Gartner Policies

Gartner Usage Policy


We welcome you to call us if you are a Gartner Licensed User with Inquiry Service.

You may use our Inquiry Sessions (or Written Responses, as applicable and approved) to discuss:

  1. Key questions or decisions you are facing
  2. Interpretation of Gartner Research
  3. Document reviews of business-related documents (up to twenty (20) pages max including its attachments)
  4. Contract reviews for technology purchases such as IT outsourcing contracts (up to twenty (20) pages max per contract including its attachments)

NOTE: Non-Users, inside or outside the Client company, may not participate in Inquiry sessions or receive copies of Written Responses. For the avoidance of doubt, "participate" in this context means Non-Users:

  1. May not physically attend an Inquiry session
  2. May not listen in to an Inquiry session

Inquiry entitlements beyond the baseline service described hereunder may vary by service purchased. For additional guidance on your service-specific entitlements, please consult your account representative.

Best Practices for using Inquiry

What if I want to use Inquiry...

Do all Gartner Services offer access to Gartner Inquiry?

Who can join me on an Inquiry session?

What may I share from the Inquiry session and who may I share it with?

May I record Inquiry sessions?

What if product purchased has different Inquiry entitlements from Gartner Usage Policy?

How may I share research advisor Written Responses and who may I share them with?

Is it permissible for me to share a confidential vendor contract with the Gartner research advisor?

May I use Inquiry for a Document or Contract review?

REMINDER: This is a baseline license that may vary depending on your purchased product. Click here for further guidance.

Updated as of April 2018