and Gates

Dan Blum
Vice President and Distinguished Analyst Security & Risk Management Practices Technical Professionals Research

Dan Blum's coverage of security topics is deep and engaging. His readers are drawn in by his dry sense of humor and attention to detail that shines light on the many dimensions of security and risk management. Dan covers security architecture, cloud computing security, endpoint security, Web/email content filtering and the cybercrime/threat landscape. He also has a background in identity management and other security technologies. Examples of his recent research include:

Threats and Vulnerabilities
2012 Planning Guide Executive Summary: Security and Risk Management
2012 Planning Guide: Security and Risk Management
2012 Cloud Computing Planning Guide: From Hybrid IT to Hybrid Clouds
2012 Cloud Computing Planning Guide Executive Summary: From Hybrid IT to Hybrid Clouds

Matthew Davis
Principal Research Analyst,
Supply Chain Research

Matthew Davis consistently pushes the envelope of traditional supply chain thinking. His writing provides actionable advice for today's challenges and a compelling vision for tomorrow's opportunities. His use of case studies and illustrative examples give readers confidence in what's possible to achieve with supply chain excellence. Matthew covers supply chain strategy across industries and is the lead analyst for supply chain segmentation, customer-focused supply chain and supply chain for solutions business models. Examples of his recent research include:

Six Strategic Planning Essentials of Supply Chain Transformation Leaders
Customer-Driven Supply Chain Through Customer Segmentation, Supply Chain Segmentation and Cost to Serve
Toolkit: Creating a Customer-Focused Road Map for Supply Chain Segmentation
Process and Organizational Design for Supply Chain Segmentation
Connected Healthcare Symposium: Supply Chain for Hardware, Software and Applications

Matt Cain
Research Vice President,
Content Collaboration & Social Initiatives ITL Enterprise Software

Matt Cain was awarded the Golden Quill for his vigorous writing style, focus on relevance and no-nonsense approach. Matt's encyclopedic knowledge of email gives him the ability to rapidly net out the bottom line and articulate a clear path forward. His writing style makes it easy for both novices and sophisticated readers to keep pace with the latest trends. As the lead email analyst, he covers all collaboration modalities as well as collaboration theory. Matt has been focused on the email market for more than 20 years as it moved from mainframes to LANs to client/server platforms and now to the cloud. Examples of his recent research include:

How One Organization Moved 72,000 Email Accounts to Gmail While Keeping the Motor Running
Toolkit: Cloud Email Readiness Assessment
Summary Report for Gartner's Top Predictions for IT Organizations and Users, 2012 and Beyond: Control Slips Away
Predicts 2012: The Rising Force of Social Networking and Collaboration Services
Gartner's Top Predictions for IT Organizations and Users, 2012 and Beyond: Control Slips Away

Mark Hung
Research Director,
Semiconductors and Electronics Technology
& Service Providers Research

Mark Hung's writing has an interesting, captivating style that is easy to understand and almost conversational in tone. His recommendations are consistently valuable and insightful. Mark's research areas include wireless connectivity chipsets and subsystems in PCs, networking equipment, consumer electronics and mobile platforms. He is also the lead analyst for Atheros Communications, CSR and MediaTek. Examples of his recent research include:

Forecast: Electronic Equipment Production and Semiconductor Consumption by Application, Worldwide, 2008-2015, 4Q11 Update
Forecast: Semiconductor Consumption by Device, Worldwide, 2008-2015, 4Q11 Update
SWOT: MediaTek, Wireless and Connectivity, Worldwide, 2011
Market Share Analysis: Preliminary Total Semiconductor Revenue, Worldwide, 2011
Forecast: Semiconductor Consumption by Electronic Equipment Type, Worldwide, 4Q11 Update


2011 Quantitative Research Excellence Award Winners

The Quantitative Research Excellence Award recognizes individuals and teams who demonstrate excellence in producing high-quality quantitative and/or statistical research. Selections are made by the technology and service provider group management team, and are based on:

• Clarity and relevance
• Innovation
• Impact on markets and/or industry

The individual winners of the 2011 Quantitative Research Excellence Award are:

Jon Hardcastle
Research Director,
Data Center Technology & Service Providers Research

Jon Hardcastle developed the first industry-sizing model for the global data center market, including a robust methodology and clear definitions not seen before in the industry. In doing so, he moved beyond the traditional bottom-up market-sizing approach by stepping back and defining what a data center is to different types of organizations. He then identified typical component spending within each data center type and how much of what types of equipment go into each. This approach delivered a groundbreaking quantitative view of the global data center market in key geographies, as well as a global market forecast. He is the group forecast director for the Gartner data center team and covers data center modernization and consolidation, virtualization and cloud computing. Examples of his recent research include:

Market Definitions and Methodology: Data Center Sizing
Forecast: Data Centers, Worldwide, 2010-2015
Data Center Demographics and Sizing, 2010
Gartner Market Databook, 4Q11 Update
Market Insight: The Top Five x86 Server Workloads for the Optimal Data Center Strategy

Michael Smith
Research Vice President,
IT Finance & Workforce Mgmt CIO Research

In 2011, Michael Smith was asked to represent Gartner Research in a project to develop a budget tool for clients based on our proprietary IT Key Metrics Data. He quickly took a leadership role, leveraging his knowledge of both the data and its practical application to create a tool that provides traditional and service-based views into IT spending. This work provided immediate value to our clients and laid the groundwork for new depth and breadth in our IT Key Metrics Data and benchmarking research. Michael's research focuses on the business value of IT, and includes the development of business performance frameworks and methodologies to help organizations evaluate IT-enabled business initiatives. Examples of his recent metrics-related research include:

IT Metrics: IT Spending and Staffing Report, 2012
Creating Industry-Standard KPIs to Measure the Business Value of IT
Leadership Development Module 2: Overview of Performance Management
Developing Key Risk Indicators: Developing Causal Chains to Link Risk to Business Outcomes
Measuring the Business Value of Data Quality


The winning teams of the 2011 Quantitative Research Excellence are:

John Barber
Managing Vice President,
Semiconductors and Electronics Technology
& Service Providers Research

Gerald Van Hoy
Senior Research Analyst,
Semiconductors and Electronics Technology
& Service Providers Research

Peter Middleton
Principal Research Analyst, Semiconductors and Electronics Technology & Service Providers Research

Under John Barber's leadership, Gerald Van Hoy and Peter Middleton have developed a fascinating model that analyzes inventory holdings in the electronics supply chain. The Gartner Index of Inventory Semiconductor Supply-Chain Tracking (GIISST) is a single number that measures the health of the semiconductor industry. It assesses "normal" inventory levels throughout the supply chain and compares them with current levels to evaluate industry trends. It also gauges the normal inventory level at each stage of production that will allow for a smooth flow of products and management of the production process without inventory shortages or surpluses. For more insight into this innovative model and its findings, please see Market Trends: Semiconductor Inventory Mismatched With Sales.

David Christensen
Senior Research Analyst, Semiconductor Manufacturing Technology & Service Providers Research

Bob Johnson
Research Vice President,
Semiconductor Manufacturing Technology
& Service Providers Research

Barbara Van
Principal Research Analyst, Semiconductor Manufacturing Technology & Service Providers Research

David Christensen, Bob Johnson and Barbara Van have taken a static "present tense" database, the Fab database, and combined it with the results of their quarterly survey on chip companies' capital expenditure plans to forecast (by vendor and fabrication facility) where industry capacity will expand over the next two years at the factory, production line and product levels. This detailed forecast of fabrication capacity provides invaluable early warning for semiconductor manufacturers and those who invest in that sector as to where over- or under-supply may occur. Examples of this groundbreaking research include:

Fab Database: Worldwide, 4Q11 Update
Market Trends: Worldwide Semiconductor Wafer Fab Capacity Grows 9% in 2011, Then Slows Through 2015
Forecast: Semiconductor Capital Spending, Worldwide, 4Q11 Update
Forecast: Semiconductor Capacity, Worldwide, 4Q11 Update
Forecast: Capacity Picture for Top Capital Spenders, Worldwide, 2009-2012, 4Q11 Update

Rolf Jester
Vice President and Distinguished Analyst,
IT Outsourcing & Support Services Technology & Service Providers Research

Allie Young
Vice President and Distinguished Analyst,
IT Outsourcing & Support Services Technology & Service Providers Research

Bryan Britz
Research Director,
IT Outsourcing & Support Services Technology & Service Providers Research

The Vendor Survey Analysis: Competitive Comparisons series co-authored by Rolf Jester, Allie Young and Bryan Britz provides technology and service provider clients not only with valuable comparisons of key operational and competitiveness metrics, but also incredible insight into how, when and why to use these data. It also provides insight into how providers are improving on these measures and metrics in the marketplace today, along with trend analysis. Individually and collectively, these documents provide immense clarity on how providers are operating in today's dynamic marketplace and their key challenges. Research from the series includes:

Vendor Survey Analysis: Competitive Comparisons, IT Outsourcing Profitability, 2011
Vendor Survey Analysis: Competitive Comparisons, IT Outsourcing Growth Initiative Priorities, 2011
Vendor Survey Analysis: Competitive Comparisons, IT Outsourcing Contracting and Sales Performance, 2011
Vendor Survey Analysis: Competitive Comparisons, IT Outsourcing Staffing Effectiveness and Strategies, 2011
Vendor Survey Analysis: Competitive Comparisons, Utility Services, Cloud Services and 'as a Service' Portfolio Strategies, 2011


2011 Thought Leadership Award Winners

The Thought Leadership Award is given to individuals or teams who have delivered provocative or break-through ideas, concepts, scenarios or approaches; have redefined or debunked conventional wisdom; or have delivered a fresh new perspective on recalcitrant IT issues. It can also be awarded for revolutionary new models, frameworks, methodologies or forecasts, or for innovative examples of cross-disciplinary thinking. It may be awarded for a single event or for sustained, consistent thought leadership.

The individual winners of the 2011 Thought Leadership Award are:

Joe Skorupa
Research Vice President,
Data Center Convergence Technology
& Service Providers Research

Joe Skorupa's data center scenarios are groundbreaking research that look 10 years into the future. As the pace of change accelerates and the business environment becomes more dynamic and uncertain, clients have asked Gartner for a new type of assistance — long-term strategic planning. Joe rose to the challenge. As part of the data center transformation and security research team, Joe focuses on maximizing application performance via advanced networking technologies, including Layer 4-7 switching, and WAN optimization. He also covers data center network convergence, fabric-based infrastructure and delivery of rich media within the enterprise. In addition, he advises vendors on product, market and partnership strategies and collaborates extensively with adjacent areas of research, including storage, servers and data center optimization on such topics as Fibre Channel over Ethernet (FCoE), I/O virtualization and emerging data center architectures. Examples of his recent research include:

Market Insight: Four Scenarios for the Future of the Data Center Market
Market Insight: The Future of the Data Center Market, the 'Tech Ration' Scenario
Market Insight: The Future of the Data Center Market, the 'Tech Fashion' Scenario
Market Insight: The Future of the Data Center Market, the 'Tech Pragmatic' Scenario
Market Insight: The Future of the Data Center Market, the 'Tech Gluttony' Scenario

Rishi Sood
Research Vice President,
Applications, Industries – Public Sector Technology & Service Providers Research

In 2011, Rishi Sood gained high visibility and brand impact with his presentation to the U.S. Senate. This thought leadership aligns with successful research delivered in collaboration with the government research team, as well as his highly rated Gartner for Business Leaders research. Rishi was also a winner of a Quantitative Research Excellence team award in 2010. In addition to leading Gartner for Business Leaders research for U.S. state and local government, U.S. federal government and global public sector programs, he provides clients with strategic direction on key business issues, leading technology trends and drivers, demand for IT solutions, industry best practices, competitive landscapes, and future scenarios. Within the state and local government marketplace, he specializes in the health, human services, tax/revenue and public safety segments and on e-government, CRM, outsourcing, homeland security, ERP and agency-specific solutions, with a particular focus on economic development, governance, sourcing and customer service. Within the U.S. federal government market, he focuses on the civilian, defense and intelligence agency segments and on e-government, security, RFID, CRM, IT services, outsourcing, data warehousing and ERP, with a particular focus on homeland security, transformation and sourcing. Examples of his recent research include:

Market Trends: The Road Ahead for Technology and Service Providers and the U.S. Federal Government
Forecast: Enterprise IT Spending for the Government and Education Markets, Worldwide, 2009-2015, 4Q11 Update
How to Optimize Government Costs in the New Normal: Nine Opportunities for Federal IT
Marketing Essentials: Five Strategic Options for U.S. Government Technology Providers to Expand Revenue Opportunities
Market Insight: The Impact of Cloud Computing on U.S. State and Local Governments

Cathy Tornbohm
Research Vice President,
Application and Business Process Services Technology & Service Providers Research

Cathy Tornbohm has demonstrated substantial thought leadership with her Process Enhancement Technologies and Services (PETS) model, which she created through active collaboration with a wide range of software and business process management analysts. We are increasingly seeing the term "PETS" in use by leading business process outsourcing (BPO) providers. Cathy is responsible for Gartner's BPO research and specializes in BPO for administrative purposes such as human resources, finance and accounting, and procurement. Her research focuses on end-user requirements, competitive offerings, market sizing and BPO adoption. Examples of her recent research include:

Marketing Essentials: Strategic Options for Marketing BPO Process-Enhancing Technologies and Services
SWOT: IBM, Business Process Outsourcing, Worldwide
Market Insight: Future Pricing Challenges Threaten BPO Evolution
Marketing Essentials: How to Craft Cloud Business Process Services Messages
Market Trends: Seizing Growth in a Highly Complex Business Process Outsourcing Market

Rob Addy
Research Director,
IT Outsourcing & Support Services Technology & Service Providers Research

Rob Addy's Maverick* Research: Sacking the Specialists (Surviving and Thriving Without In-House Experts) challenges conventional thinking that specialization is critical to deal with the complexities of IT and the fiscal challenges this phenomenon presents. His research focuses on software and hardware support services and on the provision of desktop support services in an outsourcing context across Europe, the Middle East and Africa. Examples of his recent research include:

Maverick* Research: Sacking the Specialists (Surviving and Thriving in a World Without In-House Expertise)
Maverick* Research: How to Avoid ITIL Failure
Emerging Technology Analysis: Predictive Support Services
Hype Cycle for Infrastructure Services and Outsourcing, 2011
Predicts 2012: Product Support Market Will Weather the Cloud-Based Storm and Emerge Driving Value

Bob Blakley, Ph.D.
Vice President and Distinguished Analyst,
Identity & Privacy Strategies Technical Professionals Research

This is the second year in a row that Bob Blakley has won a Thought Leadership award. His Maverick* Research: The Death of Authentication has been quoted by numerous media outlets and its impact can be seen in the many conversations on recognition-based authentication/authorization mechanisms that have emerged in the press and at tradeshows. Bob covers privacy, identity management, authorization, authentication and biometrics for our Technical Professionals research team. He is a former general chair of the IEEE Security and Privacy Symposium and the ACSA New Security Paradigms workshop. He was general editor of the OMG CORBA Security specification and the OASIS SAML specification, and was the first chair of the OATH Joint Coordinating Committee. He is also the author of "CORBA Security: An Introduction to Safe Computing with Objects," published by Addison-Wesley, and he has participated in numerous National Academy of Sciences panels. Bob has an M.S. and a Ph.D. in computer and communications science, holds 19 patents in cryptography and information security, and publishes regularly in academic literature on information security and privacy. Examples of his research include:

Maverick* Research: The Death of Authentication
2012 Planning Guide: Identity and Privacy
Enterprise Use Cases for Open Identity: OpenID and OAuth
2012 Planning Guide Executive Summary: Identity and Privacy
Guidance Framework: Enabling Applications for Externalized Authorization

Mark Beyer
Research Vice President,
Information Management ITL Enterprise Software

Mark Beyer has developed an impressive body of thought-leading research on big data/extreme information management, the logical data warehouse and semantic styles for information management in the 21st century. He also stimulated interest in these topics among other research teams, and guides peers in related coverage. He specializes in information architectures; data integration and business intelligence strategies; data solution architectures and technologies for data warehousing; data marts; and data integration. His coverage also extends into SOA principles for data management, and he was a recipient of a Golden Quill Award in 2010. Examples of his recent research include:

'Big Data' Is Only the Beginning of Extreme Information Management
Magic Quadrant for Data Warehouse Database Management Systems
Information Management in the 21st Century Is About All Kinds of Semantics
Information Management in the 21st Century
Data Warehouse Architecture Best Practices and Guiding Principles

Mark Raskino
Vice President and Gartner Fellow,
Executive Leadership & Innovation CIO Research

Mark Raskino's "information as strategy" took the notion of information, enriched it with his grasp of business and economic cycles, and converted it into a business strategy conversation appropriate for CEOs, top executives, board directors and business developers. This new vein of analysis opens doors into executive suites and boardrooms. Mark covers technology and related macro trends, and how they impact business strategy and IT management, specializing in the interaction between CEO agendas and IT. He is also co-author of the 2008 Harvard Press book "Mastering the Hype Cycle," Gartner's annual business executive survey and the annual CIO Resolutions report. Examples of his recent research include:

CIO New Year's Resolutions, 2012
CEO Advisory: Information and Technology Resolutions, 2012
Gartner's 2011 Chief Executive and Business Leader Survey
Business and Management Trends That Matter
Strategic Information Management for Competitive Advantage


The winning teams for the 2011 Thought Leadership Award are:

Michael Smith
Research Vice President,
IT Finance & Workforce Mgmt CIO Research

Paul Proctor
Vice President and Distinguished Analyst,
ITL Security & Risk Management

Michael Smith also won a Quantitative Research Excellence Award this year and Paul Proctor is a 2010 Thought Leadership recipient. Together, they produced an exciting new body of research focused on the concept of risk-adjusted value. The model offers a new way for clients to think about business benefits in the context of IT. Risk-Adjusted Value Management (RVM) is a bottom-up methodology that significantly speeds up and improves the quality of strategic planning and execution. This new model is a great example of both cross-team collaboration and the best of Gartner thought leadership. The series includes:

Introducing Risk-Adjusted Value Management
Improve Business Decision Making With Risk-Adjusted Value Management: Creating Risk-Adjusted Key Performance Indicators
Achieve Desired Business Outcomes Through Risk Management: A Practical Example of Risk-Adjusted Value Management
Using Risk-Adjusted Value Management to Close the Strategy Gap and Gain Competitive Advantage
Toolkit: The Gartner Business Risk Model

Klaus Rinnen, Ph.D.
Managing Vice President,
Semiconductor Manufacturing Technology
& Service Providers Research

Jim Tully, Ph.D.
Vice President and Distinguished Analyst,
Semiconductors and Electronics Technology
& Service Providers Research

Klaus Rinnen is responsible for worldwide research activities in semiconductor manufacturing (including outsourcing) and specializes in lithography. Jim Tully specializes in emerging technologies and long-term semiconductor industry trends, including green electronics, intellectual property, application-specific integrated circuits (ASICs), design services and event-driven architecture (EDA). He is also a member of the Gartner Senior Research Board (SRB). Immediately following Japan's March 2011 earthquake and tsunami, Klaus and Jim sprang into action, mobilizing the semiconductor team and others in the research community to produce an outstanding series of pieces that evaluated the impact of the disaster on the semiconductor and electronics industries. Klaus and Jim coordinated and/or contributed to the production of 18 research notes in a two-week period. Examples of this research included:

Market Insight: How Japan's Earthquake May Influence the Telecom Industry Worldwide
Impact of Japan Earthquake on IT Services Market
Japan Earthquake Will Cause Shortage of BT Resin in Electronics Supply Chain
Japan's Earthquake Creates Mixed Outlook for Memory Market
Japan's Earthquake Creates Risks and Opportunities for Electronics and Semiconductor Companies

Alexa Bona
Research Vice President,
IT Asset Management & Procurement ITL Architecture

Frank Ridder
Research Vice President,
IT Sourcing ITL Architecture

Frank Ridder and Alexa Bona were nominated for their thought leadership as exemplified in Manage Risk and Unexpected Costs During the Cloud Sourcing Revolution, a research collection that showcased 14 documents. Alexa focuses on IT asset management, including trends in software licensing and pricing practices, as well as maintenance and support models for business applications. She also advises clients on negotiation strategies. Frank covers IT services and sourcing, including the sourcing life cycle for infrastructure services and data centers. Additional research from their thought-leading collaborations include:

Four Risky Issues When Contracting for Cloud Services
How to Avoid the Pitfalls of Cloud Pricing Variations
IT Procurement Best Practice: Nine Contractual Terms to Reduce Risk in Cloud Contracts
IT Procurement Best Practice: Six Ways to Avoid Escalating Costs During the Life of a Cloud Contract
IT Procurement Best Practice: Seven Ways to Reduce Hidden Upfront Costs of Cloud Contracts

Hung LeHong
Research Vice President,
Executive Leadership & Innovation CIO Research

John Mahoney
Vice President and Distinguished Analyst,
Office of the CIO CIO Research

John Mahoney and Hung LeHong, both part of our CIO Research team, were nominated for their collaboration on "the Internet of Things." In this work, John and Hung describe a future in which all manner of device and physical assets can be connected to IT systems providing unique and previously impossible sets of data and capabilities that drive IT-enabled competitive advantage. Examples of this research include:

The Internet of Things Is Coming
Exploit the Democratization of the Internet of Things
Falling Cost of Components Will Help Drive The Pervasiveness of the Internet of Things
CIO Advisory: Which 'Internet of Things' Business Models Are Right for Your Customers?
Innovation Insight: The 'Internet of Everything' Innovation Will Transform Business


2011 Annual Global Award Winners

The Annual Global Award is given to the individual who has contributed to Research in the most extraordinary way. The winner must be an exemplary team player and exceptionally well-regarded by his or her peers. Winners must deliver consistently exceptional value in every client interaction, have a broad and deep understanding of their topic area, and demonstrate a commitment to the things we value most within Gartner Research: objectivity, confidentiality, independence, collaboration and original thinking.

The winner of this year's Annual Global award is:

Carolina Milanesi
Research Vice President,
Consumer Devices Technology and Service Providers Research

Carolina Milanesi has dramatically extended her industry influence and become an extraordinarily high-performing analyst. As the agenda manager for consumer devices, she wrote, coordinated and contributed to a broad range of research that is widely read by end users and technology providers alike, while also doing a fantastic job as vendor lead analyst for Apple. Carolina is highly collaborative, always positive, works extremely well across team and group boundaries, and is highly respected by her peers, managers and clients. Examples of her recent research include:

Hype Cycle for Consumer Technologies, 2011
Predicts 2012: The Success of Consumer Devices Will Rest on Delivering the Ultimate Experience
SWOT: Apple, iOS Business, Worldwide
Market Share Alert: Mobile Devices, 4Q11 (Preliminary View)
Forecast Analysis: Mobile Devices, Worldwide, 2008-2015, 4Q11 Update
Competitive Landscape: Media Tablets